Vacant Positions at Clicks Group

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets,  leading to a competitive advantage for the brand.  

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

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Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

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Job Purpose & Objectives:

• To deliver world-class digital advertising and communication across the brands by delivering the best creative solutions to deliver to the marketing, communication and financial objectives and to provide a support function to the creative manager
• To produce creative and engaging multimedia content, tailored to a variety of channels and audiences including video, animations, photography and text.
• To interpret, conceptualize and translate all digital creative campaigns to deliver the best digital solutions for all online media.
• To maintain brand consistency in line with relevant marketing communications by adhering to the digital CI guidelines and inline with the Clicks CI.
• To manage and ensure timeous and accurate delivery of all digital artwork to meet business objectives.
• To work closely/collaboratively within own team, Account Manager and Client to ensure a smooth workflow and delivery of work while ensuring the creative brief is attained.
• To mentor junior designers to ensure timeous delivery and correct interpretation of digital creative briefs/projects.
• To produce digital concept artwork in order to communicate new and innovative ideas prior to execution of work.
• To Manage external resources to meet business deliverables.
• To pro-actively keep up with trends in digital advertising and/or design to keep abreast with the industry standards in order to achieve a competitive advantage for the group.

Minimum requirements

Knowledge:

• Background in digital design and layout that spans across all aspect of digital communications
• Excellent Mac skills in all key programmes
• Art direction and photography experience
• Video production and Motion Graphics
• Preparing artwork for ATL and BTL.
• Preparing files for print

Experience:

• Minimum of 2-3 year experience in a digital design environment such as creating and applying new creative ideas within the digital sphere
• Produced branded and video content, including advertising, online and social media
• Experience of post-production – animation, colour grading, sound mixing etc
• Experience working in a fast-paced environment, turning things around under pressure
• Experience working across all digital platforms

Education:

• A degree or post-graduate qualification in graphic design and multimedia, web design or similar disciplines

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Job description

• To effectively manage and control inventory systems and processes
• The achievement of budgeted and agreed financial targets
• To ensure effective utilisation of all people resources to drive productivity to targets
• To control and ensure accountability for damage and poor maintenance of company assets (scanners, machines, racking, etc)
• To analyse, interpret and report business information in order to facilitate process improvement and improved financial performance
• To engage, network and communicate with internal stakeholders, vendors, suppliers and stores to ensure swift query resolution and ensure improved business performance
• To deliver high levels of service to stores through accurate, on time deliveries, minimal damages and effective communication
• To enforce adherence to safety procedures, co-ordinate and manage emergencies ensuring a safe working environment
• To lead and direct the department to achieve consistent process compliance and adherence to all relevant company SOPs, cutoffs and daily reports
• To ensure weekly meetings with  labour brokers to address poor performance, damage to property and or stock, short supply of labour, scheduling issues and control and approval of costs

Minimum requirements

Qualification and  Experience Required:                  

• Essential: Matric 
• Essential: National Diploma in Operations Management; B. Tech Degree in Logistics  Management or the equivalent qualification
• Essential: 5 Years experience within Operations, including stock management, Health and Safety, productivity measures
• Essential: 5 Years Warehouse Management experience, including SOP implementation, staff management, reporting, analysis, supplier/customer dealings, risk assessment, productivity improvements, cost improvements 
• Essential: Good technical warehouse experience, including stock flow 
• Essential: 2 Years Warehouse Automation, including induction, technical fault finding 

Job Knowledge and Related Skills: 

• Knowledge of warehouse procedures (receiving, pack away, replenishment and checking and packing) 
• Business and management principles involved in resource allocation, human resources modelling, leadership
•           techniques, co-ordination of people and resource 
• Product Knowledge (hazardous, scheduled etc) 
• Special handling of stock (HFD – Habit forming drugs, Cytotoxic) 
• Standard operating procedures (SOP’s for Pharmaceutical Wholesale) 
• Knapp and OSR (WHS automation) reporting system.
• Good organisational and planning skills
• Excellent written and verbal communication 
• Good attention to detail and accuracy 
• Analysing of operational statistics 
• Persuading and Influencing others 
• Computer literacy (Minimum Intermediary level Excel and PowerPoint skills) 
• Continuous process improvement

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Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

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Job Purpose:

• Drive and elevate the brands with great conceptual thinking and output abilities
• Deliver the best creative solutions for in-store and print material.
• Conceptualise 360 campaigns and design with all creative touch points in mind
• This role includes work on other Clicks brand and marketing material, design campaigns, press ads and other brands that need development, roll-out and presentations.

Job Objectives:

• To interpret briefs from marketing and the buying teams to best creative solutions
• Conceptualisation and brainstorming of new campaigns
• Create outstanding design ideas, layouts, POS design innovation and implementation of design into solutions, & repro of own work
• Roll out conceptual campaigns across print, POS (point of sale) and digital
• Adhere to all brand guidelines and CI
• Know how and abreast of competitor retail trends focussing in the Beauty sector
• Excellent eye for detail and ability to co-create in the Beauty space
• Immaculate attention to detail and ability to problem solve and Multitask in a competitive retail environment
• To efficiently manage and check own artwork
• To participate in brainstorming sessions across the department
• Assist with ad hoc presentation files

Minimum requirements

Education:

• A degree or diploma in graphic design 

Job-related knowledge:

• Proficient in Adobe Creative Suite

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Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

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Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

go to method of application »

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

go to method of application »

Job objectives 

• To be accountable for forecast accuracy within the allocated categories
• To be accountable for optimized inventory levels within the allocated categories and minimum order quantity within the allocated categories
• To partner with the Category Managers on the development of pre-season sales, markdown, margin, and inventory plans
• To analyze and propose to the merchandising department top line shifts in the assortment investment at the category level
• At the category level monitor projections, inventory flow and seasonal sell-off plans as well as validate monthly forecast for open to buy management
• To recognize and reconcile forecast exceptions to track and manage sales against forecast and validate forecast for OTB management
• To determine causal factors impacting forecasts and respond appropriately, (weather, moving events, promotions etc.)
• To ensure effective stakeholder management and engagement in order to determine trends, identify new products, evaluate risks and determine inventory and replenishment requirements
• To generate and deliver accurate and timely management reports and maintain key metrics against goals in order to analyze forecast performance and ensure forecast accuracy and inventory optimization Clicks Group
• To effectively analyze post promotional and event data to determine opportunities and improve future forecasts
• To effectively lead and prepare for the consensus forecast meetings with key stakeholders in order to enhance key insights and decisions taken
• To ensure the effective execution of the range review process and decision making in order to assist the Category Team to determine optimal range.

Minimum requirements

Essential

• Retail / FMCG Demand Forecasting, Supply Chain and Logistics
• Data analysis models
• Ability to understand and fine tune algorithms for optimal forecast performance
• Execution of the new stores / lines / products process using required commercial acumen
• understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting.

 Desirable:

• Financial planning models and methodologies
• Understanding of customer needs and wants, trends, competitive environment and market share.

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Job Objectives:

• To drive sales of the store through cross and up selling.
• To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• To create an appealing shopping environment for customers.
• To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• To increase profitability and brand loyalty with customers.
• To ensure continuity of excellent customer service.

Minimum requirements

Essential Competencies:

• Communication skills.
• Customer service skills.
• Listening and interpersonal skills.
• Problem solving ability.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Experience in cosmetics.
• Retail in sales or service environment (desirable).