Latest Recruitment at Santam Insurance

Product Manager (App)

• At JaSure (Santam), we are putting digital insurance in the hands of consumers. We are the only digital insurer in South Africa offering on-demand cover for your prized portables e.g. phones, laptops, bicycles etc. We also offer on-demand car insurance that saves you money when you’re not driving your car.  We are still at the beginning of our journey to redefine personal insurance for the 21st century and make short-term insurance simpler, easier and more affordable.
• The Product team works at the core of the business to research, design and deliver offerings that our customers love. We are looking for a Product Manager to own the Mobile App (iOS and Android). Your ultimate goal is to establish JaSure as South Africa’s favourite insurance App. You enjoy moving fluidly between strategic thinking and product delivery and execution. You will report to the Head of Product and work daily with a squad of designers, engineers, testers and others. You will be the first Product Manager in a team that will be growing to three PMs by 2024. You’ll work with leaders from across the business—as well as external stakeholders—to deliver on our business goals.
• JaSure comprises a team of dynamic, talented and experienced technology, marketing and insurance professionals from diverse backgrounds. JaSure is part of the Santam Group. Santam is the leading short-term insurer in South Africa with a market share of more than 22%. Santam provides a diverse range of insurance products and services in Southern Africa and internationally through a network of 2,700 intermediaries and direct channels.

Culture
In short: take responsibility for deliverables and treat each other with respect. We are building a business where the following are valued:

• Take ownership, be accountable
• Reasoned argument
• Respect
• Foster the team’s growth and have fun
• Leadership is a role not a rank

Responsibilities
Strategic Thinking

• Understands the company strategy and where their work fits in.
• Sets the strategic direction for the JaSure App, in close collaboration with the Head of Product and the broader leadership team.
• Stays abreast of the mobile technology landscape and identifies opportunities to leverage emerging capabilities of mobile platforms and devices.
• Thinks critically about prioritisation decisions and makes smart trade-offs.
• Identifies new opportunities to move the needle for the business.

Analytics and Technical Skills

• Seeks to understand the end-to-end technology environment and architecture.
• Fulfils the role of Product Owner within the Agile software delivery environment (backlog grooming, sprint planning, ticket development etc.)
• Creates thorough specifications incorporating core and edge cases. Collaborates effectively with engineering on data model design and system architecture.
• Conducts rigorous testing to ensure a high quality end product.
• Understands and improves the App analytics environment and proactively uses data to inform design or prioritisation decisions.

Problem Solving and User Understanding

• Conducts formative product discovery and user research to understand the problem, solution space, and user needs.
• Validates design decisions through user testing and/or research.
• Partners closely with Design on user experience decisions.
• Can quickly troubleshoot and diagnose bugs and issues.

Collaboration and Communication

• Maintains strong and effective working relationships with peers.
• Builds effective partnerships with counterparts in other departments.
• Contributes to cross-functional initiatives in a collaborative manner.

Leadership

• Helps build and improve the Product team, tools,  and ways of working
• Supports recruitment processes within Product and in other functional areas
• Turns vague ideas into implementable projects.
• Sets an example to others by embodying the JaSure values.

Qualifications and experience

• 5+ years digital product management experience (e.g. Product Manager, Product Owner).
• Bachelor’s Degree in a relevant field or equivalent professional experience.
• Experience product managing a Mobile App (Android and iOS).
• Experience in a start-up environment is advantageous
• Business and system analysis experience is advantageous
• Experience in Insurance or Financial Services is advantageous.
• Experience with product analytics platforms e.g. Firebase, Google Analytics, Mixpanel, Amplitude, Kissmetrics etc.
• Excellent verbal and written communication.
• Passionate about the Tech industry and has an eye towards the future.

 
Environment

• Start-up environment within a leading insurance corporate.
• Market-related compensation with numerous benefits.
• Remote first.
• Access to co-share offices in Johannesburg and Cape Town that allow us to connect in person and ideate around a whiteboard.
• Flexible working hours.
• 27 days annual leave to balance your work and life.
   

