Recent Vacancies at Absa Group Limited (Absa)

Job Description

• Develop positive relationships with Programme Managers and Delivery by providing support through facilitation, tracking, and reporting on programmes, and training.
• Share lessons learned and best practices across the portfolio building relationships with
• stakeholders and brokering relationships at all levels.
• Understand the deliverables of internal and external programme customers and
• contribute to success through cooperative and collegial processes.
• Manage communication across Group.
• Assist Delivery Managers with meeting setups, liaising with senior executives and their PA’s.
• Tracking of Programme Finances on Financial Management system, against Business Case and Integrated Programme Schedule.
• Raising burn rate risks to Programme Managers and Delivery Managers.
• End to end responsibility of all programme invoice payments and invoice tracking.
• Assisting Delivery Managers with review of all key packs, Follow up on key actions across the portfolio.
• Assist in managing resource allocation, including adjustments based.
• on emerging business or technical opportunities and challenges.
• Assisting Programme Managers to ensure updating and tracking of Benefits Realisation Plans where applicable and feedback to Delivery Manager.
• Accountability: Programme Excellence Support Activities
• Act as a reference point for Delivery Office and PMO.
• Maintain processes to ensure documentation, reports and plans, are relevant, accurate and complete.
• Track and report on portfolio performance, providing a real-time, comprehensive, and prioritized view of all initiatives.
• Setup and Minute all required meeting minutes and upload on Sharepoint.
• Quality Check Sharepoint as our knowledge retention hub. 
• Accountability: Quality Assurance & Technical Support
• Check that all Gated Reviews milestones and/or deliverables have auditable, completed items
• Assist with customising SharePoint, Teams Chats other relevant electronic systems
• Assist with facilitation sessions – setting up, running, and documenting.
• Support and Quality check the programme artefacts as per the delivery framework.
• Quality check the programme/project dashboards and give feedback to Programme/Project Managers and Administrators

Education and experience required;

• Relevant B-degree or NQF level 6
• Relevant Project management certification e.g. PMP, CAPM, PRINCE 2 preferred.
• 5 years’ experience in Programme Administration
• 3 years’ experience in Project management environment
• Experience in Financial Services Industry
• Solid project financial management experience

Experience preferred;

• 1-3 years’ experience in Junior Project management role

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KEY RESPONSIBILITIES:

• Understand and stay up to date on all relevant Group Enterprise Risk Management (ERM), compliance, legislative and regulatory requirements and standards, and lead implementation of requirements across Fraud Solutions functions.
• Work collaboratively with Group Fraud to influence development of Fraud Risk policies and standards.
• Oversee the planning and implementation of various risk assurance and risk compliance reviews and audit activities in line with Fraud Solutions priorities and aligned to Absa assurance plans to ensure compliance.
• Lead the development and or implementation and governance of Fraud solutions Business Assurance, Quality Assurance and testing frameworks (process effectiveness, targeted Management Control assessments) and standards.
• Provide oversight on the delivery of Business Assurance assessments including testing operational effectiveness of critical processes and Targeted Management Control Assessments and counsel on remedial actions.
• Deliver initiatives that optimise that enhance capabilities and the performance of the function.
• Sustain business continuity by continuously assessing process adherence to standards and adherence to risk controls.
• Partner with functional heads to develop risk and control registers and dashboards to monitor risks. Maintain a detailed risk register with mitigation plans and controls for Fraud Solutions to mitigate operational risks.
• Provide management oversight and guidance on the delivery and continuous improvement of quality assurance and testing processes and reports and Targeted Management Control Assessment investigations and reports on high-risk exposure areas.
• Drive the delivery of compliance activities (e.g., compliance training, outside business affiliations).
• Oversee and serve as point of contact for Data Privacy to investigate POPIA and data related breaches and BCM for input on Disaster Recovery Plans.
• Deliver financial reconciliations (provisions and journals) and loss reporting and ensure Functional heads are informed of STP targets and actual losses to ensure fraud losses are operating within the defined Risk Appetite parameters.
• Develop and manage budgets and drive cost efficiencies to optimise both business efficiency and financial performance
• Manage internal stakeholder engagements as it relates to risk and control management and adherence. Stakeholders include but are not limited to Fraud Solutions Functional Heads and teams, Combined Assurance Forum, Operational Risk teams, Management Assurance and Internal Audit, Legal, Compliance, Data Privacy and BCM.
• Create and maintain a positive work climate and culture to energise employees, give meaning to work, and maximise employee engagement in support of creating Fraud Solutions as a Business unit of choice.
• Influence the development and enablement of Fraud Solutions culture and demonstrate and live the desired values and behaviours.
• Lead, motivate, inspire and develop teams to ensure that they have clarity of direction, are set up to succeed and enabled to deliver high performance.
• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across direct reports and the performance shape of the entire Fraud Control, Regulatory and Industry environment. Objectives include (but are not necessarily limited to) colleague satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
• Take overall responsibility to co-ordinate and provide leadership for employees in the area to achieve required performance.
• Develop a high performing team by embedding formal performance development and informal coaching.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Thought Leadership and Talent Experience

