Job Opportunities at Discovery Limited

Key Purpose

• The Business Intelligence (BI) developer is responsible for designing, implementing, and supporting ETL solutions according to defined frameworks. The right individual will in addition possess the skills and capabilities to design and implement new frameworks required by the team to keep with evolving changes in sources and technologies. Construction of complex BI Solutions based on requirements of business area owners and/or specifications produced by the BI Architects and Systems Analysts.( BI Solutions imply ETL / Analytics / Presentation).Driving Engagement and building relationships with key stakeholders which include Systems Analysts, BI Architects and Business area owners. The BI Developer should have a firm grasp of BI implementation methodologies especially in a dimensional data warehouse environment using the Microsoft BI stack as a basis for required development.

The candidate should possess the following:

• Analysis and Communication Skills
• Data gathering, research and analytical abilities so as to develop insightful conclusions and generate solutions to address user needs
• Conceptualize and design solutions
• Support and coach other junior systems and business analysts

Areas of responsibility may include but not limited to

• The BI Developer must be able to construct complex BI solutions based on specifications produced by BI Analysts. In addition to working off specifications, the incumbent should been quite adapt at conceptualizing and implementing solutions based on technical discussions with team members.
• Interact with business and system analysts to resolve problems.
• Collaborate with analysts to understand source structures, evaluate requirements and finally deliver a solid solution.
• Conduct data analysis on various source systems as part of the solution development process.
• Develop and maintain SSIS packages
• Create required database structures
• Develop and maintain T-SQL code
• Analyse SQL execution plan to optimise performance
• Develop SSAS models
• Workshop solutions with Systems Analysts and Architect to compile relevant technical specifications
• Contribute to the development of architectural guidelines and standards
• Prototyping, Research and Development of new techniques and solutions
• Team engagement champion
• Scheduling business processes via ETL tools
• Excel Reporting and scripting – advanced charting, conditional formatting.
• Understand and resolve complexities working across multiple database platforms
• Develop PowerBI and SSRS reports
• Must be able to read and maintain code not written by yourself.
• Have experience following a formal SDLC as part of solution delivery.
• Optimise ETL processes as well as SQL queries by analysing query execution plans.
• Maintain code repositories for version control of developed solutions.
• Peer review of code and solutions developed
• Create and maintain metadata repositories
• Implement database structures according to specifications and guide on improvements (indexes/partitioning etc.) where necessary.
• Perform ETL support on a standby basis to ensure that the ETL batch completes within SLA

Personal Attributes and Skills

• Ability to design and implement complete ETL processes using SSIS and T-SQL.
• Strong ETL experience in loading slowly changing dimensions as well as transactional and snapshot fact tables.
• Strong reporting experience using Microsoft data technology stack such as (, SSRS, Power BI)
• Ability to design and implement semantic models using SSAS
• Ability to write DAX and MDX query
• Proven experience with working with large datasets in the region of billions of records.
• Experience on working with delta datasets and versioned history on target tables.
• Solid experience in understanding ERD’s and source-to-target mappings as well as producing source-to-target mappings of solutions.
• Strong SQL query writing ability (across database environments e.g. Oracle, Netezza, Postgres etc) with a firm understanding of analytical functions.
• Must be able to evaluate technical ETL solutions for inefficiencies (from a database and code perspective) and implement optimization.
• Strong database fundamentals and data modelling knowledge (normalization and de-normalization).
• Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
• Strong analytical and problem solving skills.
• Navigating ambiguity and complexity
• Excellent oral and written communication skills.
• Added advantage of Data mining and BIG data technology including (Python, Spark, H2O)

 Education and Experience

• National Diploma in IT (BTech) – Essential
• Bachelor of Science (Information Systems, Computer Science, Mathematics) – Advantageous
• Microsoft Business Intelligence certifications will be an added advantage
• Minimum 5 years’ experience in BI with over 3 years’ experience in implementing complete BI solutions within an enterprise data warehouse.
   

go to method of application »

Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
   

go to method of application »

Key Purpose 

• Dealing with all queries related to Chronics and HIV. 

Areas of responsibility may include but not limited to: 

• Taking calls and dealing with Discovery queries; 
• Dealing with queries from franchises, brokers & the public; 
• Dealing with all queries related to Chronics and HIV 
• Dealing with all queries through to resolution; 
• Admin functions;  
• Policy changes to the product; 
• Working on Discovery Systems; 
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills 

• Self- motivated and pro-active; 
• Team player; 
• Assertiveness and can easily adapt to change; 
• Able to prioritize and work under pressure;  
• Very organized, positive, and service orientated;  
• Professional at all times;  
• Attention to detail; 
• Empathetic; 
• Sensitive

Education and Experience 

Essential:  

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;  
• Excellent administration skills;  
• MS Office and PC literate;  
• Contact centre consultant skill

go to method of application »

Job Purpose

• To provide/facilitate data-driven and quantitative analysis that informs credit risk management strategies and processes across the credit life cycle (i.e. Origination, Account Management and Collections) and to work in collaboration with team members that engage in the above analysis. The focus of this role will be on Account Management.