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WHAT WILL YOU DO

• The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Accountable for all claim interactions directly with the client/broker. 
• Determine merits, quantum, item identification, buying.
• Negotiating and settling of claims with the insured/broker. 
• Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
• Ensures that the claim is handled efficiently.
• Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage
• Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures. 
• Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
• Communicate the process from the start of the claim and act as contact person if the client needs more information

 
QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 3 years short-term claims experience
• Previous geyser claims handling experience
• Personal & Commercial policy experience
• Experience with regards to assessment of Non-Motor claims

SKILLS

• Computer Literate (MS Office Package)/ BPM 
• Excellent communication skills (verbal & written) 
• Ability to work under pressure 
• Negotiating skills

COMPETENCIES

• Client Service Orientation
• Analytical Thinking 
• Information Seeking 
• Drive for Results 
• Organisational commitment 
• Teamwork and Co-operation 

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What will you do?

• Our Risk Office (Group Compliance) has a position available for a Manager: Compliance who will be based in Bellville (Cape Town).
• The Compliance Function is mandated to ensure that the compliance risks (i.e. compliance with regulatory, ethical, and internal and external policy obligations imposed on the Group) are appropriately monitored and addressed by management. A risk-based approach is adopted to ensure that material compliance risks are addressed and mitigated by the business.
• The compliance function is accountable to the Santam Group Board, through the Santam Group Risk Committee to ensure that compliance risks are appropriately monitored and addressed by management. 
• This is a Group function which will operate in all jurisdictions where Santam has a footprint in alignment with the necessary mandate. The role of the Manager: Compliance will be to assist the Group Compliance Function in the Execution of the Group Compliance mandate as set out by the Board.

What will make you successful in this role?

• Compliance Risk Management
  • Ensuring that Compliance Risk Management Plans, monitoring plans and Compliance Universes are regularly updated
  • Conduct Compliance risk assessments across the businesses and to provide pro-active guidance to the businesses in addressing compliance risks (which includes compliance with legal, regulatory and ethical obligations and standards applicable to the businesses).
• Monitoring Compliance and Reporting
  • Conducting Compliance Audits/Reviews to monitor adherence to compliance obligations and preparing the relevant compliance reports to the various levels of management in the businesses.
• Provide appropriate input into compliance projects where required. 
  • Render appropriate Compliance advice/guidance, training to the businesses as required 
• Keep up to date with regulatory developments in the financial services industry (life and non-life industry) to ensure that compliance team and management receives updated information. 

Qualification and Experience

• At minimum an NQF Level 8: Degree in Law and at a postgraduate level 
• Post graduate Diploma in Compliance
• Registered as a Compliance Officer under the FAIS Act for Category I FSPs with the FSCA.
• Admitted attorney of the High Court.
• Continuous adherence to the fit & proper requirements as determined by the Prudential Authority and the Financial Sector Conduct Authority.
• Extensive knowledge of legislation, regulations and legal principles applicable to the financial services industry, in particular the insurance sector (non-life).
• At least 5-8 years of experience in financial services industry, in particular the insurance sector (non-life).
• At least 6-8 years of experience in compliance.
• Good knowledge of the Protection of Personal Information Act and its requirements
• 5 - 8 years management experience at management level.

Knowledge and Skills

• In-depth technical knowledge of regulations and legal requirements applicable in the insurance financial services industry 
• Ability to influence people 
• Good business acumen 
• Ability to build a wide network 
• Excellent communication skills (both written and verbal) 
• Assertive 
• High level of emotional maturity
• Logical thinking
• Intermediate/Advanced knowledge and use of Microsoft Word, Excel, Powerpoint.
• Excellent critical thinking and analytical skills
• Self-confidence
• Excellent attention to detail
• Ability to work with complex legislation and information
• Regulatory framework (SA and other jurisdictions Santam operate in)
  • Insurance Acts of SA and where applicable in foreign jurisdictions
  • Long-term Insurance Act and Short-term Insurance Act and subordinate legislation
  • FAIS Act
  • COFI Bill
  • Non-insurance specific legislation affecting the company (Companies Act; Labour legislation, POPIA; PROATIA, FICA etc.)
  • Industry Governance codes and listing requirements (King IV, SAIA)

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

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What will you do?

• This career opportunity is available at SHA Risk Specialists a division of Santam for a Digital Distribution Specialist, who will be based in Durban. 

What will make you successful in this role?

Underwriting 

• Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform.
• Managing administrative processes and accounts issues arising out of the use of the system.
• Dealing with frequently asked questions.
• Providing guidance to users (brokers) on the use of the system.
• Building and managing profitable portfolios with the Pocket Underwriter system.

