Open Roles at BCX

Core Description

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
• Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
• Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.

Core Functional Skills & Capabilities

• Hardware/Software Installation and management
• Customer Orientation
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

Experience

• 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

• A+
• N+
• Certification in ITIL Service Management and Service Delivery modules
• ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
• HP, Dell, Lenovo, Mustek products will be advantageous

Level of Engagement & Span of Control

• Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required
• Willing to travel
• Willingness to assist Ad hoc
• Willingness to be on standby
• Working Shifts

Workplace / Physical Requirements

• Billable
• Full-time Client Based Position

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Core Description

The Ops Specialist: IAM Security Engineer role is responsible for ensuring that procured or developed IAM systems are implemented properly and function as intended. 

This role work within the Cyber Security Operations team to provide, remove, modify, and review user access to information systems including, but not limited to the confirmation of roles and to ensure that actions are correctly aligned based on user function, business need, and policies for least privilege access

Key Deliverables / Primary Functions

• Identify and develop role-based security access to match job requirements and adhere to the least privilege principle. 
• Create and disable user accounts, as requested, provided appropriate approvals. 
• Ensure access rights are updated in a timely manner as needs change due to events; including, but not limited to, termination, role changes, new systems, and regulatory requirements. 
• Update and close tasks associated with access management requests and meet service level targets. 
• Perform access reviews to ensure access to resources matches job function. 
• Develop and document user administration and audit practices. 
• Work with application and data owners and business unit leaders to establish and maintain consistent access review activities. 
• Manage PAM functions in terms of compliance. 
• Ensure compliance with related industry regulations and respond to information security audits. 
• Preserve all records that indicate changes made to access control lists to facilitate audits and other investigations. 
• Suggest improvements to user access request workflows. 
• Assist with audit preparations and help develop responses and action items for an associated finding. 
• Provide user access administration training. 
• Assist and support information security, system administration, and project teams with the integration of programs that intersect with user administration. 
• Participate in the design and implementation of centralized user access control administration to internal software applications. 
• Preserve all records that indicate changes made to access control lists to facilitate audits and other investigations

Core Functional Skills & Knowledge

• Service Level Agreement (SLA) Management
• Microsoft Office
• Cybersecurity Governance & Framework
• Cybersecurity Tools & Solutions

Core Behavioural Competencies

• Job Match
• Culture Match
• Analysing
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Following instructions & procedures

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Experience

• 3 years’ experience orking in an IT security support role with an emphasis on security/access. Demonstrated understanding of network and desktop technology methods that provide innovative solutions to customers.
• Strong customer focus with a successful track record of delivery and operational performance improvements across an organization. 

OR

• Grade 12 & 5 years’ experience working in an IT security support role with an emphasis on security/access

Certifications

• Cyberarc, BeyondTrust or Sailpoint certified technical specialist
• Valid installation & support certifications in 2 or more OEM's, Dell/HPE/Oracle/Huawei/IBM/Lenovo

Level of Engagement & Span of Control

• Span of Control         : 0
• Level of Engagement : Interact with similar levels, clients and with various stakeholders within BCX

Special Requirements / Employment Condition

• Required to travel locally
• Required to be available 24/7
• Ability to cope under pressure

go to method of application »

Core Description

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
• Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
• Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.

Core Functional Skills & Capabilities

• Hardware/Software Installation and management
• Customer Orientation
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

Experience

• 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

• A+
• N+
• Certification in ITIL Service Management and Service Delivery modules
• ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
• HP, Dell, Lenovo, Mustek products will be advantageous

Level of Engagement & Span of Control

• Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required
• Willing to travel
• Willingness to assist Ad hoc
• Willingness to be on standby
• Working Shifts

Workplace / Physical Requirements

• Billable
• Full-time Client Based Position