General Technician (East London) at Mustek Limited

Job Purpose:

• The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.

Responsibilities:

• Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on system immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.
• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.
• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience as a technician
• Driver’s license (Preferred)

Skills and Knowledge:

• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Driver competency
• Efficient trip management