Technical Planner Global Grade 09 at Barloworld Equipment

Key Output

• Planning and coordinating of repair, service, and maintenance jobs for a team of Service Artisans to comply with Caterpillar standards and Customer requirements.
• Planning, prioritizing and initiation of jobs.
• Assist with achievement of KPI’s.
• Ability to apply Warranty policies and procedures.
• Resolve internal and external customer queries.
• Issuing of job instructions to and dispatch of Artisans.
• Arrange appropriate transport.
• Control returning of component stands.

Qualification, Experience and Competencies

• Grade 12.
• Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience).
• Leadership Potential (part of DAP), Computer Literate (MS Office & SIS ET).
• Diploma in project management added advantage.
• Problem solving, Analysis and judgement, Numerical reasoning.
• Resilience (stress handling), Drive/initiative, Rule orientation.
• Excellence orientation, Assertiveness, Investigative orientation (Organizational awareness).
• Building relationships and networking/liaison, Communication, and presentation.
• Financial acumen and business insight, Customer responsiveness.
• Minimum 5 years’ experience post-apprentice/learnership experience.