• Lead in implementation of Absa’s talent policies, standards, strategy, framework and governance.
• Embed differentiated, digitally-led, robust and consistent group-wide talent processes, systems and tools that utilise or develop best-in-class approaches and embed Absa’s desired talent culture.
• Implement a highly engaging world-class RB talent experience that positions RB as the employer of choice in all its markets; and achieves the objective of inspiring, engaging, developing and retaining the best talent for Absa.  Achieve the desired talent experience across the entire talent experience value chain. 
• Implement a robust Talent Data Analytics and Insights framework including MI reporting, insights generation and research to facilitate data-driven talent planning and decision making across the Cluster.
• Provide Talent Subject Matter Expertise and advisory to key stakeholders including leadership teams, and People and Culture function leaders and specialists.

Accountability: Organisational Talent Review

• Lead the development and execution of a high quality RB Cluster Talent Review that achieves business objectives and creates a robust internal bench of dynamic top talent.
• Drive the development and maintenance of robust succession talent pipelines for all populations prioritised by the RB Executive Committee including young talent, women, succession and business critical skill populations.   

Accountability: Promotions

• Support business to implement the Absa Promotions Standard so that promotions are in line with the Standard; Organisational Design Principles; and Diversity and Inclusion commitments.
• Communicate in a celebratory manner on a quarterly basis all the Promotions.

Accountability: Capability Building

• Lead the development of high quality talent management mindsets and capabilities in RB leaders and people managers to achieve an inspiring and empowering management culture at Absa.
• Develop a robust segmented development intervention framework that is fit for purpose that brings talent management to life for all talent and drive cadence of implementation, by all parties with tracking and testing of efficacy in addressing development gaps.
• Implement actions and interventions that will enable leaders to operate at the right Level of Accountability.
• Embed future-fit competency frameworks and learning maps to guide the development of Talent in RB.
• Maintain thriving Talent Community of Practice that establish world class talent capabilities across the RB PCF team, and a culture of best practice sharing and collaboration amongst them. 
• Build leadership team and line manager capability in owning and executing the talent management agenda as a personal and business priority.

Accountability: Stakeholder Management

• Build and maintain trusted advisor relationships with key stakeholders including RB Executive Committee members, Group Talent CoEs, BU Executive leadership teams, People Leads and RB CoEs.
• Build and maintain effective relationships with key external stakeholders including talent service providers, industry bodies and sector forums.  

Accountability: People management

• Partner with the People Leads and People Partners and manage direct reports in order to deliver the objectives of Talent Management, collaborating with RB Learning, Talent Acquisition and Reward CoEs to enable the end to end value chain of the talent agenda.

