Jobs at Motus Holdings Limited

Job Description    
The Call Centre at Zulberg Close within Europcar has a permanent opportunity available for a Customer Services Consultant. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!

Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Position Overview    

• The purpose of the position is to provide a query handling platform to customers; processing customer service queries accurately and in a timely manner; resolving issues that impact negatively on the customer’s rental experience; determining reasons for errors, and recommending ways of improving the customer’s experience.

Specific Role Responsibilities    
Job Outputs:

• Respond to all email enquires within the turnaround time (48 working hours).
• Manage and resolve all queries within the expected turnaround time (48 working hours).
• Fully responsible for resolving customer issues, both internal and external, proactively solving the source of the issue.
• Ensure that queries are accurately logged, and that the correct query code is applied to the dispute.
• Conduct a thorough investigation and provide sufficient information to substantiate processing of credit/debit.
• Ensure the relevant authorization is received before a credit note is processed.
• Close queries once resolved.
• Fully responsible to provide the customer, both internal and external, with feedback on outcome of query or to keep the customer up to date with any delays.
• Identify inaccuracies and address issues with the relevant departments and regions with the view to minimizing errors.

Qualifications and Experience    
Minimum Experience

• 3 years within the customer service environment. A focus on query management strongly preferred but not the only factor considered.

Minimum Qualification

• Grade 12/ Matric
• Relevant tertiary qualification – an advantage.

Minimum Requirements

• Computer literate (MS Office)

Skills and Personal Attributes    
Competencies

• Communication (highly proficient – written and verbal)
• Excellent interpersonal skills, articulate and well-spoken with internal and external customers on all levels.
• Customer Service
• Query Resolution
• Conflict Management
• Systematic problem solving skills
• Analytical
• Numeric Reasoning ability
• Strong administrative skills
• Must be able to work under pressure
• Time Management, including strong organizational and multitasking skills, meeting deadlines etc.
• High levels of accuracy
• Attention to detail
• Assertive

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Position Overview

• The purpose of the position is to develop, execute and manage a marketing strategy for the Europcar and Tempest Car Hire brands that supports the revenue growth and brand positioning objectives of the organization; and manage and direct all related activities.

Specific Role Responsibilities
Job Outputs:

• Develop, implement and manage a firm marketing strategy to ensure market relevance, driving effective implementation to realise marketing objectives.
• Effective management of the marketing, advertising and promotional activities documented in the strategy.
• Determine, manage and control the marketing budget as well as deliver the required outputs within the agreed budget.
• Oversee and manage sponsorships and associated costs.
• Oversee the coordination, management and implementation of the brands marketing campaigns and adhoc marketing roll out plans.
• Management of deliverables with media and advertising agencies, as well as other key marketing suppliers.
• Control and manage the brands and CI elements.
• Coordination and management of the brands social media and website presence.
• Report on competitor analysis and make recommendations to Executives.
• Conduct research and gather data to provide input to operational reporting and decision making processes, identify new opportunities/technologies which could yield better results.
• Ensure that marketing and sales support material, company profiles, media announcements and standard documentation are legally sound and compliant, meets business needs and required standards.
• Keep up to date with marketing trends and industry innovations.
• Maintain and coordinate a communication network of internal and external stakeholders to ensure compliance, requirements are adhered to and applicable support to associated communication efforts.
• Build and foster relationships with key suppliers, internal customers and partners.
• Oversee and manage all marketing administration.

Qualifications and Experience
Minimum & Qualifications Experience:

• 5-8 years relevant experience in a similar environment, of which at least 2-3 years mid-senior level managerial experience within the marketing context. Please note that experience of both agency and corporate contexts will be a benefit; agency-only exposure is not what we are looking for.
• Experience must include all aspects of developing, implementing and managing marketing strategies.
• Broad experience in relevant marketing disciplines required (PR, sponsorship, ATL, BTL, TTL, online, social media, campaign planning and management, media planning, agency management).
• Prior experience of managing multiple brands - essential.
• Prior experience of interacting with a global brand and franchisor/head office – an advantage.
• Strong background in terms of web/online/search marketing as well as brand management within the context of social media.
• Knowledge and technical understanding of digital sales and marketing channels, technologies, data management principles and integration. Deep and technical understanding – an advantage but not essential; prior exposure – essential.

Note:

• Experience must have been with brands that can be likened to ours in terms of positioning strategy and the execution and management thereof, and the type of customer/ consumer the brand communication intends to reach.
• Candidates should be screened to determine whether they are comfortable with a role that includes both a strategic and operational marketing contribution. This isn’t a strategy-only role – it requires a strategic thinker but someone very comfortable to roll up their sleeves daily to deal with operational marketing responsibilities.

