Technical Sales Support - Electrical Distribution at Schneider Electric

Job description

Schneider Electric seeks a Technical Support Consultant. This position is accountable for customer care center of a broad range of products/solutions/services. Responds to complex customer inquiries (phone, fax, e-mail) sales opportunities and addresses and services the needs of the highest-profile accounts. <?xml namespace prefix = "o" />

Key Responsibilities

Technical Support

• To provide technical support to customers.
• To communicate solutions to customers and colleagues in an accurate and timely manner.
• Assist with customer queries
• To escalate cases to Team Leader CCC and level 2 technical support as and when applicable.
• To respond timely by assisting colleagues with any quotation request that is received.
• To make recommendations regarding possible equivalents/ replacements when necessary.

Experience Skills And Experience

• Ability to build an environment and relationship of trust and credibility with customers, understanding customer needs and goal alignment, developing rapport with key contacts.
• Ability to understand the customer’s technical and application needs, in order to promote the appropriate SE offer that meets the customer requirements
• Have an understanding of the market and competitors, in order to best promote Schneider Electric in the local market.
• AAbilility to evaluate customer potential (penetration, attractiveness, accessibility), in order to verify opportunities.
• Relevant Technical Qualification at NQF level 5/ National Diploma
• 1-3 years Relevant Experience<?xml namespace prefix = "o" />

Technical Knowledge of

• Switchgear and Control
• Distribution Equipment
• Circuit breakers
• Isolators
• Distribution Boards
• Cabinet and Enclosures
• Energy Meters