Vacancies at Hollywoodbets

Job Description

Bonne Garde Support (Pty) Ltd has an exciting opportunity available for a Customer Service Representatives to be based in Team Support, Umhlanga, Durban. The incumbent will provide professional customer experience to our UK customers by handling live chats/ emails/ internal messages. Attend to account verification/ documents images and withdrawals timeously.

Minimum requirements:

• A minimum of 1-year customer service or contact centre experience.
• Ability to speak, read and write fluently in English and have a high comprehension of the English language.
• Computer literate and typing skills.

Responsibilities:

Excellent consistent customer experience:

• Ensure Customer chat satisfaction targets are achieved consistently.
• Ensure the correct shortcuts are utilized when responding to Customers.
• Provide service excellence through practicing the Customer engagement principles by portraying the behaviours in relation to the Bonne Garde Support purpose. 
• Provide and ensure best Customer ethics.
• Ensure confidentiality of Customer information is maintained.
• Ensure that quality assurance behaviours are adhered to according to the quality assurance definitions list.
• UK daily monitoring is completed every 15 minutes.
• Identify service breakdown, Customer needs and proactively follow the escalation process.
• Adhere to the policy and procedures for complaints and dispute handling.

Engaged and committed people:

• Live the BGS group values.
• Take personal accountability for your performance and career by following the Performance Management Process.
• Display a positive response to performance feedback.

Efficiency and effectiveness:

• Report for duty 30 minutes before shift start time to be successfully logged on and in available status.
• Ensure you adhere to your daily schedules.
• Be flexible with changes to the schedules due to unplanned reasons.
• Report any system or technical issues to your respective Team Leader immediately.
• Report any fraud or unlawful activity to your respective Team Leader.
• Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support.
• All UK documented processes are adhered to.

Risk and compliance:

• Be aware of risk implications and in need refer to our Risk Team.
• Keep abreast with new Legislations, Policies and Procedures all the time.
• Report all unlawful activity to Management.
• To ensure all UK compliance training is completed annually and you apply the UK policies and procedures relating to Anti-Money Laundering, Responsible Gambling and General Data Protection.

Skills and competencies:

• Excellent communication and interpersonal skills.
• Exceptional Customer service skills.
• Demonstrates exceptional attention to detail.
• Must be results driven.
• Ability to manage multiple projects with limited supervision.
• Ability to work under pressure and still produce quality results timeously.

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Job Description

Hollywoodbets has an exciting opportunity available for an Office Administrator (Finance) to be based at the Team Support office in Umhlanga, Durban. The position will be responsible for general administration tasks within the finance department. The encumbered candidate will play a primary role in ensuring that all office administrative functions are coordinated to achieve a high level of productivity within the department.

Minimum Requirements:

• Microsoft Office.
• 2 to 3 years of relevant experience in a similar position

Key Responsibilities:

• Provide direct support to the team with regards to diary management, meeting management, call screening, travel arrangements and co-ordination of specific projects.
• Effectively coordinate the signing of agreements with the team, the respective departments and the relevant external parties.
• Assists in the purchase of office and production supplies, materials, equipment and services in accordance with company purchasing policies and budgetary restrictions.
• Provide accurate minute taking of meetings as directed accompanied by complete confidentiality.
• Maintains supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt, stocking items, delivering supplies to work stations, keeping records of stock issued.
• Responsible for managing meeting rooms including bookings, set up and presentation.
• Ensures the building is always in a presentable and good condition daily and reports any maintenance related issues to the respective department.
• Preparation of seating plans for the team and ensuring that adequate office space and desks are available.
• Assists in coordinating the maintenance of office and building equipment.
• Support the management team in complying with Health and Safety requirements and by owning this process.
• Work closely with human resources team to ensure all necessary arrangements have been made for new finance team members such as us equipment set up, login details, welcome packs etc. before the team members first day.
• Manage social events for the finance team together with reward recognition incentives.
• Maintains and updates filing system for the department. Retrieves information from files when needed.
• Any other ad hoc tasks and projects as directed.

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Sustainable morale and team building initiatives.
• Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.

Skills and Competencies:

• Must be able to identify, analyze, organize and solve problems and issues in a timely and effective manner.
• Impressive planning, organizational, project management and time management skills.
• Must be able to take accountability.
• Must show strong leadership skills.
• Must be able to take initiative.
• Must be results oriented.

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Job Description

Hollywoodbets has an exciting opportunity for Senior Brand Marketing Co-ordinator’s (x5) be based at Umhlanga, Durban. The position will be responsible for creating and implementing brand strategy within their given portfolios, ensuring company messages are consistent and aligned to overall Brand Strategy. They are accountable for executing the plans, managing their teams and reporting on the results.

Minimum requirements:

• 2+ years in a Marketing related position

Advantageous:

• Degree/Diploma in Design.

