Jobs at Six Senses

Required Knowledge, Experience and Skills:

• At least 3 years previous long-term insurance pricing and product development experience.
• Member of ASSA.
• All CTs completed with progress in STs.
• Studying towards becoming a qualified actuary in the Life insurance industry.

Skills:

• The ability to build strong relationships with a wide range of people, both internally and externally and across various countries and cultures.
• Excellent verbal and written communication skills.
• Able to work under pressure in meeting internal and external deadlines.
• Strong problem-solving skills.
• Attention to detail.
• Commitment to excellence in execution and delivery.
• Excellent numerical and analytical skills.
• Excellent IT skills (MS Office, SQL Server, Working with large datasets).
• Ability to work with minimum supervision.
• High level knowledge of life insurance products, markets and channels.
• Synthesise customer requirements, market trends, technological advances and constraints, legal imperatives, marketing appeal, financial objectives and underwriting and actuarial principles and use this to develop product value propositions.
• Sound financial literacy and analytics capability.
• Ability to communicate to colleagues and management both verbally and in writing.
• Critical thinking and sound questioning of concepts or ideas.
• Strategic business analysis and assessment.

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Qualifications:

• A relevant IT qualification (A+, N+, MCSE or a combination thereof).
• Microsoft Office Specialist (MOS) Master 2010 Certified or Microsoft 365 Fundamentals Certification (MS-900)
• Microsoft Azure Fundamentals (AZ-900) (preferable)

Key Performance Areas:

• Working as part of the wider team, ensuring attention is paid to achieving the team KPIs by answering calls and resolving tickets
• Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures
• Facilitate repairs of faulty equipment
• Set up IT equipment required for boardroom meetings, video conferences and external client meetings where required
• Maintain compliance with IT policies and procedures
• Ensure that all incidents that are logged and or escalated are driven to timeous resolution within SLA guidelines
• Managing, owning and being responsible for all IT first/second line support issues for customers
• Referring issues that cannot be resolved immediately to appropriate members of the third line support teams.
• Log a service desk ticket before issuing any stock.
• Check IT equipment stock levels regularly and compare against asset register at least once a month.

Experience:

• Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
• Experience of working collaboratively with others to achieve success
• Minimum 2-3 years’ experience in a support environment

Skills and Knowledge required:

• Microsoft Windows 10 & 11
• Microsoft 0365
• Microsoft end Point Manager admin center (or other Management solutions)
• Apple and Android products (Tablets/Phones)
• Printing solutions (PD Print and MFD)
• Active Directory and Exchange
• Mimecast email management
• SCCM (reporting, collection management, log analysis)
• iManage Work 10 DMS (or other Document Management Systems)
• Aderant Expert, CMS, Interaction
• Encryption software
• Video conferencing (Yealink,Teams, BYOD)
• Intermediate experience in networking

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• The Government Employees Pension Fund (GEPF) invites applications for Internship opportunities in the below mentioned fields. The GEPFuture Internship Programme will run for a period of 18 months
• The programme is aimed at unemployed graduates who have successfully completed at least a three (3)-year Degree/National Diploma OR students who have passed all course work
• but require practical workplace exposure for completion of a qualification in any field specified above.

INTERNSHIP ROLES IN THE BELOW MENTIONED FIELDS:

• Information Technology: National Diploma National Diploma/ Degree in Information Technology, Computer Science, Engineering
• Internal Audit: National Diploma/ Degree in Internal Audit
• Legal: Bachelor of Law Degree
• Benefits Administration: Degree in Business, Humanities or Social Sciences