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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.
Key Deliverables / Primary Functions
- Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
- Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
- Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
- Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
- Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.
- Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
- Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
- Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.
Functional Skills
- Database Management and Analytics
- General PC knowledge including Microsoft Office expert level
- ITIL & Quality Management Principles
- Remedy System Operation
- Best Practice in Database Administration
- Oracle Database product licensing knowledge desirable.
Behavioural Competencies
- Job Match
- Developing and implementing account plan or strategy
- Meeting customer expectations
- People / Team Leadership
- Decision Making
- Communication and Impact
Qualifications
- A Degree (NQF7) or Diploma (NQF6) in Information Technology or Computer Science
NQF 4: Grade 12
Experience
- 5 years’ experience in the administration of databases.
- Alternatively, 6+ years’ experience in administration of databases.
- Oracle, AWS or Azure cloud experience/certification, 1+ years, advantageous.
Certifications / Professional Registration
Special Requirements/ Employment Condition
Work Characteristics
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Core Description
Provide remote support for all Field Technicians to diagnose and resolve all software and hardware incidents and provide technical training to all Field Technicians.
Key Deliverables / Primary Functions
- Diagnose and resolve software and hardware incidents, including operating systems (Windows, Linux and Mac) and across a range of software applications
- Assist all users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.
- Accurately record, update and document requests using the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers and scanners.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.
- Provide training to fellow team members on project rollouts, latest technologies and assist with their development.
- Be willing to attend internal and external training as necessary to keep up to date with the latest technology and internal system processes.
Functional Skills
- Excellent customer relation skills
- Functional knowledge of a range of Microsoft and Linux operating systems
- Knowledge of the hardware and software deployed by the customer
- Knowledge and adherence to company policy and procedures
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
Grade 12 (NQF 4) with relevant IT Certification
Experience
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Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations
Key Deliverables / Primary Functions
Under direct supervision, responsible for the routine maintenance and tuning of simple production and development databases. Responsible for monitoring security, diagnosing database problems and backup/restore of applicable databases. Manage and grant access to the various databases. Works directly with users to resolve data conflicts and inappropriate data usage and may manipulate data within accordance of organisation standards. Directs the maintenance and use of the corporate data dictionary.
Functional Skills
- Best Practice in Database Administration
- ITIL & Quality Management Principles
- Remedy System Operation
- Understands Data Centre Operation
- BCX’s Business Ethics and Values
- Knowledge of Operating Systems and Network Protocols
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
It will be advantageous to have a 3-year tertiary qualification
Experience
- 5 years broad relevant experience in IT industry • 2 years proven experience in administering Data Bases
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
Work Characteristics
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Core Description
Provide quality high standard and efficient support and assistance to BCX clients on the Active Retail product suite. The individual filling this role needs to have 1-2 years active support experience in a retail environment. It is required that the person can understand and participate in the inception, planning and execution of new projects and services that are required in current and future enhancements and changes on the product.
Key Deliverables / Primary Functions
- Provide enhanced support to clients and support personnel
- Establish a strong working relationship with other team members
- Understands team goals
- Number of calls identified as problems, and process of resolving related incidents given through to helpdesk
- Number of incidents sheets given through to development
- Involvement of all projects for clients
- System Testing and Solutions
- Delivers quality, reliable, effective, affordable, and efficient solutions
- Meeting the defined timelines set at the start of each project
- Follow best practices in all areas of testing
- Ensure that the outcome meets the customer’s satisfaction and requirement
- Detailed and professional testing documentation
- List of training needs from customers and support personnel
- Attendance registers for training session
- Setup and creation of training courseware and sessions
- Maintains high levels of co-operation with other internal business units / departments to achieve user satisfaction and business growth
Functional Skills
- Change Control
- Good understanding of retail hardware and trends
- Good understanding of the technical aspects relating to Computer Hardware
- SQL support and setup
- Good understanding of the development cycle
- Technical competence in, Windows system support and troubleshooting
- Knowledge of the operating system/s
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Decision Making
- Handling Pressure
- Communication and Impact
Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12
Experience
3 years experience
Or
If highest qualification Grade 12 - 5 years experience in Retail
- Knowledge of MSSQL
- Ability to meet deadlines
- Ability to work co-operatively with other people (Team Member)
- Ability to work after hours
- Ability to work under pressure
- Ability to adapt flexibly to change
- Ability to analyse and resolve problems
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
Valid Drivers license
Work Characteristics
WFA /Office Based
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Core Description
To develop transversal digital platform solutions in accordance with business and customer requirements,designing and facilitating the most optimal profitable solutions and customer roadmaps for digital transformation.
Key Deliverables / Primary Functions
- Contributing and actively driving the Digital Platforms Solutions Innovation & Technology Business Unit Strategy
- Accountable for producing innovative complex, multiple transversal unit solutions that meet the required levels of quality and standards within negotiated and agreed service levels, operational level agreements or contracts.
- Accountable for developing and presenting winning solution proposals including inter alia solution strategy, architecture and design and pricing that meets client requirements and aligns with the BCX Digital Platform Services strategy
- Identifying and mitigating Technology, Commercial and Delivery risks in proposed solutions.
