Account Manager at Amadeus

Common Accountabilities:

• Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.​
• Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.​
• Works independently within plan dictated by manager, with some guidance on most complex situations.

Specific Accountabilities:

• Develop existing accounts for the assigned small to medium customers, based on procedures defined.
• Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.
• Identify specific requirements and expectations for existing clients.
• Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.
• Monitor business costs.

MAIN AREAS OF ACCOUNTABILITY

• Support the Amadeus company strategic goals and core messages;
• Develop and maintain an effective Account and Key Account Management Plan. (Definition of qualification criterion per customer segment and respective service levels.)
• To implement, optimise and maintain efficient account management processes.
• Using CRM database to track and log activities for key accounts and manage opportunities.
• To assess and understand customer needs and problems pro-actively and to provide efficient solutions. Solving customer problems early and avoiding problems in the first place, be proactive versus reactive.
• To develop and promote Amadeus value proposition, specifically in the solutions area through all Amadeus communication channels and on an individual level for all key accounts.
• To seek feedback from existing customers on Amadeus value proposition and relay the findings to the appropriate department.
• To source predetermined competitor activities from newly migrated clients and relay the findings to the appropriate department.
• To liaise with Solutions Department regarding communication of new and existing solutions to Amadeus Key Accounts.
• To provide an annual activity plan per key account, based on a precise need analysis
• Define and update an Agency Development Plan for all key accounts in portfolio.
• Retention of key accounts by creating loyal customers and keeping 95% of targeted key accounts;
• Building and fostering relationships, both within the customer’s and within own organization. Strong relationship skills build deep and wide trust within the customer and also with key stakeholders. The value to our business is retention and acquisition of customers.
• Initiate, follow-up and lead all stages of the sales cycle from prospecting to closure of sales deals, in order to meet or exceed the established sales targets;
• Ensure achievement of sales objectives by acquiring new clients, with the focus to identify and enhance business opportunities
• Maintain a high level of Amadeus Product and Solution knowledge for each targeted customer segment as well as of other segment-relevant information; (Trends, strategy, competitors and pricing etc.)
• Transmit client demands in order to formalise them in contracts

Knowledge & Skills Required

• Solutions oriented
• Language: Fluent both in local language and in English.
• Organised, structured and accurate
• Analytical and proactive. Capable of working independently.
• Flexible, customer, result driven, and a good team player.
• Pro-Active and friendly, “Can Do” approach to work
• Interpersonal Skills (Written and Oral)
• Organisational / Time Management Skills
• Technical IT awareness
• Change management and flexibility

Experience

• At least 3-5 years experience in Sales account management.
• Travel and industry knowledge is essential
• Good understanding of Amadeus products, services and the industry, would be at an advantage
• The role itself requires flexibility in terms of hours of work etc. and an overall positive and pro-active approach to work;
• Travel both within South Africa and overseas (Madrid, Nice etc) is required
• The role is a highly visible role externally, and the Role Holder should thus represent Amadeus in a positive, professional manner at all times