Skills and Personal Attributes
Competencies:

• Excellent verbal and written communication skills; a strong effective communicator.
• Marketing strategy development and implementation.
• Capable of research and analysis, using these and other methods to develop a deep understanding of the end user/consumer; and to use these insights to grow demand for our products.
• Application of social media for marketing purposes.
• Expertise and skills with the tools of the trade in marketing including PR, written communication, website development and maintenance, market research, agency processes and management of deliverables, brand management etc.
• Fully versed in internet and social media strategy with a demonstrated track record.
• Ability to interact, communicate and present ideas at boardroom level.
• Time & priority management which includes the ability to consistently work within a deadline and well under pressure, working quickly and efficiently with a great deal of autonomy.
• Problem analysis and problem solving skills.
• Planning and Organizing skills and the ability to remain organized and focused in a pressurized environment.
• Optimistic Leadership: the ability to motivate, develop and inspire an enthusiastic team to achieve remarkable results and drive real innovation.
• Ability to lead in an environment of frequent change.
• Highly developed ability to coordinate the efforts of a team of diverse employees, multiple projects and required outputs.
• Attention to detail
• Able to work under pressure.

Personal Attributes:

• Committed
• Professional
• Resilient
• Strong leadership presence/ability.
• Possession of creative flair, versatility, conceptual/visual ability and originality.
• Energetic
• Creative and inquisitive, a drive and willingness to learn and grow.
• Knowledgeable and self-sufficient.
• Deadline driven, having a sense of urgency in work delivery.

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Position Overview

• The purpose of the position is to manage and co-ordinate Europcar & Tempest Car Hire (hereinafter referred to as the brands) graphic design and illustration requirements. We are looking for a creative, innovative, and mid-level designer to take ownership of the content creation and visual design components of our marketing material, website, newsletters and digital marketing assets. It will be advantageous if the candidate has some experience with video-editing and multi-media.

Specific Role Responsibilities
Job Outputs:

• Ability to interact, communicate and present ideas.
• Collaborating with the marketing team members to understand needs, review briefs, design storyboards, and create and edit designs and visual effects.
• Work with the marketing team to brainstorm new initiatives, strategic idea generation, seasonal campaigns, and forward planning.
• Copywriting skills and an understanding of digital copywriting will be advantageous.
• Using software and other techniques to produce designs and visual effects.
• Listening to feedback and altering designs to better suit the team’s needs.
• Using creativity and artistic techniques to tell a story or provide information in visual form.
• Researching industry trends and developments and learning new applications.
• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with outside agencies, art services, web designers/development team, marketing, printers, and colleagues as necessary.
• Communicating with marketing about layout and design, reviewing final layouts and suggesting improvements when necessary.

You will be required to create a broad range of graphics and layout for the brands, including but not limited to:

• Product illustrations
• Company logos
• Campaigns and Promotions
• Corporate Stationery
• Websites
• Google Banners
• Email Banners
• Emailers
• Location Bank Campaign Imagery
• Design all creative assets in a variety of specs suitable for each social media platform, including Facebook, Instagram, LinkedIn, Twitter, TikTok & YouTube.
• Signage 
• Company profiles
• Tender documents

Qualifications and Experience
Minimum Requirements:

• Bachelor’s degree in graphic design or related field.
• 2 - 5 years’ experience as a graphic designer.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including the Full Adobe Suite (Photoshop, InDesign, Illustrator, Animate, Dreamweaver), as well as office tools PowerPoint, Word, Excel.
• A strong eye for visual composition.
• Ability to follow and correctly apply the brand CI. Ensuring that the final product aligns with the brand CI, project objectives and is delivered on time.
• Ensuring brand  consistency and alignment across all marketing channels.
• Understanding of marketing, production, website & digital design, corporate identity, product packaging, advertisements, outdoor, campaigns, corporate stationery, and multimedia design.
• Knowledge of printing, file types, colours, paper, materials, dies, lighting.
• Possession of creative flair, versatility, conceptual/visual ability, and originality. The ability to think out of the box.

Skills and Personal Attributes
Skills & Attributes:

• Ability to multi-task and remain organized in a pressurized environment
• Attention to detail, adaptability, and receptiveness to feedback and direction
• Ability to work well in a team
• Strong interpersonal, communication, presentation, and computer skills
• Creative and inquisitive
• Mature and knowledgeable
• Reliable
• Willingness to learn and grow
• Commitment
• Self-sufficient
• Verbal & written communication skills
• Effective time management skills and the ability to meet deadlines
• Work quickly and efficiently with minimum supervision
• A can-do attitude