Open Vacancies at TTEC

What You’ll be Doing?
The Site Manager of Real Estate and Facilities, manages a safe, attractive and functional physical environment for all employees. In support of the department’s vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while working to reduce TTEC’s financial exposure The Site Manager of Real Estate and Facilities will be reporting directly to the Regional EMEA Director of Real Estate and Facilities.

During a Typical Day, You’ll

• Develop guidelines for space management and conducts overall space planning, including furniture moves, reconfiguration and ongoing process
• improvement. Conducts ongoing needs assessment by soliciting divisional headcount information and growth information to determine space needs for future planning. 
• Proactively manage complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison. 
• Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business. 
• Effectively lead and manage Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians,
• Service Coordinators, Facilities Systems, Specialists, Security Managers, Directory Assistance/Reception Supervisors, Receptionists, and contracted mailroom operation. 
• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS). 
• Establish and manage Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate. 

What You Bring to the Role

• Manage facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide
• Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner. 
• Maintain and oversee facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date. 
• Maintain the database of the facilities fixed assets and it’s ranking. 
• Assist with Environmental questions / issues. 
• Acts as Emergency Manager during emergencies like calamities, fire, etc. 

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What You’ll be Doing
Looking to build and prosper an exciting workplace for employees? Passionate to bring a creative engagement strategy to life? You'll partner with senior leadership to create an amazing employee experience as you manage all communication and engagement strategies through reviewing people processes and identifying risks for our call centers. You'll oversee the onboarding program for new employees and create engaging events for current employees by implementing your engagement plans. Along the way, you'll deliver training to multiple levels of management, identify areas to improve processes, make suggestions, and manage incentive budgets while participating in weekly meetings to review reporting, proposals and presentations.

You’ll contribute to the success of the team and business as you bring your creative passion to build a successful engagement strategy, working to encourage employee retention and excitement.

During a Typical Day, You’ll

•  Review survey feedback to create plans for employee engagement and communication strategies, providing internal and external partners with updates
•  Oversee the operations and engagement of the onboarding program
•  Be the forefront of process and policy changes as you ensure they are understood and championed by our employees
•  Encourage engagement from the teams in your work environment as you further help support the social media team by sharing content and creating submissions for external awards
•  Maintain good working and trusting relationships with all employee's and support teams

What You Bring to the Role

•  Bachelor's degree in communications or equivalent experience in communications
•  Comfortable reviewing reports to identify areas to support
•  Express engaging verbal and written communications as you'll create multiple types of internal and external campaigns for multiple levels of employees
•  Understand the financial impact of decisions and suggested plans
•  Accuracy-driven and Passionate to keep organized in your work
•  Experience with people management and comfortable leading with influence