Business Development

• You will be responsible for business development for the KZN region
• Bring your value and knowledge to extend us into new opportunities. 
• Drive use of the Pocket Underwriter for KZN brokers to generate their own quotes and policy documents on renewal business.
• Responsible for the relationships with KZN Brokers, Referral and other business partners
• Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of SHA and the wider Santam group.
• Set and drive a high performance culture.
• Effective management of the business unit’s budget and its resources. Detailed understanding of the financial drivers of a business is key.
• Build strategic and operational alliances with business units within SHA and the wider Santam group.
• Keep all stakeholders abreast of legislative changes by regulatory bodies and the opportunities they may bring to the group.
• Deliver results as per agreed KPI’s.

Marketing and sales

• Calling on brokers with a view to discussing the range of digital products available through SHA.
• Conducting presentations to brokers to deal with:
  • The benefits of the range of digital products
  • The differences between standard and digital products
• Driving sales through the Pocket Underwriter.

Events and Training

• Training of brokers on the use of Evolution and EVO PI on the Pocket Underwriter.
• Training of brokers on specialist covers

Digital Client Liaison 

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Provision of telephonic backup and answering services to the digital distribution division.
• Manage broker queries on the usage of the Pocket Underwriter
• Handle credit control queries and errors
• Assist with the administrative process of moving risks into the digital platform
• Continuously monitor quality and accuracy of the documents and KIT records produced by the system
• Participating in ongoing system testing

Qualification and Experience

• Matric
• Appropriate tertiary qualification a preference 
• RE 5 & FAIS Compliant preferred. 
• Minimum 3 years’ experience in the insurance industry.
• 3+ years of Underwriting experience or relevant professional liability experience.
• Added experience with Liability, D&O, and A&H will be beneficial but not totally necessary as training will be provided

Skills

• Comfortable with social media
• Self-starting
• Strong sales and presentation skills
• Solid broker relationships
• Administrative Skills
• Attention to Detail
• Client Orientation 
• Communication Skills
• Initiative
• Teamwork

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

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CAREER OPPORTUNITY

• Santam Specialist Business has a career opportunity for an Operations Manager- Heavy Haulage in Heavy Haulage (Transport) team who will be based in Johannesburg. The Heavy Haulage (Transport) team specializes in insuring heavy commercial vehicles in the transport industry. 

ROLE PURPOSES

• To manage and oversee Team Leaders
• To manage and oversee credit control function ( Binder allocations/ annual premium allocations)
• Employee Development and upskilling
• Compliance adherence and reporting function
• Compliance Reviews – Outsource and Binder (Rm support) 
• System Training for Outsource Partners 
• Recruitment – Administrative and Sales
• Handling of Complaints and Escalations and Reporting

PRINCIPAL ACCOUNTABILITIES

• Ensure operational administrative and compliance requirements are met

QUALIFICATIONS AND EXPERIENCE

• Regulatory Requirement (RE5), relevant Insurance related accreditation or qualification.
• Leadership accreditation or qualification, and/or leading a team.
• 5 years of experience in commercial insurance
• Problem solving
• Adapting to constant operating changes and market conditions
• Performance Management / Morale / Employee Skills Development

 
KNOWELDGE AND SKILLS

• Interpersonal Skills
• Leadership Qualities
• Time management
• Project Management
• Conflict resolution 
• Critical thinking / problem solving 
• Agility – Ability to adapt to change
• Change Management 

 
COMPETENCIES

• Resilience
• Passion and Dedication
• Empathy
• Analytical Thinking
• Planning 
• Action Orientated

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What will you do?

• A position of Head: Operations and Governance exists in Santam Group Sourcing & Transformation, a business unit in Santam. This role will be based at the Head Office in Tygervalley and reports directly to the Head: Group Sourcing and Transformation.
• The role is responsible for the overall management of Group Sourcing operations and governance within the Santam and Sanlam Group. Ensure progress by facilitating internal efficiencies through improved structures and efficient processes. Serving as primary leadership interface with business for Group Sourcing operations and governance. Responsible for implementing and managing the procurement operational processes, systems, reporting capability and procedures. Develop and implement a digital procurement strategy that will enable an efficient and effective procurement team. The incumbent will also be responsible for Facilities Management.

What will make you successful in this role?

