Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
All right, all right - let’s cut to the formalities.
Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night.
Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff.
That's pretty big deal to us.
http://www.hollard.co.za
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Job Advert Summary
Hello… an exciting new opportunity has just become available in our Insure Operations, in the Motor Claims area. We are looking to recruit a Assessing Scheduler in Johannesburg.
Role Objectives:
Dealing with daily scheduling and capturing of vehicle assessments for all the internal and external assessors. Assist as support to the assessing department to ensure customer feedback and optimal service delivery.
Key Responsibilities:
- Ensure to reduce claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay) and to follow agreed process and adherence to relevant mandate
- Driving towards service delivery and accuracy and ensure correct assessor is appointed for the relevant assessment. Have a follow up process in place to confirm receipt and to give feedback where necessary
- Ensure that standard operating procedures are being followed and to request all relevant information from internal and or external assessor for accuracy of assessments
- Update the line of business system with all relevant information and updating of financials timeously
- Delivering a reliable administrative support and customer service and improving the overall customer relationship to all the business units
- Acknowledging customers and brokers promptly and treating them in a courteous manner
- Maintaining records and carrying out customer transactions within authorized limits and update systems regularly
- If any documentation is outstanding for longer than the required SLA, to escalate to correct level for assistance
- Ensure efficient and effective reporting back to clients, business units, repairers, assessors and assessing management
- Document all evidence for reference and specify if any escalations and or business decisions have been made
- Effectively manage complaints according to the agreed process and ensure feedback to client and or account managers
- Effective adherence to processes & quality standards according to the standard operating procedure and as measured by QA
- Take ownership of queries and offer possible solution to the various stakeholders and of clients and ensure all urgent queries to be resolved
- Provide feedback to clients and or internal stakeholders where relevant and needed and ensure assessors to follow through on queries
- Ensure all messages left by clients and or other business units are being attended to within the agreed time limits
- Liaise with service providers and other business units to ensure quality of customer management and to prevent rework
Required Knowledge and Experience
- Telephonic
- Negotiation
- Conflict handling skills
- Basic business ethics and financial principles related to claims.
- Time management
- Change Management
- Short Term Insurance experience
- Experience in Motor Claims
Educational Requirements
- Matric
- Higher certificate in Short Term Insurance
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Job Advert Summary
The Compliance Manager: Business Support and Market Conduct Risk will be responsible for proactively and constructively assisting Hollard Life Solutions to manage its responsibility to comply with applicable regulatory requirements; standards and codes of conduct through both the provision of advice and guidance to all levels of management as well as the application of risk management principles, policies, processes and procedures.
The role also provides assurance that company policies and procedures are being complied with and that the organisation meets the company's own internal standards of compliance as well as market conduct and associated customer conduct risk management conduct and best practice standards related to the marketing, distribution and administration of the Life Solutions product range.
Further, the Compliance Manager is responsible for the development of compliance risk management solutions within strategic guidelines and policies and facilitates the management of breaches within the business through application of risk management principles and reporting practices.
Key Responsibilities
The Compliance Manager: Business Support and Market Conduct Risk will be responsible for:
Business support: Implementation of legislation; regulations; standards and codes of conduct:
- Is responsible for the implementation of legislative and regulatory requirements.
- Is responsible to document Compliance Risk Management Plans (CRMP’s)/Control Self Assessments (CSA’s) by capturing documented controls, processes and procedures onto the compliance risk management framework and systems;
- Proactively identifies non-compliance issues, investigates and suggests remediation action plans;
- Preparing and submitting progress reports;
- Ad hoc reporting.
Business Support: Providing compliance advice and guidance to business on an ongoing basis:
- Receive and respond to general compliance queries raised by business and other stakeholders;
- To provide ongoing support to business by reviewing processes and suggesting changes to ensure compliance to Group and Life Solutions policies; procedures and framework as well as industry regulations and codes of conduct;
- Periodically updates the compliance risk management framework and related policies to ensure best practice and alignment with relevant legislation and regulation;Represents Compliance at the Monthly Business Reviews; DivCo’s; Credit Committee and other internal governance and oversight forums to provide guidance and inform compliance related decisions on behalf of the Compliance function;
- Proactive identification of control failure and recommendations to remediate and mitigate the risk of non-compliance.
- Uses information obtained from compliance monitoring to continually review and improve on CRMP controls;
- Identify, evaluate and advise on current or future compliance risks, given changes in the regulatory and compliance landscape.
- Provide business with regular information regarding new legal developments (which include new Bills, Acts, Regulations, Directives and Case Law) and clear actions plans to manage the impact and effect of the risk for the business;
- Assesses all new legislation and regulation and prepares high level impact analyses relevant to business;
- Updates the Risk Universe and CRMP’s/CSA’s with new legislation that impacts the business;
- Provide appropriate, proactive compliance advice through the interpretation of regulation, acts and other appropriate standards and policies;
- Provide simple interpretation, develop guideline documents and training for the effective implementation of compliance controls and processes;
- Keeps abreast of industry developments and changes to relevant laws and regulations;
- Provides advice, awareness and training on matters pertaining to compliance that is relevant to the business.