Areas of responsibility may include but are not limited to

Collaborating on the following account management activities that directly impact the financials:

• Develop mathematical and statistical models for risk quantification in accordance with relevant modelling methodology and guidelines.
• Development and implementation of the high risk account management strategy, limit increase strategy and forced limit decrease strategy for risk management in accordance with the relevant guidelines.
• Monitor and run assurance on system functionality than enables the facility structure that is the core component of the credit product.
• Provide meaningful insights, trends and recommendations with the objective of informing credit policy and business strategy through analytical methods.
• Create business reporting that is of a consistently high quality and standard to inform and/or drive business processes.                                        
• Evaluate profitability of current policy / rule sets, generate and evaluate alternatives.
• Conduct detailed analytical work with a high level of accuracy in order to deliver high level results to senior management.
• Responsible for managing issues through to resolution.

Working with other team members within the Credit Team to ensure:

• Effective management of key stakeholder relationships. (i.e. Product, Credit Ops, EIS, System)
• Effective team collaboration to produce results in line with strategy.
• Improved processes and a collaborative working culture.

Personal Attributes and Skills

• Resourceful and tenacious
• Self-motivated
• Focused on driving results
• Detail-oriented
• Organised and process oriented; ability to multi-task and manage time effectively
• Ability to convey complex data in a concise understandable manner and distil the key messages
• Strong problem-solving skills
• Ability to work effectively across varying levels of Management and multi-disciplinary teams
• Good and clear written style.
• Strong verbal and written reporting skills.
• Quantitative/qualitative analytical skills

Education and Experience

• MSc/ BSc (Hons) in Statistics/ Actuarial Science/ Financial Maths/ Applied Maths
• At least 1-2 years of experience in relevant field (e.g. behavioural credit scoring, credit risk management processes across the credit life cycle)
• Programming capabilities in SAS / R / Python / VBA
• Retail banking experience
• Strong track record of professional performance
• Skilled in Microsoft products, particularly PowerPoint, Word, Excel and Access
• System knowledge, preferably system implementation experience

go to method of application »

Key Purpose

• Lead the strategic development of actuarial reserving processes and methodologies, leveraging advanced analytics to drive informed decision-making and support business development. Foster innovation and collaboration across teams, shaping the future of the reserving function in a dynamic, growth-oriented environment.

Areas of responsibility may include but are not limited to

Core Corporate Actuarial function

Reserving estimation:

• Lead the development, enhancement and implementation of robust reserving processes and methodologies using actuarial and advanced modelling techniques.
• Monitor experience and assess reserve adequacy, making enhancements as necessary based on emerging data and trends.
• Use data analytics to analyze historical experience to assist Senior Management with strategic decision-making processes.
• Stay updated with and ensure compliance to the relevant regulatory requirements and standards (IFRS 17, SAM, APNs etc.)

Leadership and Innovation

• Define and articulate a strategic vision for the future development of the reserving function, incorporating advancements in technology, analytics, and regulatory requirements.
• Lead initiatives to streamline processes and enhance the scalability of reserving methodologies, ensuring readiness for business growth and expansion into new markets.
• Champion innovation and collaboration within the actuarial team, fostering a culture of continuous improvement and knowledge sharing.

Stakeholder Engagement

• Collaborate with underwriting, finance, claims and pricing teams to optimize the reserving process and provide feedback into strategic decision-making processes.
• Manage deliverables and relationships with external audit, Head of Actuarial Function, Group Risk and the Prudential Authority.
• Presentations to the Actuarial Committee and Senior Management on model enhancements and financial results.

Skills and Knowledge

• Proficiency in MS Office (Excel, PowerPoint and Word)
• Actuarial reserving and modelling – Advanced level
• VBA & SQL – Intermediate level
• Programming skills – R or Python (advantageous)
• Non-Life Reserving Techniques
• IFRS 17
• SAM Financial Soundness Standards (advantageous)
• Relevant Actuarial Practice Notes

Education and Experience

Education:

• Matric
• Honours degree in Actuarial Science
• Fellow of the Actuarial Society of South Africa (FASSA)

Minimum Experience:              

• 6 years proven experience in a Short-Term Insurance organization

go to method of application »

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage 
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Achieve more than YOU BELIEVE
• Discovery Ltd. registration number: 1999/007789/06. Companies in the group are authorised financial services providers.
• Discovery Group – Talent Acquisition

Qualification & Experience

•  Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification
• Class of Business

go to method of application »

Key Purpose

• Lead the strategic development of actuarial reserving processes and methodologies, leveraging advanced analytics to drive informed decision-making and support business development. Foster innovation and collaboration across teams, shaping the future of the reserving function in a dynamic, growth-oriented environment.