Accountability: Risk Management and Governance

• Identify and take accountability for all relevant Talent risks in line with Absa’s People Risk Management Framework and ensure that adequate controls and monitoring mechanisms are in place including for acquisition, onboarding, development, promotions and off-boarding.
• Promote and role model a culture of proactive compliance and risk management within executive and management teams, and the function as a whole.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

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Job Description

Security, Governance, Risk and Control

• Work collaboratively with Functions Tech Risk and Control officer, Project, Managed Service partners and technology teams to ensure solution design across the ERP Estate. Adheres to ABSA’s Security and GRC standards.
• Forge a collaborative partnership with managed services provider to ensure seamless conformity with SOX MSA procedures across the ERP Chapter. This encompasses guaranteeing the punctual fulfillment of attestations, proactive escalation when necessary, and diligent monitoring of control failure remediation to ensure timely risk mitigation within established timeframes
• Involvement during planning stage of all audits in the area.
• Review audit reports and factual accuracy of reports and that correct action owners were identified. Review the feasibility of agreed actions.
• Facilitate closure of audit findings.
• Ensure that Business and Managed Services Partner is educated about and understands the ERP Chapter Security and GRC processes
• Attend all ERP Chapter governance forums (Design Authority, Prioritizations, SLA and OLA reviews & CABs) and give expert input from a Security, Governance and Risk perspective.
• Be involved in project assurance reviews and ORIA's where required.
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new and evolution of existing solutions
• Provide support and advise to project teams and Managed Services Partner. Guide and direct the team’s efforts to deliver on Authorisations and Security solutions
• Participate and positively contribute to various risk and governance forums

ERP Technology initiatives

• Proactively remain at the forefront of advancements in ERP chapter technologies
• Acquire additional skills in cross-functional areas and enabling technologies to be able to support technology initiatives within ERP Chapter such as proof of concepts, new technology investigations and set up
• Leverage a solid and deep understanding of the organization strategy to identify, design and deliver relevant, scalable, testable, re-usable technology solutions
• Utilize proficiency in analytical and innovative problem solving to integrate a solution framework (construct a solution from its elements) that extends beyond mere problem analysis.
• Lead design thinking processes to successfully deliver solution blueprints and associated roadmaps
• Harness a robust engineering foundation to make informed decisions in solution architecture – this expertise encompasses, amount other aspects: domain-driven design, loosely coupled integration, judicious employment of microservices, and other contemporary software design methodologies
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organiszation and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialiszation)
• Work embedded, as part of a delivery team, to ensure the successful design and& implementation of technologies
• Ensures optimal use of Technology to maximisze benefits for customers, and ensure operation and support is optimal
• Initiates CBI (Continuous Business Improvement)
• Conducts TCO and ROI studies

Service Delivery

• Execute delivery of projects, enhancements and incident resolution through project delivery teams or a managed services partnership
• Assess vendor proposals for appropriateness and compliance with organiszation and industry standards. Review and sign-off all Vendor docs (Quotes, Specs, Manuals etc.)
• Support the implementation of service reviews and leverage review data to drive Service Improvement initiatives across the ERP Chapter
• Work embedded, as part of a delivery team, to ensure the successful design and implementation of solution blueprints from a Security and GRC perspective
• Review and provide quality assurance on Managed Service or Project delivered solutions.
• Proactively involve / engage Managed Service partners and technology teams in solution decision making, applying an enterprise-wide lens to solution development
• Support Business Unit objectives through collaboration and ongoing engagements and feedback between Tech, Managed Service Partnership and Business

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set and cascade solution direction across technology delivery teams
• Build and evolve the architectural capability of Delivery teams across the business – through active coaching and information / knowledge sharing
• Build strong relationships and alignment with Absa’s risk and security teams

Skills and Experience

• Minimum 3 years' experience in a similar role
• Previous experience with Technology riks
• Relevant certification eg. CRIC, CISM etc.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Product & Service Direction Setting, Solution Design & Performance Management

• Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
• Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
• Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
• Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
• Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)

DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)

• Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
• Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
• Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
• Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
• Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
• Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
• Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
• Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
• Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.

