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BankservAfrica is the largest automated clearing house in Africa. We build and operate South Africas core interbank payments infrastructure
Your key responsibilities include:
Oversight and management of the customer support team and delivery assurance of the below services:
Customer onboarding management
Customer/Stakeholder Satisfaction Surveys
Stakeholder Satisfaction Surveys are managed through the stakeholder management team, but supported by CAS for:
BankservAfrica CRM System
Reporting
Some additional activities that may not have been listed above would include, but not limited to:
QUALIFICATIONS / KNOWLEDGE
Excellent business writing skills
EXPERIENCE
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