Latest Recruitment at Schneider Electric

Job description

Schneider Electric seeks a Technical Support Consultant. This position is accountable for customer care center of a broad range of products/solutions/services. Responds to complex customer inquiries (phone, fax, e-mail) sales opportunities and addresses and services the needs of the highest-profile accounts. <?xml namespace prefix = "o" />

Key Responsibilities

Technical Support

• To provide technical support to customers.
• To communicate solutions to customers and colleagues in an accurate and timely manner.
• Assist with customer queries
• To escalate cases to Team Leader CCC and level 2 technical support as and when applicable.
• To respond timely by assisting colleagues with any quotation request that is received.
• To make recommendations regarding possible equivalents/ replacements when necessary.

Experience Skills And Experience

• Ability to build an environment and relationship of trust and credibility with customers, understanding customer needs and goal alignment, developing rapport with key contacts.
• Ability to understand the customer’s technical and application needs, in order to promote the appropriate SE offer that meets the customer requirements
• Have an understanding of the market and competitors, in order to best promote Schneider Electric in the local market.
• AAbilility to evaluate customer potential (penetration, attractiveness, accessibility), in order to verify opportunities.
• Relevant Technical Qualification at NQF level 5/ National Diploma
• 1-3 years Relevant Experience<?xml namespace prefix = "o" />

Technical Knowledge of

• Switchgear and Control
• Distribution Equipment
• Circuit breakers
• Isolators
• Distribution Boards
• Cabinet and Enclosures
• Energy Meters

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Job description

Mission Develop and lead for Schneider Electric the WWW Business growth & profitability in a targeted Segment and Country with a strong focus on Solutions & Projects. Represent all Schneider Electric scope of work and organization in front of relative customers.<?xml namespace prefix = "o" ns = "urn schemas-microsoft-com office office" />

Job Function

• Define and implement the local strategy for WWW segment
• Drive Segment Projects, Solution & Service sales across Businesses
• Allocate key local resources for his segment
• Segment Marketing
• Key & National Account Managers
• Local Solution Architects
• Define the required Execution footprint
• Drive the WWW Solution Offer roadmap in connection with Global Segments Organisation.
• Manage and Lead Large WWW strategic projects & Strategic and Country Targeted Accounts
• Networking and Customer Relationship Management for Strategic and Country Targeted Accounts
• Senior Leadership & C-level Customer interaction
• Business Development
• Develop and track large projects and manage complicated supply package network

Job Responsibilities

• Segment Marketing
• Set up the proper local Segment marketing resources
• Define with the Segment Marketer the unique Customer Value Propositions for the targeted End-Users
• Build & deploy local Segment business plan (growth ambition + business transformation)
• Define the proper “go to market” rules by relative customers
• Solution Offer
• Set up the proper local Solution Architect resources
• Define with the local or regional Solution Architect the Segment Solution Offer roadmap
• Deploy and support the Solution Offer in the country
• Adapt reference architectures to local requirements
• Solution Selling
• Define if the local Schneider Electric relevant for the targeted “segment”
• Set up the local Sales objectives for the WWW Segment
• Define, formalize and communicate the sales strategy & processes
• Drive Solution & Service sales, coordinate channel sales for Segment
• Manages WWW Solution opportunity portfolio & pipeline for the segment
• Manage and develop relationship networks within the region
• Solution Execution
• Define the local/regional footprint and required set up of Execution center for his segment
• Has the decision authority on the Execution strategy for critical projects
• People & Skills <?xml namespace prefix = "o" ns = "urn schemas-microsoft-com office office" />
• Responsible for the Up-Skilling / certification of Country Segment resources (KAM/NAM, Segment Marketing, Solution Architects)
• Build the training paths for his team
• Execute HR processes with his team (Appraisals, Career reviews, etc.)

Key Performance Indicators

• Growth
• Total WWW Segment (including Products and all BUs)
• Segment Solution Order Intake (cross-BU)
• Specific KPIs on
• Multi Business Solution Sales (SL3)
• Global WWW Strategic Account Sales
• Services (Field and Professional) Sales
• Profitability
• Gross margin of Segment Solution business

Up-skilling

Up-skilling of local Segment team certification of Segment Marketer, Key & National Account Managers and local Solution Architects

Must Have Skills

• Knowledge of the WWW and Municipality Solution business
• Knowledge of the Power and Energy Business
• 15+ years of experience of working in Power and Energy Segment
• Competency to develop Customer Value Propositions
• Market segmentation and customer targeting
• Establish & sustain winning relationships
• Customer focus
• Influence & convince
• Foster cooperation
• Advanced English
• Solution sales methodologies, e.g. Revenue Storm, Relationship Tracker, SPIN, etc.

Other Key Skills

• Capacity to set vision & strategy
• Delivery reliably on vision and strategy and tactics
• Business acumen
• Strategic account management
• Take risks and innovate
• Existing relationships and industry knowledge

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Job description

Logistics Administrator – ITB Inbound

• Make sure all receipts are done for the Day
• All Putaways are done
• Update Daily Inbound Report
• Filing is upto date for SARS Ex-Con Review ( Yearly around Feb – March)
• Assist with Cycle Counting
• Raise RVN for stock variances from Inbound shipments
• The candidate must have either SAP or Oracle experience also to be a level 2 to 3 on Excel.
• Must have GR12 and at least 4 to 5 years Warehouse experience.