Jobs Available Now at BankservAfrica

Your key responsibilities include:

• The roles and responsibilities of a Programme Lead Credit Modernisation typically include a wide range of tasks related to managing and overseeing the credit modernization initiative. 

Program Management:

• Develop and execute the overall strategy for credit modernization
• Define project scope, goals, and deliverables
• Establish timelines and project milestones
• Allocate resources and monitor progress to ensure timely completion

Stakeholder Management:

• Identify and engage with key stakeholders across various departments (e.g., IT, risk management, compliance)
• Communicate project objectives, progress, and potential impacts to stakeholders
• Address stakeholder concerns and ensure alignment with organizational goals

Team Leadership:

• Build and lead a cross-functional team of experts, including project managers, business analysts, developers, and testers
• Provide guidance and support to team members
• Foster collaboration and ensure effective communication among team members

Requirements Analysis:

• Work closely with business stakeholders to gather and prioritize requirements for credit modernization
• Analyze existing credit processes and systems to identify areas for improvement
• Define functional and technical requirements for the modernization effort

Vendor Management:

• Evaluate potential vendors and solutions for credit modernization
• Negotiate contracts and service level agreements with vendors
• Manage vendor relationships and ensure delivery according to agreed-upon terms

Risk Management:

• Identify potential risks and issues related to credit modernization
• Develop risk mitigation strategies and contingency plans
• Monitor and address risks throughout the project lifecycle

Change Management:

• Develop a change management plan to support the adoption of new credit processes and systems
• Engage with stakeholders to communicate changes and address concern.
• Provide training and support to users to facilitate a smooth transition

Quality Assurance:

• Define testing strategies and ensure thorough testing of credit modernization solutions
• Monitor system performance and functionality post-implementation
• Address any defects or issues identified during testing

Reporting and Governance:

• Establish metrics and KPIs to measure the success of the credit modernization initiative
• Prepare regular progress reports for executive leadership and stakeholders
• Ensure compliance with relevant regulations and internal policies

Continuous Improvement:

• Monitor industry trends and best practices related to credit modernization
• Identify opportunities for continuous improvement and optimization
• Solicit feedback from stakeholders to inform future enhancements
• Overall, the Programme Lead Credit Modernisation plays a critical role in driving organizational change and ensuring the successful implementation of credit modernization initiatives. This role requires strong leadership, project management, communication, and technical skills, as well as a deep understanding of credit processes and systems.

QUALIFICATION / KNOWLEDGE 

• Bachelor's degree in a relevant field such as business administration, finance, information technology, computer science, or a related discipline is typically required 
• Project Management Certification: Certification in project management methodologies such as Project Management Professional (PMP), PRINCE2, or AgilePM can be beneficial
• Required computer literacy levels in the MS Office suite and applicable Programme Management Applications    
• Required computer literacy levels

EXPERIENCE

• Minimum 15 years’ experience in Programme Management 
• Experience in Payments and Banking industry will be an advantage
• Experience in budget management 
• Experience in facilitating meetings and consultations with internal and external stakeholders at various levels
• Experience in project management, particularly in leading complex transformation initiatives within the financial services industry
• Experience specifically in credit risk management, credit operations, or credit technology is highly desirable
• Credit Expertise: A deep understanding of credit products, processes, and regulations is crucial for a Programme Lead in Credit Modernization. Candidates should have expertise in areas such as credit risk assessment, underwriting, portfolio management, and regulatory compliance
• Technical Skills: familiarity with relevant technologies and systems used in credit operations is advantageous. This may include knowledge of credit scoring models, credit decisioning systems, loan origination platforms, data analytics tools, and enterprise resource planning (ERP) systems
• Communication and Stakeholder Management: Strong communication and interpersonal skills are essential for effectively engaging with stakeholders across different business functions and levels of the organization. The Programme Lead should be capable of articulating complex concepts in a clear and concise manner and building consensus among diverse stakeholders
• Leadership Abilities: As a leader of the credit modernization initiative, the Programme Lead should demonstrate strong leadership qualities, including the ability to inspire and motivate team members, make sound decisions under pressure, and navigate challenges effectively
• Analytical and Problem-Solving Skills: The ability to analyze complex problems, identify root causes, and develop creative solutions is critical for addressing challenges encountered during the credit modernization process
• Change Management Expertise: Experience in change management methodologies and practices is valuable for guiding organizations through the transition to new credit processes, systems, and workflows
• Regulatory Knowledge: A solid understanding of relevant financial regulations and compliance requirements, such as Basel III, Dodd-Frank Act, and local regulatory frameworks, is important for ensuring that credit modernization initiatives adhere to legal and regulatory standards

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Your key responsibilities include:

Oversight and management of the customer support team and delivery assurance of the below services:
 

• Pre-Sales
• The Pre-Sales element refers to a set of activities performed prior to customer acquisition or the provision of new products/services to existing customers. Pre-Sales aims to provide services to create, maintain and produce customer proposals and to ensure consistency across the business with regard to content, BankservAfrica CI, pricing, and terms and conditions. Product managers provide expert input to proposals and confirm proposals before publishing the proposal prepared by the pre-sales team. 