Delivery Management (where there is a specific product / service you manage)

• With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
• Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
• Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
• Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment

People

• Set & Cascade Product & Service direction across squads
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks
• Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

Skills & Experience

• 4+ years' experience managing a team
• Understanding of Cobol and Mainframe required

Education

• Bachelor's Degree: Information Technology

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Job Description

Accountability: Service Delivery Management

• Leverage deep technical expertise and cross domain knowledge to accurately map IT services for assigned technology product & service areas This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks & costs across the IT infrastructure environment (internally & externally provided).
• Work with a range of stakeholders to define service parameters and standards
• Collaborate with technical teams to effectively document & store service maps & associated service parameters including all architecture & infrastructure models, service standards and parameters, capacity & capability requirements etc.
• Continuously revise & update service catalogues & parameters to reflect ‘current state’ of the area aligned to change & release planning processes for the business area
• Leverage deep technical (technology & ITSM) knowledge & expertise & proactively assess the overall service health of the area (regularly)
• Leverage these regular health assessments to proactively identify & prevent service availability, stability & overall performance risk for assigned products and services
• Facilitate start of day health checks with relevant technical teams including chairing of daily production meetings
• Conduct ongoing service reviews against defined standards and parameters
• Continuously monitor service performance and identify risk (ahead of major events & incidents)
• Consolidate health assessment & specific service review information & translate this into impactful & relevant business insights to guide continuous improvements in technical product and service development (run & change) and associated changes & releases
• Drive service improvement & SLA achievement across the business area (influence stakeholders for optimal service delivery)
• Drive service resilience objectives across the business area & show significant improvements in resilience through effective capability & awareness building within and across technology product & service teams
• Assume one stop shop accountability for the accuracy of all Service Information Management Systems (e.g. Stability and Resilience, etc.)
• Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)Work with agile & waterfall teams to assess capacity & capability requirements to deliver optimal service performance & ensure any gaps identified are closed
• Leverage deep technical expertise & cross domain knowledge to contribute to the development of Group ITSM standards and processes
• Leverage deep technical expertise and cross domain knowledge to positively contribute to the definition of SLA’s for the assigned business area

Accountability: Change & Release (Operational Readiness)

• Work collaboratively with operational readiness and technology teams to define / predict potential change & release impact across the business (own services & dependent / interdependent services)
• Coordinate the development of consolidated change & release plans for defined area (no surprises!!)
• Work collaboratively with and embedded as part of agile teams & waterfall project teams to effectively plan changes & releases (all resourcing, timing / scheduling etc., performance metrics & parameters etc.)
• Define service parameters and changes aligned to changes & releases planned and communicate these across dependent / interdependent groups of users

Accountability: Incident Management

• Cascade & embed all incident management processes & practices in the assigned business area
• Work embedded across squads to lead incident & event management resolution
• Ensure all events are appropriately recorded and managed to conclusion (aligned to Group Incident / Event Management Standards and practices)
• Leverage event management insights & translate lessons learnt across all relevant stakeholder groups (no repeat incidents!!)
• Ensure the accuracy of event management data & event status on the CMDB & ensure event management data is relevant, usable & beneficial to the organisation (speak the language of the business)
• Work collaboratively with the Group Resilience teams to positively contribute to the continuous improvement of event management processes and practices
• Promote incident prevention & repeat incident prevention through proactive service reviews, relevant business insights and capability building routines & processes
• Achieve all incident / event management targets and standards (e.g. quality of resolution, time to resolution, cost impact, customer impact etc.)