Governance:

• To ensure that Group Sourcing utilise a consistent approach to Sourcing.
• Custodian of sourcing policies, methodologies and processes and maintenance thereof
• Provide ‘internal’ governance to ensure compliance with policies and methodologies (e.g. strategic sourcing, category management, supplier management processes, controls etc).
• Report on non-compliance and identify appropriate actions to remediate
• Primary contact for audit enquiries and the co-ordination of audit activities
• Initiate audits and/or reviews as and when required.

Group Sourcing Operations:

• Manage development, implementation and maintenance of up-to-date, relevant systems and e-sourcing tools, which will support the Sanlam Group sourcing initiatives.
• Ensure their proper use by Sourcing staff across the Sanlam Group/Santam as well as in the business units.

Reporting:

• Responsible for the management of the Sourcing MIS/data team for spend analysis, benefits tracking and reporting, performance management and BSC reporting and maintenance of supplier, spend and savings databases
• Responsible for providing procurement operational and management reports, when required
• Create the capabilities for AI led modelling

Vendor/Supplier Management:

• Manages the vendor administration process
• Ensures appropriate risk assessments standards and processes are in place in the management of supplier risk
• Manages the publishing of a group supplier listing
• Effectively manage a database of prospective suppliers including BO/BWO suppliers

Facilities Management:

• Primary contact and liaison for all the Santam business units and Sanlam Facilities and Real Estate (SFRE) for all facilities management related matters
• Manage Facilities Management budgets and service level agreements
• Represent Santam Group on all Facilities Management projects / initiatives

Qualification

• Minimum BComm or Finance related degree

Knowledge and Experience

• Minimum 10 years management experience in Procurement Operations, Strategic Sourcing and/or compliance in a Procurement / Supply Chain environment and Facilities Management
• Sourcing practices and processes across multiple spend categories
• Strong people management skills (leading, managing, motivating & developing staff)
• Knowledge of Santam/Sanlam business preferable
• Working knowledge of the preferential procurement element of the BBBEE Act and amended codes of good practice advantageous
• Demonstrated ability to effectively work with internal and external stakeholders
• Experienced in developing policies to enforce newly developed Sourcing processes/ practices
• International experience on Procurement projects will be advantageous
• Strong systems and financial management experience is preferred
• Solid experience in 3rd Party Risk Management

Skills

• Strong analytical skills
• Strong communication skills
• Strong systems & process skill
• Leadership capability 
• Systems / Integrative thinking 
• Project management skills
• Negotiation skills
• Planning and organising  
• Change management
• Conflict Management
• Excellent communication skills
• Problem solving

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically

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Budgeting and Forecasting:

• Support the business and support functions with the three -year budget and monthly forecast process and monitoring of results against the long-term strategy targets and reporting on the outcome
• Preparation and compilation of consolidated high- level plans, budgets, and forecasts and analyses of trends in revenue and expenses
• Update budget and forecasting model in the budget system with monthly information from the accounting systems
• Assist with the preparation of presentations to Exco and the Board
• Reporting to shareholder via HFM Consolidation Tool
• Ad hoc analyses, as needed
• Maintaining the integrity of the data quality in the budget and forecast system
• Training and support of relevant budget holders on the Budget System
• Budget system administration
• Contribute to continuous improvement of budget and forecast process
• Support budget and forecast projects and initiatives, including transition to driver-based continuous forecasting
• Support with implementation of new budget system

 
Other:

• Provide monthly financial reporting and variance analysis for management expenses
• Support ad hoc projects relating to management expenses.
• Review and implement expense allocations. Recommend improvements in allocation methodology and process.
• Ad hoc analyses and ad hoc reporting
• Assist with monthly presentations to Exco
• Design and build financial reports and dashboards that facilitate business decision-making and enable the business to meet economic and strategic objectives
• Use software/ reporting tools optimally to ensure that the business’ information needs are met
• Overall responsible for all system-to-system reconciliations

Qualifications and experience

• Financial Accounting Degree or Diploma.
• 2 - and more years or more experience in budgeting and forecasting
• Experience in dealing with diverse and senior stakeholders
• 2 years of Financial data analysis experience
• Advanced Excel experience

Skills required to do this job:

• Insurance knowledge
• Proven project and/or process management skills
• Sound relationship building skills, at different levels of the organisation
• Excellent interpersonal and communication skills
• Strong co-ordination, organisational and planning skills
• Results orientated, pro-active and deadline driven

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What will you do?