Customer onboarding management

• The Account Support team tracks, manages and reports on the customer onboarding cycle and holds stakeholders accountable for delivery in the following areas:
• Proposals – provides proposal and tracks till conclusion or cancellation
• Contracting - ensures that contracts are requested from legal, provided to Customer Portfolio Managers and Product Managers for delivery to customers, and manage the process to ensure that they are concluded before product implementation. CAS also plays a supporting role to Customer Portfolio Management with customer contracting.
• CAS ensures that the onboarding processes are followed and concluded timeously, and that the deliverables are documented and tracked.
• Internal Readiness – monitors that all elements identified for each product / service are executed according to checklists identified.
• Stabilisation – monitors that all elements identified for each product / service are executed according to checklists identified.
• CAS also provides support to Account Management with customer information management and reporting. 

Customer/Stakeholder Satisfaction Surveys

• Customer and Stakeholder Satisfaction Surveys are managed by CAS.  This includes:
• Vendor and contract management as required
• Negotiating timelines with vendor and internal stakeholders, managing the data and processes to conclusion.
• Management of remediation and reporting to business.
• Communication Plan and reporting to present results to EXCO, MANCO, and other internal BankservAfrica forums

Stakeholder Satisfaction Surveys are managed through the stakeholder management team, but supported by CAS for:

• Vendor and contract management as required
• Internal stakeholder management
• Remediation management and reporting

BankservAfrica CRM System

• CAS owns and manages the BankservAfrica CRM system which includes:
• Vendor and contract management
• Internal stakeholder management, training and rollout
• System Administration, Data management, data integrity and POPIA
• Managing system support and enhancements including specification, vendor development, testing and implementation.

Reporting

• Management and maintenance of Customer Participation visualisation in BankservAfrica Products and Services
• Setup and maintenance of CAS processes as well as identification and roll out of customer experience processes.

Some additional activities that may not have been listed above would include, but not limited to: 

• Marketing Input Provision 
• Product Management assistance 
• Proposal Input Provision 
• Internal escalations 
• Customer Information management 

QUALIFICATIONS / KNOWLEDGE

• Relevant BComm/Information Management degree/diploma or relevant certification
•  equired computer literacy levels 
• Analytical and Problem-solving skills.
• Ability to work accurately and efficiently.
• Extensive knowledge and proficiency of Microsoft Office Suite of Products (Specifically Excel and PowerPoint)
• Advantage would be a relevant PASA qualification

Excellent business writing skills

EXPERIENCE

• Experience in customer/product management 
• Minimum 5 years’ management experience
• Project Management, Business Analysis and Process skills
• Advantage would be experience with CRM systems 
• Advantage would be experience with Customer Satisfaction Surveys
• Advantage would be experience in the National Payments Industry

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Your key responsibilities include:    

• Product Development Roadmap and initiatives – Align and Provide input into overarching business strategy.     
• Identify and scope opportunities for product improvement/ value creation.
• Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.
• Develop a detailed Product Business Plan, strategy and associated roadmap for the product suite including gap/needs identification, product lifecycle management, risks, opportunities, pricing, contract awareness and manage accordingly. 
• Manage any customer escalations with regards operational efficiency, accuracy and experience.
• Negotiate contracts with current and prospective service
• Grow volumes and usage through collaboration with Head of TCIB, Scheme Manager and Business Development teams on proposals and customer interaction
• Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy
• Support the Market Development team to drive new opportunities and maintain existing clients, to ensure revenue retention and protection. 
• Ensure the establishment of automated billing, interchange validation and reconciliation
• Ensure all legal, contractual and regulatory requirements are met before a new customer goes live
• Ensure compliance with product and industry disaster recovery requirements  
• Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval.
• Be the first escalation point for all related incidents raised.
• Manage a customer take-on program and deployment in alignment with all relevant business standards to ensure the successful take-on of new participants
• Develop monthly tracking and reporting at product level, market trends and product lifecycle 
• Monthly reporting and forecasting of Participant performance, volume trends, implications and any recommended actions to grow or protect customer usage.
• Monthly reporting of performance against SLA
• Identify and drive key actions at customer product level and industry level and track and resolve any performance issues or incidents raised.

QUALIFICATIONS / KNOWLEDGE

• Product service knowledge 
• Proficient in Microsoft Office
• Understanding of industry payments landscape (Inter-bank and regulatory)

EXPERIENCE

• Minimum 5 years’ experience in inter-bank clearing and settlement processes.
• The incumbent requires a good understanding of cross-border clearing and settlement processes, regulations, market dynamics, and competitive landscape.
• Minimum 5 years’ experience in related product management disciplines.