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  • Posted: Nov 17, 2022
    Deadline: Not specified
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    At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
    Read more about this company

     

    Snr Specialist: IT Systems Developer (SAP Payroll)

    Purpose

    All aspects of the payroll processing function including support of the HR Payroll Department during the weekly, biweekly, and monthly payroll processing cycles, research and configuration for payroll taxes, configuration of payroll deductions, on boarding and off boarding of employees for acquisitions, year-end processing and touch points with other SAP modules that impact payroll (Time, Accounts Payable, Finance, and others).

    Key Responsibilities

    • Configure SAP HCM Payroll system to meet client business requirements, testing and support for all fixes and enhancements.
    • Testing and support for the annual SAP support pack implementations.
    • Performs duties aligned with the business systems analyst role which includes incident support, development of business requirements documents, process maps, application testing, and training.
    • Analyze, configure, and implement appropriate solutions with the support of the other Functional/Development Consultants when applicable
    • Technically analyses program issues through debug.
    • Provide advice and guidance regarding statutory/legal obligations.
    • Devises or modifies procedures to solve complex systems problem and is responsible for aligning technology solutions with business strategies.

    Additional Key Responsibilities

    • Partners with the functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs.
    • Conduct knowledge transfer and training of end-users, including sharing best practices.
    • Understands business process; can arrange their own tasks and workload and implement the strategy, with the aim of developing the business further. Accepts responsibility for own tasks and projects and manages these in terms of quality, productivity, and resources. Recognises risks in the project/ tasks and provides suggestions for minimising them.
    • Uses own initiative to look for solutions/opportunities for improvement and is willing to make decisions; recognises overarching problems as well as political situations and escalates these if necessary.

    Minimum Experience

    • +5 years in business and HR functional knowledge.
    • Knowledge of integration with SAP SuccessFactors.
    • ABAP de-bug skills and experience to build/amend simple ABAP HCM based programs will be an advantage.
    • Desirable to have knowledge of ESS and MSS.
    • Knowledgeable in Personal Administration and OM will be an advantage.
    • Experience managing the SAP HCM Time and Leave global design development and delivery.
    • Strong communication and presentation skills.
    • Strong ability to facilitate discussions and negotiate mutually beneficial solutions when necessary.

    Minimum Qualifications

    • Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.
    • SAP Certification.

    Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

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    Investor Line Agent

    Purpose

    To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.

    Minimum Experience

    • 1 - 2 years experience in a similar environment

    Minimum Qualifications

    • Further Education and Training Certificate (FETC) [NQF Level 04] in Consumer Services

    Additional Minimum Qualifications

    Outputs

    Process

    • Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
    • Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
    • Respond promptly to call centre calls in a professional manner, ensuring an excellent and accurate client service in enhancing organisation reputation.
    • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
    • Proactively identify problems, apply known solutions and escalate more difficult problems.
    • Plan for task execution and adjust priorities against an established plan.

    Customer

    • Liaise and interact with customers via approved communication channels in a positive and helpful manner.
    • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
    • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

    Learning and Growth

    • Contribute positively to own area-specific knowledge improvement.

    Governance

    • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

    Competencies

    Liberty Values

    Technical Competencies

    • Product and/or Service Knowledge (Basic)
    • Call reporting (Basic)
    • Handling Difficult Calls (Intermediate)
    • Inbound Phone Statistics (Basic)
    • Query resolution (Intermediate)
    • Customer Relationship Management (Basic)

    Behavioural Competencies

    • Customer Orientation (Basic)
    • Customer service orientation (Basic)
    • Organisation and Attention to Detail (Basic)
    • Interpersonal Effectiveness (Basic)
    • Teamwork and Cooperation (Basic)
    • Problem Solving and Analysis (Basic)
    • Communicating with Impact (Basic)

    Method of Application

    Use the link(s) below to apply on company website.

     

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