• The Risk Manager will support the Head of Niche to monitor the overall risk profile of Santam Specialist Solutions, by enabling the identification of emerging risks in daily operation of the business. This will be achieved by providing oversight in the form of frameworks, policies, tools, and techniques to support appropriate risk management and control in the first line. Appropriate challenge is required to ensure that management has implemented the control framework appropriately, and that it operates effectively.

What will make you successful in this role?

• Assist Santam Specialist Solutions business units in embedding a risk management process to identify, mitigate, monitor, report and escalate key strategic and operational risks within the parameters of the Boards risk appetite.
• Support the Head of Niche in monitoring Santam Specialist Solutions risk profile to ensure that key risks are managed, relevant action taken and adequate controls have been implemented by management.
• Overall coordination and aggregation of all key risks within Santam Specialist Solutions for Risk Committee reporting purposes in order to provide a summary and overview of Santam Specialist Solutions key risks
• Developing risk indicators to pro-actively identify risks and/or to act as early warning signs of events that may occur or risks that are not managed within predefined thresholds.
• Obtain a good understanding of the external and internal business environment, including strategic and operational goals in order to evaluate and identify any new and emerging risks
• Obtain and aggregate loss events occurring throughout the Santam group.
• Manage and implement Risk Management Software and ensure alignment with the Sanlam Group Framework. This includes the full cycle of development and customisation, maintenance, testing, implementation, configuration, rollout and enhancement of the ERM software in support of the ERM function. A key success factor will be the design and implementation of reporting to ensure aggregation and integration.

Qualification and Experience

• Business and/or Risk Management degree 
• 5 years Risk Management experience 

Skills

• Advanced computer skills (Proficiency in MS Excel, MS Word, and MS PowerPoint)
• Strong presentation and facilitation skills
• Excellent relationship-building skills at all levels of management
• Analytical skills, numerical/statistical skills
• Evaluation and data collection skills
• Excellent Written Communication
• Negotiating and influencing
• Strategic thinking

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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What will you do?

• Santam Operations, Commercial Contact Centre have a fixed-term contract opportunity available for a Team Manager who will be based in Auckland Park.
• The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) by monitoring individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

•    Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
•     Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience
•     Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry
•     Manages people related matters i.e. attendance, absence and attrition within the team to ensure service level contributions are met/exceeded
•     Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps
•     and/or through written correspondence
•     Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times
•     Improve customer satisfaction, experience and insight
•     Manage own development to increase own competencies
•     Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
•     Ensuring achievement of underwriting and profitability objectives through internal processes.
•     Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets

QUALIFICATIONS AND EXPERIENCE

•     Completed Matric (Grade 12)
•     2-3 years’ people management experience (preferably within the short-term insurance industry)
•     2-3 years’ experience in an operational environment (preferably within the short-term insurance industry)
•     A relevant short-term insurance related qualification will be advantageous
•     FAIS compliance (NQF Level 4) –  with credits in commercial or personal lines

KNOWLEDGE AND SKILLS 

•     Drive service targets
•     Coaching, quality and compliance
•     Reporting and communication
•     Management of employees

PERSONAL ATTRIBUTES 

•     Directs work
•     Decision quality
•     Interpersonal savvy
•     Plans and aligns

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees

Personal Attributes

• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently
   

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JOB DESCRIPTION

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

KEY RESPONSIBILITIES

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace or repair part
• Ability to identify and use aftermarket spares when vehicle warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Establish outstanding finance details, release settlements and documents for salvage management.
• Ability to Authorise for repair, cash settlement, replace or write-off.
• Complete investigative / merit report.
• Make notes on claims systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the Final Repair Calculation (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage all Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.)

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQGBSA Membership
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (Eg. Qualified Panel Beater, Diesel Mechanic, etc)
• At least three 3 years’ extensive experience in all types of Heavy Commercial Vehicle claims 
• At least ten (10) years’ experience in the motor claims and or Short Term Insurance industry.
• Attained product training and knowledge in Liability / Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous

SKILLS

• System thinking
• Business Acumen
• Good communication (verbal & written)
• Must be computer literate

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

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What will you do?