- Engaging with external stakeholders, along with BCX OEM’s, to understand and shape client strategy and requirements and subsequently present solution proposals to those clients.
- Participating in client or vendor contract negotiations where required.
- Participating in deal qualification or selection processes
- Collaborating with and facilitating efficient engagement between and within BCX Divisions and Specialised Sales
- Establish and enhance relationships and network with partners, customers and vendors
Functional Skills
- Proposal and Solution development
- SLA & OLA Management
- Client & Vendor Management
- Risk Management
- Project Management
- Digital Platform Services Solutions
Behavioural Competencies
- Communication and Impact (Observed throughout the interview process)
- Decision Making
- Meeting the customer expectations
- Developing and implementing strategy
- People -Team Leadership
Qualifications
- Relevant Diploma (NQF 6) in Information Technology in Information Technology
OR NQF 4 (Grade 12)
Experience
- 10+ years’ experience in solution architecture, of which 2 years at a senior level – with specific experience in developing application, digital or specialised software platform solutions.
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
Valid Drivers license
Willing to travel (local and international)
Work Characteristics
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Core Description
To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Manage Services Administration on Office 365, Mimecast and Backup Solutions.
Key Deliverables / Primary Functions
- Application and device troubleshooting and support
- Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
- Used approved remote management tools to remote support end user devices
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Ability to do root cause analysis and troubleshooting across systems to resolve incidents
- Excellent communication skills (verbally, telephonically and electronically) Email, What’s App etc.
- Ability to engage and liaise with all personnel including VIP personnel.
- Follow escalation matrix and keep customer informed.
- Enabling management with communication about incidents/requests
- Remote support and 24*7 standby, after hours and on-call support
- Ownership of Incidents and Service Requests, until resolution with continues feedback.
- Build Relationship with customers to improve and provide world class support.
- Assist with the connection of end user devices to Audio Visual support equipment
- iPad, Apple, and Android mobile support.
- Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
- Identify and understand business challenges of the Customer and the impact thereof on the device support
- Build a working knowledge of Microsoft products
- Support security policies and standards of the Customer
- Ensure company assets (replacement parts) are tracked and maintained responsibly
- Develop, document, and maintain Knowledge Based Articles.
Functional Skills
- Superior computer skills on MS Packages • Mobile support skills • Hardware trouble shooting skills
- Excellent communication and negotiation skills • Strong administration skills • Skill to drive a problem to solution even beyond BU area of responsibility,
- Excellent Customer relationships and listening potential • Conversant knowledge of IT terminology
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
Experience
- 2 years’ experience with relevant IT certification
Certifications / Professional Registration
Applicable industry certification is required
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- MCP or CCIE or MCSC will be an advantage
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
- Special Requirements/ Employment Condition
- Valid Drivers license
- Own vehicle
- Willing to work extended hours
Work Characteristics
- Office Based position
- Billable
- Onsite and Field work
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Core Description
To provide leadership and commercially sound strategic direction for the Commercial function in Digital Platform Solutions. To transform and realise the digitalisation journey for our clients. This includes spearheading vendor partner management and commercial modelling, overall risk and governance discipline, project tracking and internal control, as well as playing a key and pivotal role in shaping commercially sound, accurately priced customer deals
Key Deliverables / Primary Functions
- Formulate and implement the commercial strategy accounting for current and future market forces and movements, in alignment with the BCX Digital Platform Solutions strategy and overall business strategy.
- Provide sound risk and governance discipline, mitigation and oversight, and internal control, supporting the various business units within Digital Platform Solutions.
- Lead and drive the sales cadence focus, in conjunction with the various business unit leads and CSO stakeholders in support of new revenue generation. Actively supporting sound deal shaping and accurate costing and pricing thereof.
- Lead the monitoring and tracking of key projects, big bet and KPI achievement, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Lead and drive vendor partner management, as well as the merger and acquisition focus for Digital Platform Solutions.
- Promote and facilitate optimum engagement between BCX Divisions and establish, develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
- Provide commercial thought leadership, effective commercial modelling practices and customer commercial intervention support, across the various business areas for Digital Platform Solutions.
- Establish and foster a culture of performance excellence, employee engagement and transformation.
- Develop and drive growth and account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
- Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
- Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
Functional Skills
- Commercial Awareness
- Strategic Planning
- Risk Management
- Business Management
- Data Analysis
- Partnership Management
- Contract Management
- Behavioural Competencies
- Deciding & Initiating Action
- Creating & Innovating
- Delivering Results & Meeting Customer Expectations
- Presenting and Communicating Information
- Adapting and Responding to Change
- Entrepreneurial & Commercial Thinking
- Persuading & Influencing
- Leading & Supervising
Qualifications
- Relevant Post Graduate degree (NQF8) in Business/ Commerce or Finance/Accounting
- MBA will be an advantage
- Experience
- 10 to 12 years’ experience within the ICT sphere with proven commercially orientated strategic management focus. Experience in management within a large and highly complex organisation, of which 3 - 5 years was at an executive level. Incumbent must have proven business acumen with experience in C-suite stakeholder engagement
Certifications / Professional Registration
- None
- Special Requirements/ Employment Condition
- Valid Drivers license
- Work Characteristics
- Office based/ Work from Home Based
- Non-Billable
Method of Application
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