Job Vacancies at Ericsson

Job description

Req ID: 179509

Job Summary

We are now looking for a Consultant, who will drive and/or participate in customer engagements from lead generation to contract fulfilment in agreement with the Key Account Manager. In this role, you will ensure that consulting projects are fulfilled and delivered in time, at a high quality and within budget.

You will bring value to the customer by analyzing and proposing improvements on customers’ processes, operations, organization, IT or network. Consultants support short and long-term profitable business by interacting closely with our customer teams to identify new business opportunities that benefit both our customers and Ericsson.

Ericsson sub-Saharan Africa is looking for senior and principal consultants with strong telecommunications industry experience in the operations consulting and transformation domains pertaining to Customer Experience Management and Service Operations. Your role will be to sell and deliver transformation and operational improvement projects to telecoms clients. Work with CIOs to improve operations across IT, OSS, BSS, Marketing and Sales business domains to ensure our customers maximize their technology investments.

The Following Experience Is Essential

• Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management / Service Management
• Working knowledge of using and supporting ITIL and eTOM standards
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs
• The ability to create robust value propositions and business cases for systems and process transformation
• Prior consulting experience from within a consulting practice

Role Description

• Sell and deliver transformation and operational improvement projects to telecoms clients
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Undertake capability and assessments across people, processes, and systems
• Define target operating models and roadmaps
• Support redesign of working level agreements and processes
• Setup governance frameworks
• Evolve Network Operations to Service Centric Operations by defining the required organisations, structures and ways of working
• Develop consulting practice capabilities

Skills

• Analytical and problem solving skills
• Excellent communications skills (both oral and written) – able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management
• Project management
• Persuading & influencing

Experience

• Deep telecommunications industry knowledge esp. around Customer Experience Management and Service Operations
• Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management and Service Operations and OSS/BSS
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to fulfilment, assurance and billing
• Managing cross functional teams
• Experience and ability to interact with senior (C-Level) stakeholders

Requirements

• 6 years + experience in consulting
• 4 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
• Previous employment in a consulting company / division

Willingness and ability to travel in Africa up to 75% of the time
Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
Location: South Africa, Ghana, Kenya, Nigeria, Senegal

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

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Job description

Job Summary

You will be the driving force behind a tremendous sales acceleration of IT Cloud solutions to a select customer / small group of customers. The focal point in all business development and sales initiatives directed at building, consolidating, optimizing and transforming the cloud operations and infrastructure of your customer base. Your scope cuts across all cloud service models (IaaS-PaaS-SaaS), architectures (Private-Public-Hybrid) and nature of workloads (Enterprise, Business Support Systems and Media).

The successful candidate will combine a ferocious appetite to develop business; an exceptional acumen in technical, business, market and operational aspects of cloud; and a keen interest to actively develop her organization’s capabilities.

Responsibilities

• Secure sales targets
• Seek and qualify leads: conduct in-depth 360° discussions to take stock of the customer business and technology environments, requirements, plans & issues; secure participation in relevant procurement processes (e.g., RFXs)
• Mobilize organization to pursue opportunities: decompose opportunity situation and develop pursuit plans anchored on compelling events to act now; provide structure, clear directions and objectives for engagement teams to act
• Lead sales engagements: lead direct and indirect, virtual/cross-functional teams, seeking assistance within a large, complex organization on proposals, offer development, demos, proofs of concepts, strategy development, 3rd party solutions, etc.; lead responses to procurement processes (e.g., RFXs)
• Close sales: maintain a continuously updated 360° map of “what is needed to close the business”; early and clear articulation of case towards own stakeholders; secure all of the company’s strengths, capabilities and possibilities to secure business on “D-day”
• Own and manage a 48 months sales funnel that secures a significantly growing business
• Identify strengths and weaknesses of Ericsson’s positioning vs. competition in any given situation through research, industry contacts, personal networks, etc.
• Drive knowledge transfer and thought leadership: secure knowledge continuity through immediately-near individuals; active high level participation in global re-use and knowledge sharing

Basic Qualifications

• Cloud domain
• Thorough knowledge of cloud economics: TCO and commercial models, their cost structure and value drivers; make‑buy analysis
• Relevant real‑life experience with bimodal IT operations: procuring, selling, implementing, utilizing and/or operating such infrastructures - private and/or hybrid
• Expertise on at least three of the following five cloud stack elements: Hardware / Software Defined Infrastructure, Data Storage, Data / Application Platform, Security, Data Center Facilities
• Expertise on processes and interventions to build, consolidate and optimize cloud operations; and/or to transform data centers into highly available cloud platforms
• Fluent in the ITIL/ITSM framework, agile methodologies and DevOps practices
• Knowledgeable about the most relevant industry players, offers and dynamics: infrastructure, professional services and XaaS
• Superior Soft Skills Across‑the‑board
• Entrepreneurial & Commercial thinking: ambitious, self-driven, go-getter, risk-taker, persuader and influencer, persistent, action oriented, change driver, opinionated (“my business!”)
• Solutions-focused: curious, positive, collaborative, issues into possibilities
• Consultative skills: establish credibility; explore requirements; plan in view of interests, ambitions and possibilities; handshake engagement; deliver on it
• Organizational awareness: establish power-base mapping to sensibly act and plan in accordance
• Superior presentation / communication skills: purposeful structure, crisp content (less is more), actionable delivery
• Maintains good rapport and demonstrates leadership and teamwork in cross-functional teams.