Fresh Vacancies at Accor Hotel

Job Description

• Having knowledge of entire Reservation Procedure according to brand standards.
• Responsible for Hotel Reservations.
• Handling of correspondences via e-mail, telephone, and external platforms.
• Maintain an accurate and structured filing system for all emails.
• Maintain an accurate and structured filing system for all printed reservations and correspondence.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for attending staff training.
• Responsible for implementation of company policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department in regards to occupancy and Rates Reservation's Analysis.
• Identify Top Producing Accounts and ensures proper recognition in conjunction with the Sales Department.
• Responsible for various Production reports and supply to each department concerned.
• Ensure that correct Telephone Manner and general performance is adhered too.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay, Suites and special group request.
• Co-ordinating and running of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention of the General Manager when the hotel availability status has changed and prepare for necessary action.
• Ensure that you follow the work schedule as set out by your direct supervisor/manager.
• Responsible for maintaining a neat and orderly workspace at all times.
• Other duties as assigned

Qualifications

• Grade:12
• A Qualification in Hospitality Management will be of an advantage. 

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Specific Responsibilities

• Review and audit all revenue transactions, including room sales, food and beverage sales, and other miscellaneous revenue.
• Reconcile accounts receivable, accounts payable, and other financial accounts.
• Investigate any discrepancies and take corrective action as needed.
• Identify and implement ways to improve the hotel's revenue controls.
• Prepare and submit reports to the Director of Finance and other hotel management on the results of the income audit.
• Stay up-to-date on the latest auditing trends and best practices.
• Receive, process, distribute and follow-up on payment of invoices for guests, vendors, and other customers.
• Posting of Payments received, including reconciling of daily credit cards.
• Receive, process, verify, and reconcile invoices to complete Accounts Payable.
• Place orders and track deliveries.
• Receive goods and supplies delivered to the hotel.
• Complete administration linking Purchasing and Receiving to Accounts Payable.
• Talent and Culture Responsibilities

Assist the (Department) Management Team in the following:

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Effectively use the guest feedback to improve product and service delivery
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties, and ensure a concise hand over.

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
• As part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.

Qualifications

• To apply for the role of Finance Admin, you will possess the following skills, experiences and qualifications:
• Good Microsoft Office ability, particularly Microsoft Excel and Word.
• The ability to think creatively as well as be a team player.
• Good attention to detail.
• Good communication.
• Wanting to progress within the business.
• Grade:12

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The main responsibilities are:

• Contributes to a significant gain in results.
• Ensures consistency between the hotel's pricing policy and budget.
• Implements operations, procedures and best practices in revenue management.
• Identifies new revenue opportunities.
• Carry out competitive benchmarking studies and monitor market trends.
• Provide a dynamic forecast of expected results, variations and budget comparisons.
• Preparing the annual revenue budget and monthly forecasts
• Training the Reservations, Front Office and Sales teams (upsell).

The main activities of the role are:

• Build and maintain strong working relationships with staff levels and stakeholders
• Ensure hotel staff are fully competent in the use of all systems
• Liaise with the sales and reservations departments as a team
• Oversee and audit the standards and operations of the reservations department.
• Advises operatives on drawing up the hotel's marketing plan and budget.
• Communicates and informs the hotel manager on an ongoing basis about the results of the respective activity.
• Ensures the confidentiality of all documents and information at their disposal and within the organisational and administrative management of their role.

Qualifications

• Analytical spirit and commercial mindset
• Strong sense of need to fulfil targets and succeed
• Solid ability and knowledge to develop standards for operations and strategic processes
• Good analytical and numerical skills for rapid data processing
• Good listening skills and ability to anticipate business needs
• Able to develop relationships with third parties and hotel teams
• Ability to read the situation, understand environments and respond appropriately
• Able to prioritise between revenue-generating actions and time-consuming tasks with a low impact on income
• Well-developed interpersonal, adaptive influence and supervisory management skills
• High level of motivation, determination and commitment
• Proficiency in Portuguese and English
• Possible experience with the RM Ideas programme and PMS O