Open Vacancies at Pepkor Payments & Lending

Description

The role of the People Support Practitioner involves actively contributing to the achievement of strategic priorities and the implementation of people-centric solutions within the People Support (PS) framework. The ideal candidate should possess substantial hands-on expertise in various PS disciplines, including but not limited to Industrial Relations (IR), Employee Wellness, Employee Engagement Initiatives, Performance Management, Compliance, Organizational Development, Talent Acquisition, Reward & Recognition, and Management Reporting. 

Key Responsibilities 

Recruitment and Selection

• Manage and facilitate the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate assessments.
• Preparation of job specifications and job profiles in consultation with line management.
• Administration of appointment process, including offer letters and employment contracts.
• Create and maintain a database of potential candidates and skills for future vacancies.

Onboarding of new employees

• Coordinate and facilitate the on-boarding process for new employees.
• Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
• Support and monitor probation review process for new starters.

Compliance & Reporting

• Prepare and present bi-monthly PS reports.
• Capturing and maintaining of all relevant employee information on Sage 300 People.
• Reviews, updates and maintains company policies and ensures it is aligned to latest legislation updates.
• Assist with conducting audit checks relating to employees’ files and policies.
• Assist the People Support Manager with Employment Equity committee meetings and reporting.

Employee Relations (IR)

• Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
• Plans, coordinates, and attends disciplinary hearings.
• Prepares all disciplinary documents and warning forms.
• Monitoring of ESS (leave) application to ensure that the Leave policy is adhered to.
• Manage absenteeism in conjunction with line management and recommend remedial action.
• Provide guidance and advice for managing grievances.

PS Service Delivery

• Coaching and mentoring of line management and employees on PS matters.
• Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
• Administration of all employee information and records.
• Providing necessary information to all employees on benefits.
• Compile and conduct of PS training and education presentations in line with PS best practice.
• Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.

Performance and Organizational Management

• Manage performance improvement process in accordance with PPL Policy and Procedures
• Identification and analysis of training and development needs throughout the Performance Improvement process.
• Coach and advise managers and employees within area on performance improvement processes and practices.
• Identifies and supports management to drive high team performance through effective people enabling solutions.
• Assist with ad hoc PS engagement projects i.e. employee engagement surveys.

Employee Engagement & Wellness

• Assist with developing and implementing employee engagement and well initiatives.
• Implement and monitor all social committee events/ internal branding projects.
• Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
• Communicates all EWP & EAP matters and manage relationships with service providers.
• Provide support, guidance, and assistance to all employees on the EWP & EAP.
• Manage the Onsite Clinic.

Reward & Recognition

• Assist the PS Manager in enhancing rewards and recognition incentives for employees to further promote the culture of recognition in the business.
• Responsible for managing PPL’s Reward and Recognition programme (Rewarded).

Requirements

Functional Competencies

• Strong Communication Skills and ability to build relationships
• Excellent Planning and organising skills
• Results driven
• Writing and reporting
• Quality and detail orientation

Qualifications and Experience

• Degree in Human Resource Management/ Industrial and Organisational Psychology 
• At least 5 years' experience in a PS Generalist role.
• Efficient in MS Word, Excel, Outlook, PowerPoint.
• Efficient in Sage 300 People.
• Strong recruitment experience, especially IT related roles
• Strong technical expertise is required to effectively perform this role.
• Must have solid IR understanding and experience.
• Exposure to planning and executing of employee wellness and engagement initiative's.

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Description
You will be in charge of gathering the company's business requirements within Collections, assessing the impact of those changes, capturing, analysing and documenting requirements. You will also be supporting the communication and delivery of those requirements to help the development and operational teams to better meet the demands of the company.

Requirements
Key Performance Areas:

Business Analysis Planning and Monitoring

• Identify the appropriate stakeholders
• Determine the activities required to successfully complete the business analysis
• Track and communicate the progress of work items throughout the SDLC
• Accurately estimate the required business analysis of work items
• For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)

Requirements Elicitation, Management and Collaboration

• Investigate, evaluate, design, and propose solutions to address business requirements
• Validate that the stated requirements match the stakeholders’ expectations
• Work with project stakeholders to identify, model, and then document their requirements and business domain details
• Structure the requirements in the agreed format so that it is understandable by all stakeholders
• Ensure the timely analysis and documentation of business requirements for the delivery team
• Strong interpersonal and communication skills to help the team work together and to provide a good service
• Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
• Facilitate meetings, prepare and run with presentations, resolve conflict and negotiate and influence others.
• Facilitate workshops with stakeholders to capture several independent sources of information relating to the project and gaining consensus where possible
• Capture areas of opposing opinion

Requirements Analysis

• Ensure that requirements are prioritized
• Use a combination of text, matrices, diagrams, and formal models to conceptualize the requirements
• Define Assumptions, Constraints and Risks
• Ensure that requirements specifications meet the necessary standard of quality
• Validate that all requirements support the Capfin’s business architecture

Solution Assessment and Validation

• Ensure that the proposed solution meet the stakeholders’ requirements
• Assist the testing team to ensure the solution is validated against the business requirements
• Assess whether the organisation is ready to make effective use of the solution

Enterprise Analysis

• Identify new capabilities required to meet the business need
• Define which new capabilities a project iteration will deliver

Life Cycle Management

• Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
• Ensure that the requirement specifications meet the necessary standard of quality
• Act as interface with business and the delivery team during the SDLC
• Understand and describe the basic function of the business’s core system
• Investigate production issues and propose solutions
• Perform data analysis tasks to find issues and opportunities for enhancements

Qualifications and Experience:

• 3-year tertiary qualification in relevant technical/financial/analytical related field of study
• Diploma in Business Analysis from FTI or equivalent
• 6 Years + experience in a similar role within a formal business analysis environment
• Experience within the Financial Services industry
• Experience with Contact Centre Environment
• Debt collection experience

Functional Competencies: 

• Solid business knowledge of the Finance Industry
• Good understanding of business analysis concepts, tools, and methodologies
• Ability to facilitate, research, model and define requirements
• Experience working in a scrum development process
• Quick problem solver with an eye for detail and accuracy
• Ability to work independently as well as in a team
• Experience in using SQL to query databases and complete test cases 
• Strong interpersonal and communication skills to help the team work together and to provide a good service

Behavioural Competencies:

• Information gathering and problem analysis
• Applying Professional / Specialist / Technical Expertise
• Creating and Innovating
• Quality and Detail orientation
• Developing Self
• Detail Orientated
• Pro-active and showing ownership for work