Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle and other various claims from clients

Requirements    

• Matric or qualification equivalent to matric
• At least 1 year claims experience in a short-term insurance industry
• Previous call centre experience with an above average performance track record Please

Duties & Responsibilities    

• Capture/Register claims on the PREMIA systems 
• Handle administration and follow ups concerning claims
• Liaise with clients, service providers & assessors
• Handle and resolve queries from clients/service providers 
• Validate claims within turnaround times 
• Handling and resolving queries and problems from clients and service providers
• Payment of claims and invoices from service providers within specific turnaround times 
• Conduct all the above to the required performance and quality standards that are in place

Competencies    

• Self-disciplined and self-motivated 
• Problem solving/initiative 
• Negotiating 
• Stress tolerance 
• Tenacity and resilience
• Be an analytical thinker with an investigative instinct
• Customer service oriented 
• Deadline and results oriented 
• Attention to detail
• Takes ownership and responsibility 
• Adaptability

Clsoing date: 2023/05/16

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Requirements    
Minimum Requirements:

• Relevant NQF 7 Business-related tertiary level qualification
• Proficient in Afrikaans (advantage) and English (Essential) (both written and verbal)
• Proficiency in MS Office Suite (Word, Excel)
• Graduate programme duration: 12 Months (fully office-based)

Duties & Responsibilities    

During the graduate programme, you will have exposure to the day-to-day operational functioning within the area of responsibility, by providing administrative assistance. You will be assisting the Agreements Support team with:

• Establishing and maintaining filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
• The preparation of regularly scheduled reports, as required.
• Creating, maintaining, and entering information into relevant databases to ensure accurate record-keeping for various applications.

You will also be required to:

• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning improvement and cohesiveness.
• Identify own growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.

Competencies    

• Managing tasks.
• Producing output.
• Meeting timescales.
• Following procedures.
• Adopting practical approaches.
• Checking things.
• Making decisions.
• Upholding standards.
• Team working.
• Thinking positively.
• Examining information.
• Showing Composure.
• Documenting facts.

Closing Date    
2023/05/16

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Role Purpose    

• The Litigations Consultant is responsible for assessing and defending the company and its clients against third party claims. Added responsibilities are the consideration of public liability and personal injury claims.

Requirements    

• Assessing merits which entails research and a sufficient knowledge of the Law of Delict, principles pertaining to motor vehicle collisions, an understanding of certain applicable Acts.
• Assessing quantum and taking all relevant factors in consideration when dealing with liability claims received from other individuals or insurance companies.
• Extensive liaison with third parties, witnesses, clients, brokers, insurance companies and attorneys
• Negotiating settlement offers and paying the relevant attention to detail to each claim
• Processing of payments and all other administrative tasks received
• Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround time's clients and third parties
• Conduct all the above to the required performance and quality standards that are in place

Duties & Responsibilities    

• Assessing merits which entails research and a sufficient knowledge of the Law of Delict, principles pertaining to motor vehicle collisions, an understanding of certain applicable Acts.
• Assessing quantum and taking all relevant factors in consideration when dealing with liability claims received from other individuals or insurance companies.
• Extensive liaison with third parties, witnesses, clients, brokers, insurance companies and attorneys
• Negotiating settlement offers and paying the relevant attention to detail to each claim
• Processing of payments and all other administrative tasks received
• Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround time's clients and third parties
• Conduct all the above to the required performance and quality standards that are in place

Competencies    

• Examining information
• Interacting with people
• Documenting facts
• Establishing rapport
• Articulating information
• Communication skills
• Persuasion and negotiation skills 

Closing Date    
2023/05/17

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Role Purpose    

• Workflow: Accurately monitor, report, resolve, respond/index (where needed) all Investment related queries and requests received via Vitel (for [email protected]) on a daily basis within agreed timeframes and service levels in order to provide an excellent, world class client experience/WOW experience.

Requirements    

• Matric/Grade 12
• Relevant investments or wealth (LISP) qualification
• 3 - 5 years’ experience in a contact centre or in the investment or financial service industry
• Computer Literacy – specifically Microsoft excel
• Wealth systems knowledge
• Wealth process knowledge
• Wealth product knowledge
• Familiar with the Wealth dashboard report

Duties & Responsibilities    

• Effectively communicate with teams within RISO to manage and report on inflow of the work items daily;
• Effectively communicate with clients through various communication channels in a professional manner. 
• Thoroughly check client data in order to ensure accuracy of all client information. 
• Resolve queries timeously to meet daily business targets and provide exceptional client service. 
• Timeously send all escalated queries to the respective Service Manager to escalate the matter to the Escalations team 
• Build effective relationships with all relevant stakeholders in order to provide constructive feedback on complaints raised
• Diligently follow up with clients telephonically and provide feedback on a regular basis (keep in the loop, manage expectations) – internal and external
• Maintain a high quality standard of work at all times
• Maintain client confidentiality at all times to mitigate any reputational risk
• Timeously refer any transaction to be processed by another team within SLA
• Accurately process financial instructions through active engagement with clients, within the quality and SLA standards.
• Be a Subject Matter Expert on product solutions, systems and across various platforms to be able to provide an efficient and effective client experience.
• Collaborate with team members to ensure efficient query resolution
• Show good corporate citizenship by getting involved in assisting other teams where and when needed, and take an interest in various team initiatives.
• Keep abreast of all industry and business trends as well as legislation in order to consistently meet all compliance and regulatory standards.

Competencies    

• Business acumen | Understands how the business operates, what the key issues and risks are that drives 
• business success, and how they impact on the commercial viability of potential ventures and the profitability of the Group. 
• Client commitment | Anticipates, meets, and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness, and ensures client centricity. 
• Drive for results | Drive a sense of urgency, focus, accountability, agility, and execution to deliver business results.
• Leads change and innovation | Actively leads change, does what is right for the business and drives continuous improvement through innovation. 
• Collaboration | Prioritises the business interests of Momentum Metropolitan and invests in the success of the 
• Group by aligning effort across divisions. 
• Impact and influence | Persuades, convinces, influences, and inspires others, both within Momentum 
• Metropolitan and externally to win support, loyalty, and gain commitment to the purpose of the Group. 
• Self-awareness and insight | Manage self and relationships with others effectively and provides perspective in difficult situations. 
• Diversity and inclusiveness | Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Closing Date    
2023/05/17