Current Opportunities at andBeyond

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Responsible for delivering and performing land tour programs and events
• Handle/Travel on groups and ensure coordination in Southern and East Africa on a regular basis
• Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place
• Work with Operations Manager to ensure through strong commercial focus that all files are profitable and that margins remain in line with &Beyond guidelines
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Oversee client itineraries and documents and ensuring prompt delivery
• Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
• Recommendation to Operations Manager and Groups Manager to improve guest experiences and customer service
• Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assisting with special projects and other duties as assigned by Management

KNOWLEDGE REQUIRED:

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in, product knowledge, third party and andBeyond Product destinations
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies.

QUALIFICATIONS REQUIRED:                                                                                                  

• Minimum of 2 – 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED:

• Organization and time management skills
• Able to keep up with moving priorities, projects, clients, and technology.
• Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
• Financial analysis, modelling and management
• Understanding and knowledge of the different markets in which andBeyond operates in
• Understanding of travel industry channels
• Excellent computer skills including: Tourplan (preferred) or any other reservation system, MS Office applications, Teams, Zoom
• Analytical skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences)
• Yielding

PERSONAL ATTRIBUTES:

• Detail-oriented
• Proactive
• Adaptable
• Decision-maker and problem-solver
• Service-oriented with strong multi-tasking skills
• Teamwork and interpersonal skills
• Conflict management and resolution

go to method of application »

• We are looking for a dynamic & innovative Head Chef to oversee the kitchen for &Beyond Ngala Safari Lodge. We are seeking a candidate to lead and train a kitchen team in order the achieve guest satisfaction in a high-end hospitality environment.

KEY OUTPUTS:

Service and Kitchen Management

• Run and supervise the entire kitchen operation for Ngala Safari Lodge.
• Work with the Executive chef to ensure standards and goals are met
• Ensure all menus are followed and food standard is excellent at all times
• Support the chefs in daily supplies ordering from central store
• Support and train new chefs on certain recipes if necessary
• Work with Executive Chef to ensure effective implementation of Chef Academy training program
• Training all staff on new menus, new dishes and ensuring that the standard is maintained
• Continuous monitoring and control of dishes going out
• Make personal contact with guests at each meal
• Continuous encouragement and training of staff to provide the best food experience to guests
• Be flexible when receiving unexpected request from guests and ensure you are able to accommodate unusual dietary requirements
• Work within operational budgets
• Stock control measures – including stock rotations and monthly stock take procedures as prescribed by the lodge financial co-ordinator
• Invoice Inputting
• Implement and maintain stringent cleaning measures. This includes daily weekly and monthly cleaning as well as stock receiving. 
• Attend weekly kitchen meeting with FOH and management team to ensure all items relating to the food experience and communicated and tended to

People

• Continuous training and motivation of all kitchen staff – including on the job training
• Ensure all staff understand their responsibilities
• Good communication with:
  • All chefs; including the Executive Chef
  • Heads of Department
  • Lodge Manager
  • Suppliers

• Work closely with Executive Chef, Lodge Manager and General Manager to implement standards, and staff policies

QUALIFICATIONS REQUIRED:

• Formal Chef Qualification
• At least 3+ years Chef Experience required in 5 star hotels, lodge or at a busy restaurant
• Proven experience as a chef with a strong background in leadership or a supervisory role.
• International exposure is a plus

SKILLS REQUIRED:

• Spoken and written English       
• Computer literate
• PAN Strat knowledge advantageous
• Ability to Cost menu’s. 
• Passion for food and the food experience
• Ability to lead a team of people effectively
• Ability to run and delegate a pass during busy service
• Strong management skills, day-to-day, and long term
• The ability to motivate staff to consistently deliver at a 5 star level
• Ability to think and act creatively within a team
• Good knowledge of hospitality operations including butler service and rostering of staff
• Ability to create seasonal menu’s showcasing locally sourced ingredients and incorporating flavours to reflect the cultural influences of the region.
• Ability to work flexibly
• Ability to work in a fast paced environment while maintaining attention to detail

PERSONAL ATTRIBUTES:

• Patience
• Attention to detail.
• Self-motivated - to always better the guest experience
• Passion for training staff, creating fabulous food, and new ideas
• Good interpersonal skills
• Sense of urgency
• Creative problem-solving and decision making
• Passionate about guest delighting
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Ability to adapt and have a sensitivity to the culture of the staff + changing environment and demanding schedules
• The successful candidate must be able to work under pressure, have attention to detail, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.

Closing date
04 Oct 2024

go to method of application »

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

OUTPUTS

• Kitchen Hygiene standards set
• Responsible for training chefs & implementing kitchen standards.
• Abide by the menu set according to Food Styling Guide and approved by &Beyond Food Fundi
• Work with the & Beyond training chef when visits are conducted and be feedback fit.
• Presentation as discussed and according to Styling Guide
• Up to date with What’s Hot & What’s Not for & Beyond Food
• Through the Tummy of the Guest Bops
• Creative Bush Banqueting according to Food Styling Guide
• Proactive Maintenance
• Good communications with:
• Good stock controls and stock rotation
• Responsible for all food orders, storerooms and fridge and deep freezes in absence of the executive chef
• All food going out to guests at any time to be checked in absence of the executive chef
• Chef to check buffets/dinner/breakfasts
• Quality and quantity of snacks to game drives and Adventures to be checked
• Good interaction with Guests:  Invite feedback
• Good interaction/ communication with &Beyond Food Fundis : invite feedback; exchange ideas; be suggestion-friendly; share experience
• Good discipline and fair treatment:  Be a Role Model
• Good Teamwork to be promoted
• Have Fun and be Flexible
• Always be approachable
• Be aware of & make your follow chefs aware of special dietary needs for Guests.
• When special dietary Guests arrive at the lodge ensure that either yourself or another chef meets the Guest before their first meal to establish their requirements.