• Enterprise Risk Management has a Reinsurance Risk Manager position available, based in the Santam Bellville office.
• The Risk Manager will support the Head: ERM to monitor the overall risk profile of the Santam Re business, by enabling the identification of emerging risks in daily operation of the business. This will be achieved by providing oversight in the form of frameworks, policies, tools, and techniques to support appropriate risk management and control in the first line. Appropriate challenge is required to ensure that management has implemented the control framework appropriately, and that it operates effectively. This requires specific technical reinsurance and underwriting skills.

What will make you successful in this role?

• Assist Santam Re in embedding a risk management process to identify, mitigate, monitor, report and escalate key strategic and operational risks within the parameters of the Boards risk appetite.
• Support the Head of ERM in monitoring Santam Re’s risk profile to ensure that key risks are managed, relevant action taken, and adequate controls have been implemented by management.
• Overall coordination and aggregation of all key risks within Santam Re for Risk Committee reporting purposes to provide a summary and overview of Santam’s key risks.
• Developing key risk indicators to pro-actively identify risks and/or to act as early warning signs of events that may occur or risks that are not managed within predefined thresholds.
• Obtain a good understanding of the external and internal business environment, including strategic and operational goals in order to evaluate and identify any new and emerging risks
• Obtain, aggregate, and analyze loss events occurring throughout the Santam Re business.

Qualification and Experience

• Business Commerce degree or equivalent. 
• Risk management qualification. 
• 5 years ERM experience preferred (with solid reinsurance/ underwriting management experience).

Skills

• Proven track record in reinsurance and underwriting.
• Advanced computer skills (Proficiency in MS Excel, MS Word, and MS PowerPoint)
• Strong presentation and facilitation skills
• Excellent relationship-building skills at all levels of management
• Analytical skills, numerical/statistical skills
• Evaluation and data collection skills
• Delivery/results orientated
• Motivated self-starter
• Good communication and English writing skills 

Knowledge

• Operational loss management
• Analytics
• Reporting
• Internal Control 
• Performing under pressure
• Self-confidence and assertiveness to work independently in achieving desired results
• Negotiating and influencing
• Applying expertise and technology
• Analysing and interpreting
• Learning and researching
• Oral and written communication
• Problem solving 
• Maintain confidentiality
• Good judgement
• Strategic thinking
• Data Collection

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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What will you do?

• Enterprise Risk Management has an Underwriting Risk Manager position available who will be based in either the Santam Bellville or Sandton offices.
• The Risk Managers will support the Head: ERM to monitor the overall risk profile of various business units in Santam, by enabling the identification of emerging risks in daily operation of the business. This will be achieved by providing oversight in the form of frameworks, policies, tools, and techniques to support appropriate risk management and control in the first line. Appropriate challenge is required to ensure that management has implemented the control framework appropriately, and that it operates effectively.

What will make you successful in this role?

• Develop a strong working relationship with Santam’s business units and assist them in embedding a risk management process to identify, mitigate, monitor, report and escalate key strategic and operational risks within the parameters of the Boards risk appetite.
• Support the Head of ERM in monitoring Santam’s risk profile to ensure that key risks are managed, relevant action taken, and adequate controls have been implemented by management.
• Monitoring key (re)insurance underwriting risks, including identifying risk trends, emerging risks, and risks associated with new or material changes to existing activities or products.
• Overall coordination and aggregation of all key risks within Santam for Risk Committee reporting purposes to provide a summary and overview of Santam’s key underwriting risks.
• Obtain a good understanding of the external and internal business environment, including strategic and operational goals to evaluate and identify any new and emerging risks.

Qualification and Experience

• Quantitative risk management degree or equivalent. 
• Solid underwriting experience.

Skills

• Advanced computer skills (Proficiency in MS Excel, MS Word, and MS PowerPoint)
• Strong presentation and facilitation skills
• Excellent relationship-building skills at all levels of management
• Analytical skills, numerical/statistical skills
• Evaluation and data collection skills
• Delivery/results orientated
• Motivated self-starter
• Good communication and English writing skills 

Knowledge

• Operational loss management
• Analytics
• Reporting
• Internal Control 
• Performing under pressure
• Self-confidence and assertiveness to work independently in achieving desired results
• Negotiating and influencing
• Applying expertise and technology
• Analysing and interpreting
• Learning and researching
• Oral and written communication
• Problem solving 
• Maintain confidentiality
• Good judgement
• Strategic thinking
• Data Collection

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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What will you do?