Accountability: Finance, Risk & Governance

• Understand the service cost relationship and drive continuous service delivery improvement for maximum customer & business impact
• Ensure business area alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR, all end to end Service Management Activity – SLA, OLA, DR, MIM, etc.)
• Ensure business area compliance to all regulatory requirements
• Execute all risk related activity e.g. audits, compliance & ensure audit compliance & corrective post audit action & resolution across teams & hold one stop shop accountability for all unresolved risk (including prevention)
• Lead reporting & remediation on all non-compliant activity across the a technical product / service area – on time & quality & in alignment with Group & Regulatory standards
• Ensure business alignment to relevant industry standards e.g. ITIL
• Maintain effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices

Accountability: People

• Coach & mentor technology & service management teams on various areas of expertise (technical landscape / service management)
• Conduct peer reviews, & problem solving within and across the broader team as required
• Provide technical subject matter expertise and support in the attraction and recruitment of Service Management resources
• Participate as a subject matter expert in the development & development planning of the broader Service Delivery team as required
• Support the people change teams & or Group Service Engineering teams in the design of adoption processes, training material etc.
• Support Group Wide capability building processes

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

Accountability: Service Delivery Management

• Leverage deep technical expertise and cross domain knowledge to accurately map IT services for assigned technology product & service areas This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks & costs across the IT infrastructure environment (internally & externally provided).
• Work with a range of stakeholders to define service parameters and standards
• Collaborate with technical teams to effectively document & store service maps & associated service parameters including all architecture & infrastructure models, service standards and parameters, capacity & capability requirements etc.
• Continuously revise & update service catalogues & parameters to reflect ‘current state’ of the area aligned to change & release planning processes for the business area
• Leverage deep technical (technology & ITSM) knowledge & expertise & proactively assess the overall service health of the area (regularly)
• Leverage these regular health assessments to proactively identify & prevent service availability, stability & overall performance risk for assigned products and services
• Facilitate start of day health checks with relevant technical teams including chairing of daily production meetings
• Conduct ongoing service reviews against defined standards and parameters
• Continuously monitor service performance and identify risk (ahead of major events & incidents)
• Consolidate health assessment & specific service review information & translate this into impactful & relevant business insights to guide continuous improvements in technical product and service development (run & change) and associated changes & releases
• Drive service improvement & SLA achievement across the business area (influence stakeholders for optimal service delivery)
• Drive service resilience objectives across the business area & show significant improvements in resilience through effective capability & awareness building within and across technology product & service teams
• Assume one stop shop accountability for the accuracy of all Service Information Management Systems (e.g. Stability and Resilience, etc.)
• Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)Work with agile & waterfall teams to assess capacity & capability requirements to deliver optimal service performance & ensure any gaps identified are closed
• Leverage deep technical expertise & cross domain knowledge to contribute to the development of Group ITSM standards and processes
• Leverage deep technical expertise and cross domain knowledge to positively contribute to the definition of SLA’s for the assigned business area

Accountability: Change & Release (Operational Readiness)

• Work collaboratively with operational readiness and technology teams to define / predict potential change & release impact across the business (own services & dependent / interdependent services)
• Coordinate the development of consolidated change & release plans for defined area (no surprises!!)
• Work collaboratively with and embedded as part of agile teams & waterfall project teams to effectively plan changes & releases (all resourcing, timing / scheduling etc., performance metrics & parameters etc.)
• Define service parameters and changes aligned to changes & releases planned and communicate these across dependent / interdependent groups of users

Accountability: Incident Management

• Cascade & embed all incident management processes & practices in the assigned business area
• Work embedded across squads to lead incident & event management resolution
• Ensure all events are appropriately recorded and managed to conclusion (aligned to Group Incident / Event Management Standards and practices)
• Leverage event management insights & translate lessons learnt across all relevant stakeholder groups (no repeat incidents!!)
• Ensure the accuracy of event management data & event status on the CMDB & ensure event management data is relevant, usable & beneficial to the organisation (speak the language of the business)
• Work collaboratively with the Group Resilience teams to positively contribute to the continuous improvement of event management processes and practices
• Promote incident prevention & repeat incident prevention through proactive service reviews, relevant business insights and capability building routines & processes
• Achieve all incident / event management targets and standards (e.g. quality of resolution, time to resolution, cost impact, customer impact etc.)