Areas of responsibility may include but are not limited to

Core Corporate Actuarial function

Reserving estimation:

• Lead the development, enhancement and implementation of robust reserving processes and methodologies using actuarial and advanced modelling techniques.
• Monitor experience and assess reserve adequacy, making enhancements as necessary based on emerging data and trends.
• Use data analytics to analyze historical experience to assist Senior Management with strategic decision-making processes.
• Stay updated with and ensure compliance to the relevant regulatory requirements and standards (IFRS 17, SAM, APNs etc.)

Leadership and Innovation

• Define and articulate a strategic vision for the future development of the reserving function, incorporating advancements in technology, analytics, and regulatory requirements.
• Lead initiatives to streamline processes and enhance the scalability of reserving methodologies, ensuring readiness for business growth and expansion into new markets.
• Champion innovation and collaboration within the actuarial team, fostering a culture of continuous improvement and knowledge sharing.

Stakeholder Engagement

• Collaborate with underwriting, finance, claims and pricing teams to optimize the reserving process and provide feedback into strategic decision-making processes.
• Manage deliverables and relationships with external audit, Head of Actuarial Function, Group Risk and the Prudential Authority.
• Presentations to the Actuarial Committee and Senior Management on model enhancements and financial results.

Skills and Knowledge

• Proficiency in MS Office (Excel, PowerPoint and Word)
• Actuarial reserving and modelling – Advanced level
• VBA & SQL – Intermediate level
• Programming skills – R or Python (advantageous)
• Predictive analytics modelling (advantageous)
• Non-Life Reserving Techniques
• Stochastic Modelling Techniques
• IFRS 17
• SAM Financial Soundness Standards (advantageous)
• Relevant Actuarial Practice Notes

Education and Experience

Education:

• Matric
• Honours degree in Actuarial Science
• Fellow of the Actuarial Society of South Africa (FASSA)

Minimum Experience:              

• 4 years proven experience in a Short-Term Insurance organization
   

go to method of application »

 Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Gap telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Gap Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Key Purpose

• Coaching eligible members by making use of interpersonal communication and related techniques designed to engage clients actively and safely in health behavior change about evidence based clinical strategies and interventions to better self-manage their health, health risks(s), and acute or chronic health conditions resulting in optimal wellness, improved health outcomes, lowered health risk, and decreased health care costs.

Key outputs
Areas of responsibility may include but are not limited to:

• Build a strong relationship between the Health Coach and Covered Persons/Members.
• Create a strong sense of purpose.
• Analyse member’s conditions, set appropriate goals for such members and create a mutually agreed upon plan focusing key principle goals such as –
• Weight and diet
• Exercise
• Mental Wellbeing
• Condition management.
• Custom (any goal a member may have that varies from the above categories)
• Provide guidance on how to create habits/sustained changes.
• Scenario-plan so that the member can adapt in the moment.
• Assess the environment in which decisions are made and look for opportunities to make healthy decisions in the path of least resistance.
• Achieve tangible metrics that demonstrates improvements on measurable short-and and medium-term outcomes.
• Contacting eligible covered persons/members and explain the benefits of joining a respective programme with the intention of enrolling covered persons onto the programme.
• Effective planning and organization of scheduled coaching interactions to optimize utilization of their time, in addition to driving adherence to their goals.
• Apply best industry practice coaching principles and techniques throughout a member’s coaching journey which includes but are not limited to behavioural change, change management, motivational interviewing, reflective listening, self-efficacy, cognitive behavioural therapy, goal setting and overcoming barriers.
• Assist members with unlocking/accessing benefits available to them across the Discovery Group Platform.
• Assist with necessary interventions and or onward referrals in the management of complex/and or multiple conditions.
• Accurately capture, record and track interactions and outcomes with members throughout their coaching journey.
• Meet set targets as per the business objectives.

Competencies

• Written communication:  Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.
• Self-Development: Is personally committed to actively work on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Action Oriented:  Enjoys working hard; is action oriented and full or energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Interpersonal Savvy:  Relates well to all kinds of people – up, down and side-ways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses if for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Learning on the fly:  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement.
• Time management:  Use his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities, gets more done in less time than others; can attend to a broader range of activities.

Qualification and Experience (essential)

• Clinical Qualification and registration with appropriate health professions body e.g. HPCSA, SANC, AHPCSA, SACSSP
• At least two years work experience in your profession
• Excellent communication skills, written and verbal.
• Proficient in MS Excel, Word, PowerPoint

Qualification and Experience (advantageous)

• Knowledge of Discovery and Vitality products, benefits, funding, and policy rules
• Coaching experience and or coaching qualification