Vacancies at Barron

Job Purpose

The purpose of the Sales Office Manager position is to complete all tasks associated with the sales department to ensure the smooth operation of the Johannesburg sales team.

Job Objectives and Functions

Office Administration 

• Schedule meetings and appointments
• Partner with HR to coordinate new recruits
• Ensure all equipment is ready and functional for new recruits
• Organize office operations with Ops department
• Coordinate with IT on all office equipment and ensure it is functional
• Ensure that all invoices are paid on time

Customer assistance 

• Answer and direct phone calls
• Email, message or call back request to customer.
• Resolve escalated issues.
• Give feedback on resolved issues to clients
• Follow up on non-resolved issue.
• Check stock availability.
• Ensure samples are fully stocked in the showroom.
• Coordinate coffee and muffin vouchers with showroom staff.

High Value Customer orders

• Create high value order request.
• Engage with the category Merchandiser to get quote from supplier.
• Share VIP quotes to the allocated RC/ RM
• Share Classic Customer quotes to the allocated RC.
• Escalate unresolved queries to ASM.
• Timeously Provide feedback to Customers

Branding Orders

• Confirm with customer if order is a deadline or urgent order.
• Liaise with the Planning department to determine capacity.
• Negotiate capacity with Production.
• Once capacity is negotiated, delegate back to sales capturer.
• Ensure payment is allocated to customer account.
• Communicate scheduling date with customer.
• Follow up with planning to confirm that order is progressing as planned.
• Escalation of tracked orders which are delayed.

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PURPOSE

The purpose of the Inbound Sales Manager is to ensure the smooth operations of the inbound sales team through tracking and monitoring web customer sales, resolving customer escalations and developing sales plans to reach profitability and revenue targets.

OBJECTIVES

• Inbound Sales operations
• Responsible for creating and monitoring sales plans that will generate more sales through the inbound sales stream
• Responsible for resolving escalate customer queries and complaints promptly and professionally
• Monitor and track sales orders on the system and ensure that orders are processed within required timelines
• Prepare and analyse sales data and identify opportunities

Staff management

• Prioritize the work of employees based on deadlines and urgencies
• Monitor and track their daily outputs
• Responsible for conducting skills audits and closing skills gaps through on-the-job training
• Responsible for performance management, IR and selection of staff

QUALIFICATIONS
NQF 7 Sales / Business / marketing

KNOWLEDGE

• Product Knowledge
• Customer care
• Sales knowledge

EXPERIENCE

• Inbound Sales Manager 3 to 5 years
• Wholesale / Retail / Corporate apparel & Gifting industry 3 to 5 years
• Business to Business selling

SKILLS

• Excel (intermediate)
• MS D365 / Sales ERP system
• Interpersonal Skills
• Problem solving
• Prioritising skills
• People management skills
• Assertiveness skills
• Performance Management
• Negotiation skills