Accountability: Finance, Risk & Governance

• Understand the service cost relationship and drive continuous service delivery improvement for maximum customer & business impact
• Ensure business area alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR, all end to end Service Management Activity – SLA, OLA, DR, MIM, etc.)
• Ensure business area compliance to all regulatory requirements
• Execute all risk related activity e.g. audits, compliance & ensure audit compliance & corrective post audit action & resolution across teams & hold one stop shop accountability for all unresolved risk (including prevention)
• Lead reporting & remediation on all non-compliant activity across the a technical product / service area – on time & quality & in alignment with Group & Regulatory standards
• Ensure business alignment to relevant industry standards e.g. ITIL
• Maintain effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices

Accountability: People

• Coach & mentor technology & service management teams on various areas of expertise (technical landscape / service management)
• Conduct peer reviews, & problem solving within and across the broader team as required
• Provide technical subject matter expertise and support in the attraction and recruitment of Service Management resources
• Participate as a subject matter expert in the development & development planning of the broader Service Delivery team as required
• Support the people change teams & or Group Service Engineering teams in the design of adoption processes, training material etc.
• Support Group Wide capability building processes

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy
• Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. 

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
•  Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) 
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. 
• Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Operational Risk Framework and Policy Oversight & ownership (at BU level)

• Providing clear direction to the RB business units on the Operational and Resilience Risk role, strategic plan and key focus areas.
• Provide relevant coaching, guidance and training to the businesses on the implementation and maintenance of the Operational and Resilience Risk framework components (including but not limited to, Risk and Control Self-Assessment, Risk indicators, Events, Strategic Risk Assessments, and Key Risk Scenarios). 
• Assess the level of compliance of business for the relevant risk frameworks and policies.
• Keep up to date and remain relevant with the Operational and Resilience Risk framework, policies, standards, procedures and relevant legislation/regulations.
• Drive an appropriate analytics capability across all framework elements, i.e., risk events and issue management, to enable proactive analysis and insights of the risk profile, to adequately evaluate, respond and monitor.
• Manage Scenario analysis and capital processes for RB in conjunction with Group ORR.
• Act as the specialist in RB business for all elements of the Operational and Resilience Risk framework, including the ownership of related initiatives and support.
• Ensure that RB Risk Management systems and tools are used, and that data is accurate, of good quality and current.

Accountability: Strategy Development & Formulation

• Provide input into the 2nd line strategy for managing operational risk across RB
• Second line monitoring, checking and challenging first line in the setting and execution of the Operational Risk strategy, leveraging off 1st line Governance and Control resources in each business area for execution, where applicable.
• Provide thought leadership and drive consistency in the second line approach to Operational risk across RB.
• Ensure that each business areas has measures in place to monitor and manage all of the ORRMF sub risk type profiles.
• Drive the development and implementation of standards, where applicable.
• Risk appetite setting, in conjunction with Group counterparts and drive the cascade into RB. Monitoring adherence against Risk appetite statements (RAS) and/or tolerance levels, with the use of appropriate key risk indicators
• Drive the embedment of the Group ORRMF, promoting the integration of operational risk considerations, into all risk reward decisions and general business management.
• Actively play a senior role in the Management Committees of the product/service area assigned to, as well as in the Operational risk 2nd line Manco.

