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Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- The senior underwriting administrator will act as the liaison between the underwriter and the client by communicating medical decisions, checking and resolving client queries, arranging fast lane service and completing documentsto enable the underwriting process.
Requirements
- Grade 12 (NQF Level 4)
- 5 Years’ experience in an insurance administration environment
- MS Office (Outlook, Excel andWord)
- Experience in Employee Benefits is preferred
- Underwriting administration experience is preferred
- Previous leadership experience/quality controller experience will be beneficial
Duties & Responsibilities
- Resolve queries telephonically and electronically to resolve escalate dunderwriting queries in a timeous manner
- Attend to query investigations and provide feedback to all stakeholders
- Monitor and manage the adherence to the service level agreements for authorisations
- Check and update data and underwriting requirements in orderto determine action required on status report
- Complete required documentation as per departmental guidelines
- Complete Broker Reports - Adhoc,monthly, quarterly, half yearly
- Annual basis or on request as arranged per individual client
- Be responsible for coaching and guiding the underwriting administration team in the underwriting management processes and procedures
- Ensure that the necessary risk management controls are in place
- Provide factual, logical, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients, internal and external stakeholders
- Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides Exceptional client service
- Ensure compliance to regulatory Treating Customer Fairly outcomes
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
- Encourage innovation, change agility and collaboration within the team
- Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders
- Positively influence and participatin change initiatives
- Continuously develop ownexpertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Responsible to manage, identify and mitigate risk through the adherence of the medical underwriting administration process
- Identify to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Planning and organising skills
- Accountability]
- Attention to detail
- Customer orientation
- Confidentiality
- Impact and Influence
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Role Purpose
- Partner with senior leadership to develop and implement tactical Human Capital (HC) solutions that enables business objectives and goals. Support business in the implementation of people practices in line with People Strategies and the operational needs of the business.
Requirements
- Honours degree in Human Resources (HR), Social or Behavioural Sciences.
- Registered Psychometrist, independent practice (advantageous).
- Industrial Psychologist (advantageous).
- Studying towards Masters qualification (advantageous).
- At least 6 years HC Business Partner or HC advisory experience.
- 2 years management experience.
- Knowledge of and experience in HC practices and legislation.
- Experience in transitional Organisational Effectiveness (OE) facilitation, coaching, wellness (advantageous).
Duties & Responsibilities
- Contribute to the development on the HC strategy and agenda to drive people solutions which enables business outcomes.
- Oversee and manage the operational HC portfolio to deliver on business objectives.
- Engage and partner with senior leadership in the business to understand their needs to develop and implement integrated tactical and operational people plans and HC solutions in response to business and people challenges.
- Support various stakeholders in the development and implementation of initiatives aimed at optimising and managing organisational design, organisational effectiveness, employee engagement and retention.
- Partner with HC teams to deliver effective, efficient, integrated and value added HC solutions to business in line with business needs.
- Support the development of HC practices and engage with relevant stakeholders to ensure the HC practice is suited to the Business Unit.
- Drive the implementation and adoption of various HC practices and processes using various tools such as facilitating sessions to educate employees and senior line managers on these practices.
- Promote efforts to measure employee satisfaction and climate within supported client groups, and facilitate action planning to improve employee engagement and overall workplace culture with senior leaders.
- Advise, coach and support senior leaders on the wide range of staff leadership activities, ranging from the design, implementation and leadership of change programmes with the support of the OE team.
- Implement leadership development initiatives in partnership with OE, Oragnisational Development (OD) and Learning & Development (L&D), to empower and enable leaders across business and actively management of leadership development programmes.
- Identify training and development initiatives to address any learning or development challenges in line with business needs and engage with the L&D department to facilitate implementation.
- Influence key business decisions to ensure the effective management of employees through the fair, efficient and pragmatic application of best practice.
- Guide and provide input on business unit restructures, organisational design elements and support the organisational change.
- Provide leadership, consultation and advice to business in the areas of workforce planning, talent management (including talent acquisition), succession planning, on-boarding and performance management to align the needs of the business to the workforce.
- Utilise people analytics to identify trends and metrics to develop, optimise and implement HC solutions that address key business challenges and drive business objectives.
- Keep abreast of industry trends and best practice to optimise the HC service offering.
- Ensure HC compliance in order to mitigate risk.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on expectations of clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and HC processes.
- Facilitate action planning to improve employee engagement and overall workplace culture in your team.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMH culture.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Effectively manage performance within the team in order to ensure business objectives are achieved and outperformed.
- Encourage innovation, change agility and collaboration within the team.
- Promote efforts to improve employee satisfaction and climate within your team.
- Facilitate action planning to improve employee engagement and overall workplace culture in your team.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
Competencies
- Business Acumen.
- Client Commitment.
- Drive For Results.
- Leads Change And Innovation.
- Collaboration.
- Impact And Influence.
- Self-Awareness And Insight.
- Diversity And Inclusiveness.
- Sense of urgency.
- Analytical thinking.
- Commercial thinking and business acumen.
- Presentation and facilitation skills.
- Influencing.
- Planning and Organising.
- Interpersonal Relationships.
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Role Purpose
- Provide support on the tracking and reporting of Momentum Metropolitan's key performance indicators, in line with the Group's strategy. This will include providing support in analysing the Group's actual performance against rolling forecasts and prior year results, compiling financial reports (both for internal and external consumption) and providing business intelligence to support business decision making.
