Vacancies at BCX

Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. To provide technical expertise and guidance to junior Database Administrators.

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur. 
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.

Functional Skills

• Best Practice in Database Administration; ITIL & Quality Management Principles; Microsoft Office Suite; Remedy System Operation. Oracle Database product licensing knowledge desirable.

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• Relevant Diploma or Degree in Information Technology or Computer Science or similar Alternatively, Grade 12 (NQF 4) with relevant IT certification

Experience

• 3 years’ experience in the administration of databases.
• Alternatively, 5+ years’ experience in administration of databases.
• Oracle, AWS or Azure cloud experience/certification, 1+ years, advantageous
• Certifications / Professional Registration
• Oracle 12c and higher certification desirable.
• Special Requirements
• Valid Drivers license
• Work Characteristics
• Office Based position
• Billable

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Core Description

Responsible to provide leadership and strategic direction of their respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Presenting and demonstrating the value of products and services to prospective buyers. 

Key Deliverables / Primary Functions

• Formulate and implement strategic plans that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives.  
• Develop the vertical strategy and execute on account plans to ensure that revenue targets are achieved or exceeded.  
• Ensure customer satisfaction through positioning BCX technologies and solutions which will deliver true value-add therefor enable them to gain a competitive advantage.  
• Act as a first point of contact for escalations where the respective sales employees are unable to resolve a critical customer issue. Responsible for the P&L for their respective portfolios. 
• Build strategic relationships at executive levels across BCX functions and external. 
• Develop and implement operational controls that drives the account to achieve objective surplus sales, profitability, resources; business goals and objectives. 
• Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation. 
• Ensure that financial management cost of sales and expenditure to achieve approved budget. Key accountability for profit and loss. 
• Responsible for Management, effectiveness and efficiency of all process between BCX and all accounts in the respective vertical. 
• Manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets 
• Foster a culture of accountability and manage by objectives. Build a high-performance team driven by customer orientation 

Functional Skills

• Business Development
• Financial Management
• Sales Strategy
• Sales Forecasting and Planning
• Customer Relationship Management (CRM)
• Account Management
• Incident Management

Behavioural Competencies

• Adapting and Responding to Change
• Creating & Innovating
• Deciding & Initiating Action
• Delivering Results & Meeting Customer Expectations
• Entrepreneurial & Commercial Thinking
• Leading & Supervising
• Persuading & Influencing
• Presenting and Communicating Information

Qualifications

• Relevant Degree (NQF7) in IT/Business/Commerce or Engineering
• MBA will be an advantage

Experience

• 10 - 12 years’ experience, of which at least 5 years must at an Executive level. The experience must include relevant exposure to ICT and/or Sales Account Management and Key Account Management. Incumbent must have proven business acumen with experience in C-suite stakeholder engagement

Certifications / Professional Registration

• None

Special Requirements

• Valid Drivers license
• Required to travel locally and/or internationally

Work Characteristics

• WFA /Office Based
• Non-Billable