Accountability: Operational and Resilience Risk Management Oversight Planning

• Assess, challenge and monitor the current and forward-looking exposure (financial and non-financial) to Operational Risk (i.e., considering all framework elements, strategic planning, business expansions/ contractions and other major change programmes, including new product approval).
• Act in an advisory capacity to support the scoping and definition of related Operational and Resilience Risk deliverables and plans, ensuring that these are aligned to the Group Operational and Resilience Risk calendar.
• Drafting of Cluster specific standards and influence and collaboration across the entire value chain, from conception to implementation of these standards.
• Assist in ensuring Business readiness for assurance reviews and deep dives and play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately

Accountability: Operational and Resilience Risk Evaluation

• Assess the relevance and performance of the Operational and Resilience Risk indicators and thresholds.
• Review the key risk assessments related to the RB business units for completeness, with appropriate challenge.
• Check and challenge the end-to-end Operational Risk profile of the RB business units, including emerging risks, to ensure ‘no surprises’.
• Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / new product approval.
• Partner with the first line of defence to provide guidance on issue/action documentation, tracking, escalation and remediation.
• Coordination of the 2nd line of defence approach and responsibilities pertaining to end-to-end fraud risk management across RB, working with the Group ORR and Fraud Strategy teams (1st line of defence).
• Perform conformance reviews on agreed aspects of the framework.
• Oversee deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking/escalation of findings.
• Review major remediation plans for adequacy, completeness and progress
• Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system.
• Leverage internal central engagement channels/resources, as appropriate.
• Oversee the effective oversight and management of all sub risk types within the ORRMF.
• Assess the key risk framework for appropriateness.
• Assess the relevance and performance of key risk indicators and thresholds.
• Review and challenge the overall key risk assessments.
• Provide input to the Group Policy and Standards; and Contribute to the Operational Risk Committees and forums

Accountability: Operational Risk Governance and Reporting 

• Validate data and information in relevant reports provided by first line of defence, as appropriate.
• Provide independent challenge on, and insight, interpretation and analytics from relevant reports to senior management.
• Ensure appropriate reporting and escalation at the various BU Governance Forums.
• Prepare appropriate current and forecast Operational and Resilience Risk profile reporting for the RB business units as agreed.
• Review and Challenge first line of defense reporting on the risk profile.
• Compile and/or review reporting to senior forums and Regulators on behalf of RB, where required. Ensure delivery of internal and external reporting in line with the Cluster and Group requirements, including compliance to BCBS239.
• Represent RB in reporting forums across the Bank and with external parties such as assurance providers and Regulators.
• Check and challenge Operational Risk governance followed by first line of defense.
• Check and challenge governance where 3rd Party vendors offer services to RB.
• Own and manage second line governance, where applicable.
• Utilisation of various external tools and industry bodies, to foster and bolster the emerging risk capability across the non-financial risk types. Emerging risk and threat monitoring via horizon scanning including active participation in ORX (Operational Riskdata eXchange association) workstreams and utilisation of data insights from external sources and coordinating efforts for non-financial risk within RB, in conjunction with Group ORR.
• Create and maintain a central communication portal for RB Risk and ensure knowledge content is fully current.

Accountability: People and Organisation

• Direct resources in the most effective and efficient manner to execute the RB ORR strategy, including, but not limited to:
• Support the designed and embedded operating model for the RB Operational Risk Enablement, Governance and Reporting team, in the execution of the ORRMF mandate. 
• Enabling delivery of a supporting Risk Culture to deliver performance consistent with the Group’s Purpose and Values.
• Defining personal scorecard objectives and measures for employees that align to the Function’s Plan and Absa Balanced Scorecards.
• Directing performance objectives and remuneration structures for the team designed to achieve a balance between risk, individual reward, and the long-term objectives of the Group.
• Input to, coordination and support of the performance management process of employees.
• Participation in the talent development and succession plans.

Education and Experience (Required)

• B Degree in Commerce, Risk Management or other risk focused subject matter.
• Post Graduate Qualification in Risk Management (advantageous)
• Relevant Subject matter certifications and/ or professional body membership advantageous.
• Minimum 5 yrs. Operational Risk Management experience.
• Retail or Business Banking or equivalent experience essential.
• Change management experience essential, especially new and amended product and service approval governance processes.
• Exposure to Operational Risk Governance and Operational Risk and Control Committees.
• Experience with Risk Framework elements especially Operational Risk management.
• Experience in dealing with multiple senior stakeholders.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)