Requirements
- Nearly qualified Actuary/Qualified CA with 3 to 5 years' experience required.
- Experience in report writing and strong communication skills.
- Proven track record in building and maintaining relationships with diverse stakeholders.
- Life insurance specific experience will be highly advantageous.
- Experience in IFRS 17 would be advantageous.
- Listed company experience preferable.
Duties & Responsibilities
- Support the integrated reporting planning process and including the management and review of business' submissions of data/reports.
- Assist in drafting commentary for quarterly operating updates, interim and year-end results. Assist in drafting commentary for internal reporting to the Audit Committee and the Board.
- Assist in compiling and reviewing monthly updates to the Group Exco on the performance of Key Performance Indictors across the Group. This would include identifying trends/highlighting variances and presenting explanations for these.
- Provide commercial insight and analysis of business performance, identifying underlying trends and challenging the business performance.
- Monitor and review analyst reports and other industry reports to establish whether information needs can be addressed through providing additional disclosure in the integrated report and / or results presentations.
- Provide commercial insight and analysis of business performance, identifying underlying trends and challenging the business performance.
- Collaborate with the business to ensure this meets with changing requirements.
- Deliver timeous, accurate and value-adding analysis and insight to stakeholders.
- Make recommendations that highlight the risks, confidence rating and the impact of variables on business results and advise business.
- Create visualisation of the insights identified from the financial analysis to assist business decision making.
- Analyse the financial results of key competitors to understand the implications of their strategies and potential implications for the segment.
- Provide ad-hoc analysis and insight on specific issues, such as investor relations, financial modelling, industry and competitor analysis, business plans around merger and acquisition activities and large-scale organic investments.
- Contribute to team's high-performance culture.
Competencies
- Excellent written communication skills, with an ability to work well in a collaborative environment
- Strong skills in report writing and in presenting complex information to a diverse audience.
- Strong project management skills and the ability to manage change and shifting priorities
- Ability to draft commentary and analyse information to establish key messages
- Ability to develop and manage relationships with multiple stakeholders in the business
- Able to manage stress, pressure and competing demands.
- Self-starter - can run independently with large projects.
- Team player and can coordinate effectively across multiple functions and disciplines.
- Adhere to governance, risk and compliance requirements.
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Role Purpose
- Partner with business to analyse, monitor and report risks in line with the risk plan.
Requirements
FORMAL QUALIFICATION:
- Degree in Risk Management or related field
KNOWLEDGE:
- Relevant industry and technical knowledge
- Knowledge of Risk Management, Governance, Regulations and Legislation
- Knowledge of quantitative, finance and accounting
EXPERIENCE:
- 3 - 4 years experience with exposure to risk management
Duties & Responsibilities
INTERNAL PROCESS:
- Build strong relationships with internal and external stakeholders at all levels as well as senior executives and the wider Risk, Legal and
- Compliance community to remove hurdles and obstacles and co-create an empowered and risk-aware culture
- Engage with relevant internal stakeholders to advise them on the risk profile and to keep them in the loop of issues that need to be escalated
- Lead by example in contributing to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service
- Identify changing client needs and incorporate client feedback into improved business processes and systems
- Identify and use influence to drive ongoing efficiencies, e.g. through automation
- Apply specific technical and business insights in conducting interviews to review business processes in line with the risk plan
- Monitor and flag gaps and weaknesses which could give rise to risk
- Collaborate with relevant stakeholders to develop remedial action plans
- Prepare Risk reports highlighting areas of concern, opportunities and anything requiring further investigation
- Monitor implementation of remedial actions against deadlines
CLIENT SERVICE:
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
PEOPLE:
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development
FINANCE:
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
SKILLS:
- Written and verbal communication skills
- Resilience
- Interpersonal skills
- Relationship management
- Analytical skills
- Organising and planning skills
BEHAVIOURAL COMPETENCIES:
- Examining Information
- Documenting Facts
- Developing Expertise
- Convincing People
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Upholding Standards
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Role Purpose
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
Requirements
Experience and Qualifications
- Grade 12 (NQF Level 4)
- Intermediate Excel
- 1 - 2 years relevant experience
- Experience in disability claims process.
- Understanding of the Group Insurance Industry advantageous
Duties & Responsibilities
- Receive and manage all calls from internal and external clients.
- Provide first time call resolution to resolve all queries timeously and effectively.
- Dealing with clients in a competent, efficient and professional manner in accordance with the quality standards.
- Perform an efficient and accurate administrative function.
- Ensure accurate completion of documentation as per departmental guidelines in order to meet client needs.
- Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively.
- Compliance with workplace policies and procedures.
- Identify risks to the company and escalate accordingly.
- Monitors applications to ensure risks could not potentially lead to financial loss to the company.
- Engage with appropriate training interventions to promote own professional development.
- Maintain effective client relationships to ensure successful service delivery and support.
- Monitor customer delivery constraints and escalate exceptions to management.
- Maintain positive and productive relationships with key clients.
- Scanning and Indexing.
- Update workflow system and upload documents with personal member information
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Planning and Organisation Skills
- Accountability
- Adaptability
- Results Orientation
- Attention to Detail
- Customer Orientation
- Business Administration Skills
- Business Writing Skills
- Communicating with Impact
Method of Application
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