Responsibilities:

• Develops Brand Marketing elements for events and advertising campaigns by assembling and analysing strategy objectives.
• Oversees the process with the creative teams to develop marketing strategies, including public relations campaigns, event planning, online marketing strategies, or others based on company needs to drive the brand strategy.
• Develop strong relationship with Management and Regional Teams to support the delivery of the Brand messaging in the regions.
• Develops and implements brand awareness campaigns – ATL, TTL and BTL.
• Create advertising campaigns with advertising agencies or in-house marketing teams.
• Creating marketing plans, including developing budgets and identifying target markets.
• Analyse brand positioning and customer insights.
• Translate brand elements into plans and go-to-market strategies.
• Overseeing Brand Marketing coordinators and assistants on daily tasks to ensure the functionality and coordination of the Brand Marketing department’s activities.
• Branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.) and ensuring contracts, upgrades and monitoring measures are in place. Reporting on these elements and their effectiveness.
• Supporting the Assistant Brand Manager and Brand Manager in organising various projects.
• Assist, support and advise Regions on all aspects of Brand Marketing.
• Researching market trends and competitor activities within the industry to identify opportunities for growth.
• Prepares marketing reports by collecting, analysing, and summarizing reports.
• Develops regional marketing major campaigns.
• Researches competitive brands by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analysing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with brand marketing strategies.
• Provide support to the marketing department as a whole.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.

Additional duties:

• Informal product and lifestyle photography when required.
• Host guests at events or activations.
• Assist the Brand Manager on additional brands when required.
• Any ad-Hoc / additional tasks and roles, as and when needed/requested by management.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Will be required to travel.
• Will be required to work afterhours or weekends based on various project deadlines and roster.

Skills and competencies:

• Demonstrate strong planning, time management, and problem-solving skills.
• Demonstrate customer care/service skills.
• Demonstrate strong communication skills.
• Ability to take accountability.
• Must be detail oriented.

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Job Description

Hollywoodbets has an exciting opportunity available for a Mobile Clerk Field (six months contract) to be based in Polokwane, Limpopo. This position is responsible for assisting clients with any account and betting queries. Responsible for reaching daily and monthly mobile sales targets and targets related to the increase in mobile customer base, providing frontline assistance to key account holders. reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base.

Advantageous:

• 6 Months to 1-year sales experience.

Responsibilities:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

Skills and competences:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge. Please note that only applicants who meet the stipulated minimum requirements will be considered.

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Job Description

Hollywoodbets has an exciting opportunity for a Customer Service Manager: Withdrawals to be based at our Team Support Office, Durban, Umhlanga. The Customer Service Manager: Withdrawals will be responsible for all EFT withdrawals and management of the Withdrawals and Treasury departments.

Minimum requirements:

• Operations experience in a contact center in a medium to large teams,
• Valid Driver’s License

Advantageous:

• Experience in a Finance or Operations role
• A relevant Degree or Diploma

Responsibilities:

• Ensure the daily operations of the departments run smoothly.
• Ensure that all withdrawals and communications are functioning fully
• Ensure any banking downtime is managed efficiently and escalated where appropriate
• Customer Service-Follow up with customer complaints.
• Monitor daily, weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
• Reporting of daily, weekly and monthly statistics.
• Driving performance to ensure KPI’s, service levels and deliverables are being achieved.
• Ensuring all Team Members are being developed to improve performance and department efficiencies.
• Ensure all operating rhythms are being followed and adhered to across all levels.
• Monthly Competitor Analysis to be completed.
• Track volumes and continuously project growth in assistance for recruitment of new staff etc.
• Monthly Staff rostering.
• Monitoring time sheets and absenteeism.
• Ensure all Leave is processed timeously.
• Signing off timesheets and overtime monthly.
• Submit all necessary allowance and incentive documents to Payroll timeously.
• Work closely with Payroll and HR to ensure that all new take-ons and dismissals are actioned timeously.
• Perform monthly checks on the Withdrawals app and the Payment Gateway Portal’s to ensure that access is deleted for all terminated employees.
• Communication between Clients and VIP Client Liaison Manager/Officer.
• Ensure all leave is processed timeously on ESS in order for timesheets and salaries to be managed accordingly in Payroll.
• Ensure updating of the website is done to inform customers of down time where appropriate
• Ensure all Queries/Shortages are managed efficiently and actioned timeously.
• Recruitment - ensuring that optimum headcounts are maintained.
• Continuously revise controls and checks for EFT withdrawals.
• Manage all Training and development within the departments.
• Assist with the smooth implementation of new business development/ projects.
• Assist with salary sign off where needed.
• Any ad hoc tasks.

Skills and competencies:

• Good report writing skills. (Verbal and written).
• Ensure quality outcome is achieved.
• Demonstrate impressive planning, and administration skills.
• Demonstrate a good understanding of various betting.