• Enterprise Risk Management has an IT Risk Manager position available who will be based in either the Santam Bellville or Sandton offices.
• The IT Risk Manager will support the Head: ERM to monitor the overall IT risk profile of Santam, by enabling the identification of emerging risks in daily operation of the business. This will be achieved by providing oversight in the form of frameworks, policies, tools, and techniques to support appropriate risk management and control in the first line. Appropriate challenge is required to ensure that management has implemented the control framework appropriately, and that it operates effectively.

What will make you successful in this role?

• Develop a strong working relationship with Santam’s business units and assist them in embedding a risk management process to identify, mitigate, monitor, report and escalate key IT operational risks within the parameters of the Boards risk appetite.
• Collaborate with BITS to monitor and oversee the implemented plans that ensure systems are effective and efficient in protecting Santam’s information.
• Support the Head of ERM in monitoring Santam’s risk profile to ensure that key IT risks are managed, relevant action taken, and adequate controls have been implemented by management.
• Monitor key IT risks, including project risks, and provide appropriate challenge on risk appetite.
• Obtain a good understanding of the external and internal business environment, including strategic and operational goals to evaluate and identify any new and emerging risks.
• Focus on internal and external threats and ensure mitigation plans are in place.

Qualification and Experience

• Risk management qualification. 
• Experience in Business Continuity Management and Combined Assurance would be an advantage.

Skills

• Advanced computer skills (Proficiency in MS Excel, MS Word, and MS PowerPoint)
• Strong presentation and facilitation skills
• Excellent relationship-building skills at all levels of management
• Analytical skills, numerical/statistical skills
• Evaluation and data collection skills
• Delivery/results orientated
• Motivated self-starter
• Good communication and English writing skills 

Knowledge

• Operational loss management
• Analytics
• Reporting
• Internal Control 
• Performing under pressure
• Self-confidence and assertiveness to work independently in achieving desired results
• Negotiating and influencing
• Applying expertise and technology
• Analysing and interpreting
• Learning and researching
• Oral and written communication
• Problem solving 
• Maintain confidentiality
• Good judgement
• Strategic thinking
• Data Collection

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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Job Description

• As the Finance Business partner within Broker Solutions (BS) Finance team, responsible for the financial management, reporting, data and regulatory reporting, the role is requires the delivery of quality, accurate and complete management reporting, which will enable the understanding of the BS business and enhance the strategic, risk and financial management of the business.

Key Responsibilities
The key responsibilities include the following:

Monthly financial management reporting. 

• Reporting that is in accordance with the Santam Group requirements, accounting policies including IFRS and Regulatory requirements.
• Setting up processes to ensure efficient and effective delivery of reporting requirements by Business Units within the required Group Reporting timelines.
• Support the financial reporting requirement where business change necessitates reporting changes.
• Variance analysis and reporting of revenue and expenses.

Forecast, Budgeting, Scenario planning and Analysis

• Effective and efficient quarterly forecasting and annual budgeting 
• Supporting the BS Business with financial planning, scenario planning, and strategic business case development.

 Other Reporting Responsibilities:

• Team management, training, mentoring, and coaching.
• Coordinate the monthly financial reporting to the CS Business and Santam Group Exco.
• Coordinate the quarterly financial reporting to the CS Board.
• Ad hoc data analytics and reporting.

 
Qualifications and Experience

• CA or CIMA qualification
• Minimum 7 years of experience in a financial department
• Minimum 5 years of experience in financial analysis/ management reporting
• Experience in setting up financial reporting processes
• Experience in data validation, accuracy and completeness reporting is strongly recommended
• Insurance industry experience is strongly recommended

 
Competencies

• Strong resilience and a positive attitude is required
• Strong relationship management skills required
• Be able to analyse information and have attention to detail 
• Self-confidence & assertiveness
• Leading and deciding
• Planning and organising
• Analysing and interpreting
• Creating and conceptualizing
• Applying expertise and technology
• Pro-active and achievement orientation
• Adherence to principles and values
• Work well in diverse and changing environment
• Delivering results and managing customer expectations

 
Skills and Knowledge

• Strong excel skills required
• Excellent analytical skills and logical reasoning required
• Insurance knowledge strongly recommended
• Good reporting and communication skills required 
• Strong relationship management skills required
• Ability to work under pressure