Job Opportunities at Barloworld Equipment

Key Output

• Planning and coordinating of repair, service, and maintenance jobs for a team of Service Artisans to comply with Caterpillar standards and Customer requirements.
• Planning, prioritizing and initiation of jobs.
• Assist with achievement of KPI’s.
• Ability to apply Warranty policies and procedures.
• Resolve internal and external customer queries.
• Issuing of job instructions to and dispatch of Artisans.
• Arrange appropriate transport.
• Control returning of component stands.

Qualification, Experience and Competencies

• Grade 12.
• Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience).
• Leadership Potential (part of DAP), Computer Literate (MS Office & SIS ET).
• Diploma in project management added advantage.
• Problem solving, Analysis and judgement, Numerical reasoning.
• Resilience (stress handling), Drive/initiative, Rule orientation.
• Excellence orientation, Assertiveness, Investigative orientation (Organizational awareness).
• Building relationships and networking/liaison, Communication, and presentation.
• Financial acumen and business insight, Customer responsiveness.
• Minimum 5 years’ experience post-apprentice/learnership experience.

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Key Output

•  Establish a fleet performance process and team with clearly defined outputs and KPI's.
•  Directly engage with support areas, Caterpillar and customers to develop and execute remedial plans.
•  Manage and lead teams, including long term planning and parts support as well managing the execution of the condition monitoring processes.
•  Monitor daily downtime schedules and MARC fleet performance KPI's.
•  Conduct the relevant level of investigation that may lead to a change in process and the performance of the supporting areas such as BRC, Parts, SEENG, Caterpillar, Technology, Field Services, Procurement, Finances etc.
•  Follow up and ensure actions are in place for PIP from Caterpillar and RCA investigations.
•  Effective management of safety, health, environment, and quality risks
•  Implementation and maintenance of equipment management processes and associated risk for Barloworld Equipment and our customers.

Key Accountabilities

•  Accountable to optimize the financial & operational performance of the MARC site through:
  •  Effective management of people
  •  Building customer relations
  •  Ensure contractual requirements are met
  •  Effective resources management.
•  Accountable to fully understand and be familiar with the customers’ expectations, the MARC contractual commitments and expectations and the business plan (fiscal year and long term) requirements and targets.
•  Accountable to review on an ongoing basis, the MARC site performance and taking remedial steps where and when required.
•  Accountable to achieve the MARC site financial and fleet performance targets.
•  Accountable to implement the maintenance and repair processes on site.
•  Accountable to lead and oversee effective management of safety, health, environment and quality risks.
•  Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer Service Team (CST) and regional BWE operations in order to meet customer needs.
•  Prevent customer complaints and handle them in a timely and effective manner with the support from Site Managers.

Qualification, Experience and Competencies

•  Grade 12, Engineering degree / Diploma. FMP/LDP
•  Recommended: GCC Mines and Works or working towards obtaining GCC, Diploma in project management.
•  12-15 years of which 5 years are in the Management position.
•  Site or operations management.
•  Parts and Service systems knowledge.
•  Computer literate (MS Office) and functional understanding of SAP system.
•  Equipment Management. (MARC EMP)
•  Track record in leading / managing people in a team-based & participative environment (experience in managing a service operation advantageous)
•  Sound business and financial acumen
•  Exposure to business planning / budgeting processes
•  At least 5 years’ experience in mining or construction environment
•  Hands-on experience with CRM software and account management systems.
•  Understanding of the commercial aspects of the business
•  Understanding of the internal and external functions of the business
•  Influence and Negotiating
•  Practical Execution Management (Planning, Leading, Organising and Monitoring)
•  Problem Solving
•  Good communication and presenting skills including
•  Available to travel as needed.

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Key Output

•  Support the Operational Excellence team to achieve the Business Units BBS commitments
•  Deliver the required BBS concepts training to various teams, as required, within a Business Unit
•  Help identify the relevant collateral as supplied by the BBS Core team for communication activities
•  Actively facilitate the drive for improvement in process metrics, targeted financial benefits and achieve company goals
•  Support change management and the necessary guidance for the implementation of new/revised solutions
•  Ensure BBS is operating as per standard within the area of responsibility which would include daily assistance with the management of the Process Control Boards at each worksite (Gemba)
•  Help create an enabling environment and cultural change for the embedding of BBS
•  Assist event team leaders in preparation to close out A3 processes
•  Where applicable, assist with the preparation of the monthly Mission Control updates
• Qualification, Experience and Competencies
• Minimum Required Qualification:
•  Trade test Certificate or NQF 4 qualification
•  Successful completion of BBS Lean Awareness (BBS Green training or similar lean competency qualification)
•  Valid Driver’s Licence

Minimum Required Experience:

•  Clear understanding of requirements for behaviour and technical Coaching / Facilitation
•  Excellent verbal communication skills
•  Participation in a Rapid Improvement Event (RIE’s)
•  Demonstrated experience as a lean/continuous improvement
•  Successful demonstration of project management/implementation
•  Intermediate computer literacy (MS Office)

Minimum Required Competencies:

• Problem solving; Analytical thinking; Written and Verbal communication; Conflict management; Influencing and negotiation; Drive, Energy and Initiative (Results-Focus); Practical Execution Management (Planning, Organising and Monitoring); Developing People; Professional/Technical Competence

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Key Output

•  Ensure breakdowns are timeously attended to
•  Manage the repair process through BWE Service department
•  Monitor Repair & Maintenance cost and quality of repairs
•  Monitor machine operation onsite
•  Technical assistance, advise and rectification of all asset queries and problems

Qualification, Experience and Competencies

•  Grade 12
•  Artisan qualification
•  minimum 5 years’ experience
•  sound technical background – product knowledge
•  computer literate
•  accuracy and attention to detail
•  good people skills
•  able to prioritise and perform under pressure
•  Supervisory experience
•  Customer Service is an advantage