Open Jobs at Mustek Limited

Job Purpose:

• The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.

Responsibilities:

• Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on system immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.
• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.
• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience as a technician
• Driver’s license (Preferred)

Skills and Knowledge:

• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Driver competency
• Efficient trip management

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Job Purpose:

• Sales Specialist plays a pivotal role in achieving our business goals by focusing on recruitment, enablement, activation, sales, and marketing strategies. To drive growth and build strong partner relationships.

Responsibilities:
Recruitment:

• Segment resellers and compile a target recruit list.
• Identify MNA Top Device Sellers.
• Communicate effectively with mapped partners.
• Execute marketing content for High-Potential Leads (HPL) and Top Device Sellers.

Enablement:

• Deliver trainings to HPL & Device Sellers.
• Register HPL, Tier1, Device Sellers in Expert Zone.
• Drive M365/Office campaigns for Focus Resellers.
• Collaborate with marketing to deliver events.

Activation:

• Create offers using OSIS Attach program.
• Establish a Reseller Loyalty Program.
• Develop messaging and value propositions for dormant partners.
• Execute cross-sell campaigns with device resellers.

Marketing Support:

• Ensure partner marketing assets are in place & utilized effectively.
• Train partners on AI pitch & content usage.
• Support MNA device resellers in campaign execution.

Qualification and Experience:

• 3 years+ proven experience in sales or product within the tech industry is preferred.
• Ability to execute strategic plans aligned with company KPIs.
• Knowledge of Windows and M365/Office products.

Skills and Knowledge:
Communication Skills:

• Demonstrates strong communication and presentation skills, both written and verbal to effectively engage with clients and internal teams.
• Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner.
• Ability to communicate with managers, directors, VPs, CxOs.

Project Management and Multitasking:

• Manages complex projects efficiently.
• Excels at multitasking and handling multiple responsibilities simultaneously.

Organizational Skills:

• Exhibits excellent organizational skills to streamline processes and meet objectives, with emphasis on priorities and goal setting.
• Good listening and problem-solving skills.
• Time management skills.

Fluent in software terminology:

• Ability to talk about software products and propose correct licensing.
• Ability to craft a convincing sales pitch.

Software Proficiency:

• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Ability to prepare PPT for customer entablements.
• Familiar with CRM software (e.g. Salesforce).