Jobs at Fidelity Services Group

• The overall purpose of this position is to coordinate, schedule and plan training and developmental interventions, as per the operational functioning of this business. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation or training policy or related standing operating procedures.

Minimum Requirements:

• Driver’s License (EB)
• Microsoft Windows and Microsoft Office Packages
• Grade 12 / NQF 4
• PSIRA Grades E-A
• A minimum of five (5) years Training or Skills Development experience
• Must be able to compile a Project Plan
• Computer Literacy (Word, Excel, PowerPoint and MS Access)

 Key Performance Areas: (not totally inclusive):

• Engage with senior management and ability to compile reports on training progress, status and feedback.
• Present and coordinate plans for the implementation of learnership programmes, Skills Programme sand related training interventions for all employees within the business.
• Coach and guide learners on learnership programmes
• Communicate intervention progress on programmes planned, in progress or completed as per best practices and database capturing.
• Compile, coordinate and manage project plans

Compliance with legislative and Quality Assurance guidelines that includes but are not limited to:

• SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

Knowledge and Skills:

• Report writing skills
• Good administration and record-keeping skills
• Planning and time management skills
• Presentation skills
• Assertiveness skills

Other personality attributes:

• Problem Solving
• Good Relations
• Independent thinker
• Team orientated
• Attention to detail and accuracy
• Customer orientated

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

go to method of application »

• Monitor and action emergency and non-emergency signals.
• Phoning of the Premises/ Clients/ Key holders.
• Recording all relevant information into the activations by means of computer.
• Record and report all incidents and accidents to the senior on duty.
• Ensure all relevant administrative work and handled signals are completed.
• Monitoring and action of vehicle violations.
• Updating of timesheets.
• Report any faults to the appropriate authority on duty.
• Not abuse the use of company telephones for private telephone calls.
• Effective use and compliance of safety and zero harm standards.
• Responsible for a clean and tidy workstation.
• Telephonic assistance with any problems or complaints.
• Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)
• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls
• Ensure SOPs are adhered to always
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld
• Ensure SOPs are adhered to always
• Assisting with other ad-hoc tasks and projects as and when required

Closing Date 07 August 2023