Required Knowledge and Experience
- 8 years Compliance/Risk management, of which 5 years’ experience gained in Financial Services;
- Financial services compliance monitoring or/and advisory;
- 2-3 years people management;
- Previous engagement in Combined Assurance Model preferred;
- Exposure to risk management practice and methodologies.
- Insurance legislation and regulations including Insurance Act; Short-term insurance Act, Long-term Insurance Act, as well as supporting PPR’s; FAIS, FICAA, POPIA, GOI Standards, etc. etc.
- General knowledge of the financial services and insurance industry
- ASISA & SAIA Standards
- General legislation applicable to greater the business environment
- Interpretation and application of legislation
- Report writing
- General business acumen
- General computer literacy
- Customer focused with strong interpersonal skills
- Good verbal and written communication skills
- Presentation skills
- Strong negotiation skills
- Strategic partnering
- Proactively take initiative and add value
- Resourcing across multiple sources of information
- Relationship building, networking and collaboration
- Focused on delivery
- Sound thinking skills and problem solving
- Clear communication
- Flexibility and agility of thinking and approach
- Attention to accuracy and detail
- Act authentically, build trust and respect
- Team player and team contributor
- Ability to prioritize and multitask
- Organizing and planning
NB: The role may require travel on an ad-hoc basis, with stay overs, to Partners and Operations based in South Africa. The role will require flexible work hours, with the incumbent being required to respond to / manage support needs with very short notice and within tight deadlines.
Educational Requirements
- Bachelor's Degree (Law, Commerce, Auditing)
- Certificate in Compliance Management or Post Graduate Diploma in Compliance Management or studying towards these qualifications would be advantageous
- Member of the Institute of Directors and/or Compliance Institute of South Africa.
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Job Advert Summary
Hello…an exciting new opportunity has just become available in our HINT, Actuarial area. We are looking to recruit an Actuary: Product Development and Pricing.
To aid the HINT Acturarial Servces (AS) team in servicing the various countries within Hollard International by providing pricing and product development support and technical assistance for long term insurance products and some short-term like products. The range of products includes but is not limited to: Funeral (Individual and Group Schemes), Non-underwritten Life, Personal Accident, Credit Life, Hospitalisation, Savings/Endowments and Underwritten Life.
Business Development:
- Contribute to the implementation of the HINT AS product strategy.
- Contribute to the overall effectiveness and delivery of work within the AS team.
- Develop and maintain strong working relationships between the AS and related internal and external business partners across various cultures and countries.
Process:
- Assist with the design and pricing of new and existing products in line with the product development control cycle.
- Generate and review product documentation for new and existing products, documenting the processes followed as well as the current status quo.
- Assist with on-going systems set-up, updates and maintenance.
- Assist with the risk reporting and monitoring for all products.
- Deliver ad-hoc support services as requested from business units relating to research and data analysis activities.
Financial:
- Improve product design and pricing to drive the expansion strategy and improve the profitability of the various products in each country.
Customer Service:
- Ensure customers are treated fairly. Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.
- Must be willing to travel.
Required Knowledge and Experience
- At least 3 years previous long-term insurance pricing and product development experience.
Competence:
- Initiator
- Integrator
- Challenger
- Resourcer
- Implementer
- Analytical
- Attention to detail
- Goal directed
- Self-managed and self-driven
- Ability to challenge and be appropriately assertive
- Solutions orientated accompanied by sound judgement
- A team player, with a service mind-set and low ego
Educational Requirements
- Tertiary Actuarial qualification.
- Member of ASSA.
- All CTs completed with progress in STs.
- Studying towards becoming a qualified actuary in the Life insurance industry.
Skills:
- The ability to build strong relationships with a wide range of people, both internally and externally and across various countries and cultures.
- Excellent verbal and written communication skills.
- Able to work under pressure in meeting internal and external deadlines.
- Strong problem-solving skills.
- Attention to detail.
- Commitment to excellence in execution and delivery.
- Excellent numerical and analytical skills.
- Excellent IT skills (MS Office, SQL Server, Working with large datasets).
- Ability to work with minimum supervision.
- High level knowledge of life insurance products, markets and channels.
- Synthesise customer requirements, market trends, technological advances and constraints, legal imperatives, marketing appeal, financial objectives and underwriting and actuarial principles and use this to develop product value propositions.
- Sound financial literacy and analytics capability.
- Ability to communicate to colleagues and management both verbally and in writing.
- Critical thinking and sound questioning of concepts or ideas.
- Strategic business analysis and assessment.
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