PREVIOUS WORK EXPERIENCE REQUIRED

• At least 2+ years Chef experience in &Beyond would be advantageous.
• Passion for kitchen management – including all kitchen administration, general hygiene and people management
• Passion for training staff, creating fabulous food, and new ideas

PERSONAL CHARACTERISTICS

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Attention to detail
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

Closing date
03 Oct 2024 

go to method of application »

• &Beyond is built almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
• Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
• Ensuring turn around times are strictly adhered to according to standard operating practices
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent  interaction and clear communication with colleagues, agents, operator’s guests and suppliers
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Good  understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth knowledge of WETU
• An in-depth geographical, logistical and product knowledge of South, Southern and East Africa
• A willingness and aptitude to learn
• Fluent in both verbal and written Spanish preferably South American Spanish

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Fluent in both verbal and written Spanish preferably South American Spanish
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of the travel industry - inbound Tour Operating specifically would be preferable
• Attention to detail
• Elaborating in writing explanations or descriptions
• Exceptionally client/guest focused 
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

• Must have at least 3 - 5 or more years inbound tour operating experience
• Extensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa

Closing date
10 Oct 2024

go to method of application »

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
• Ensuring lead times for responses are met according to standard operating practices
• Handling of bookings from quote to finalising, including invoicing and travel documents
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent  interaction and clear communication with colleagues, agents, guests and suppliers
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
• May from time to time be required to travel with a  group or undertake site inspections with agents/guests

KNOWLEDGE REQUIRED:

• Good  understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of travel industry and preferably Tour Operating specifically
• Attention to detail
• Excellent negotiation skills
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

• Must have at least 3 years Touring groups specific experience

Closing date
10 Oct 2024 

go to method of application »

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding and knowledge of the different markets in which andBeyond operates in.
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!
• Excellent computer skills including:
  • Tourplan advantageous
  • MS Office applications such as Word, Excel, PowerPoint and Outlook
  • WETU

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.
• Must be administration driven.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

Closing date
10 Oct 2024 

go to method of application »

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the DMC Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight
• Excellent computer skills including:
  • Tourplan advantageous
  • ESS is essential
  • MS Office applications such as Word, Excel, PowerPoint and Outlook
  • WETU

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

Personal growth

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Speed Reading and Typing

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous tour consulting experience required

Closing date
10 Oct 2024

go to method of application »

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out of the box planning and designing of itineraries
• Handling reservation requests either email or telephonic
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of our dynamic direct guests
• Proactive selling of our products and services ensuring the best possible safari for the guest
• Saturday duty and cell phone duty on a rotation basis
• Public holiday duty and cell phone duty on a rotation basis
• Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• An independent, curious and “can do it” nature
• Upholding the cornerstones of &Beyond ... Care of the people, Care of land, Care of the wildlife

KNOWLEDGE REQUIRED:

• A good knowledge on any of the destinations that &Beyond promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• A good knowledge on FIT and Groups policies and procedures
• A good knowledge of &Beyond Safari Offers
• Communication skills and a good command of the English language
• Tourplan reservations system, added advantage

SKILLS REQUIRED:

• Time & desk management
• Computer aptitude
• Understanding of travel industry
• Attention to detail
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Creativeness, flexibility, high energy and patience
• An independent, curious and “can do it” nature
• A good knowledge on any of the destinations that &Beyond promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• Tourplan reservations system
• Creativeness, flexibility, high energy and patience
• Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations

EXPERIENCE REQUIRED:

• Must have at least 5 years reservations experience preferably in a tour operating environment

Closing date
10 Oct 2024 

go to method of application »

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, or any other special requests
• Meet all guests, check-ins, check outs, hosting guests and site-inspections
• Ensuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed daily
• Assist in training and developing of staff as necessary
• Work closely with the Senior Management team to ensure a seamless daily operation.
• Ensure our brand standards are always maintained in all areas that make up the guest experience
• Represent the andBeyond brand in appearance and behaviour
• Create an environment where the andBeyond culture & DNA is fostered
• Innovate new ideas and ways to edge the brand and improve
• Guest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delights
• Check set ups for breakfast, lunch and dinner
• Be a critical part in the managing of the butler’s department including their shifts, duties and assisting with any issues that may arise
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and butler
• Work closely with butlers and Lodge managers to maintain a high service standard
• Willingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be done
• Assisting with general administrative work, including emails, staff rostering and daily allocations
• Assisting with General Management of Stock Control and ensuring stock is issued correctly
• Running Point on Large Group Bookings
• Keep open communication with all departments and allow information to run through freely
• Help Operations Manager & Lodge Manager with Lodge Operations when either goes on leave
• Pay close attention to day sheet information such as dietary requirements and medical requirements for guests
• Be motivated, friendly and proactive when dealing with lodge operations and guests’ expectations
• A person with a positive Attitude
• Willingness to learn and grow
• Have a training Mentality
• Open to feedback

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

• Company Knowledge (andBeyond and Africa Foundation)
• Valid unendorsed SA driver’s license essential
• MS office knowledge essential
• PANstrat Knowledge beneficial

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Flexibility
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership
• Organizational abilities
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delighting
• Problem solving skills
• Team player
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Wine & Food experience

PREVIOUS WORK EXPERIENCE REQUIRED:

• 3 to 5 years experience in a 5 star operation in a camp manager/Duty manager role.
• Experience in the service industry especially in dealing with guests and staff
• Managerial experience

Closing date
02 Oct 2024