Jobs at NTT Ltd.

Working at NTT

• The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

Key Roles and Responsibilities:

• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Engage with stakeholders to deliver projects from original concept through final implementation
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manage the delivery of the project/programme, including rigorous scope control and change management
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues
• Ensuring clear and concise communications to all stakeholders
• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Coordinate activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent client-centricity skills and ability to work at client sites
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills and ability to work in high-pressure environments
• Ability to manage urgent and complex tasks simultaneously
• Good business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Good influencing ability whilst taking a collaborative approach
• Decisive with good attention to detail ability
• Ability to promote project services to both internal stakeholders and external clients
• Competent in project change management

Academic Qualifications and Certifications:

• Project Management degree or equivalent with a moderate level of related experience
• Relevant project management certifications preferably PMP
• ITIL certification is preferable

Required Experience:

• Demonstrated moderate level project management experience preferably in a multinational professional services environment
• Proven client engagement experience
• Demonstrated understanding of the project life cycle
• Demonstrated competency in project change management
• Proven experience managing expectations when balancing alternatives against business and financial constraints

go to method of application »

Working at NTT

• Service Delivery Managers are primarily responsible for managing one or more Service Delivery Specialists. They ensure continuity in service and may also act as an advocate for the client within NTT Ltd.
• They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.
• They may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
• This is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client-facing activities in service activation of Uptime Support Services, supporting and coordinating with GDC in service activation to ensure successful completion. It is the responsibility of the Service Delivery Specialist to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.

Key Roles and Responsibilities:

• Lead and coach a team of one or more Service Delivery Specialists
• Provide support and guidance to the team
• Provide subject matter expertise to the team
• Collaborate with internal leadership/stakeholders to set the strategy and direction for the team of Service Delivery Specialists
• Fulfill key role and responsibilities of that of a Service Delivery Specialist – depending on regional and/or country requirements
• Monitor client satisfaction and identify service improvement plans to address with the immediate service delivery team
• Establish relationships with the relevant teams within NTT Ltd whom the Service Delivery Specialists interact with on a daily basis
• Ensure team of Service Delivery Specialists has the required tools and resources to successfully service the client needs and requirements
• Manage and coordinate the service delivery budget, compile reports and service delivery metrics
• Observe the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies, and policies

Knowledge, Skills, and Attributes:

• Strategic abilities and ability to coach and lead a team
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent relationship-building skills
• Excellent ability in managing coordinated delivery of service
• Excellent written and verbal communication skills
• Good at solving problems and can use initiative to drive innovation
• Ability to work well in a pressurized environment
• Assertive in approach and displays excellent persuasion and influence abilities
• Highly analytical with proven negotiation skills
• Passionate, strong initiative, self-driven with a commitment to succeed

Academic Qualifications and Certifications:

• Typically requires a Bachelor’s or equivalent degree
• ITIL certification (preferable)

Required Experience:

• Demonstrated years of experience required in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
• Demonstrated years of experience managing and leading a service delivery team and/or related function