Job Vacancies at FNB South Africa

Purpose

• To oversee a team in the administration and maintenance of the IT infrastructure which ensures efficient operations

Experience and Qualifications

• Relevant Certification and Degree in Information Technology or Computer Science.
• 2 - 3 years relevant ICT experience.

Responsibilities

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Ensure the installation, configuration, upgrade and administration, monitoring and maintenance of operating system software and hardware are executed by Administrators
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
• Control the management of daily system capacity & health checks•
• Ensure Software Maintenance and Customisation are done by the team
• Control that the System Active Directory Management are executed by creating Batch Schedules, creating Change Order, Code Basic JCL and Code Basic Automation
• Ensure the System Administrators provisions an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Ensure the Team supports system batch FTP and the creation of FTP encryption system data by development.
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
• Manage own development to increase own competencies
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

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Purpose

• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)

Experience and Qualifications

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Have experience with API design & Database design 

Responsibilities

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy
• Preferential employee banking rates

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is

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Purpose

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders

Experience and Qualifications

• Minimum Qualification : Grade12
• Preferred Qualification : Relevant NQF 5
• Experience : 2 year Customer Care/ Call Centre environment experience
• Experience of dealing with high level customer queries in a Customer Care environment
• Person must not be an unrehabilitated insolvent

Responsibilities

• Achieve net profit growth for business
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics
• Manage own development to increase own competencies

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Purpose

• Coordinate public relations activities within the business unit designed to create and maintain favourable image for employer internally and externally. Responsible for managing a portfolio of clients or business units to position them in and through the media. Drive the positioning and reputation management through a range of Public Relations tools and media platforms

Experience and Qualifications

• Minimum Qualification - Relevant undergraduate degree in communications, media, journalism or equivalent
• Experience - Minimum of 4 years’ experience in communications with managerial experience

Responsibilities

• Plan and implement organisation's public relations strategies, policies and procedures
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance
• Participate in planned activities that are appropriate for own and employee development
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Coordinate and directs public relations/communication activities for the organisation
• Develop ideas and opportunities for feature articles, interviews, presentations and other public relations activities that promote awareness of the company and its products or services
• Develop contacts and relationships with media representatives to create opportunities for keeping the company and its products or services in front of public and the trade