Available Roles at MiWay Insurance Limited

Minimum Qualification Required

• Grade 12 / Standard 10 
• Tertiary qualification will be beneficial
• RE Certificate
• Fully FAIS Accredited 

Minimum Experience

• 2 – 3 years experience in a Sales call center environment

Essential Requirements

• Self-managed
• Well spoken
• Active listening skills
• Self-motivated
• Adaptability
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels
• Customer focus
• Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Team player
• Problem analysis and problem solving
• Commitment to personal and team goals
• Strong service, and problem-solving skills 

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation
• Personal Attributes
• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

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Minimum Qualification Required

• Grade 12 / Standard 10 
• Tertiary qualification will be beneficial
• RE 5 Certificate
• Fully FAIS Accredited (150 Credits )

Minimum Experience

• 2 years’ experience in a management role.

Deliverables include, but will not be limited to

• Achieving set KPI’S set out by business.
• Reporting on performance daily/monthly to the Line Manager
• Data analysis, identifying and presenting viable solutions.
• Mentor and train sales advisors
• Creating strategic sales plans and implementation.

Competencies Required

• Excel
• Word
• Powerpoint
• Power BI 
• Outlook
• Self-starter, self-motivated and self-disciplined with a proven track record
• Sound understanding of business and business development
• Sales target driven with an ability to see opportunity and open doors
• Strong written and verbal communication skills
• Practical and effective communicator, able to communicate at all levels
• Strong service, and problem-solving skills 
• Ability to multi-task and cope under pressure 
• Ability to work independently and as part of a team
• Commitment to personal and team goals
• Creative and innovative 
• Professionalism 

Knowledge and Skills

• Drive leads and service targets
• Call Centre control and reporting
• Budget and expenses
• Stakeholder communication
• Management of employees

Personal Attributes

• Builds effective teams - Contributing independently
• Decision quality - Contributing independently
• Directs work - Contributing independently
• Plans and aligns - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently