Jobs at Cipla

Job Purpose

• The position ensures that the Company and its Contractors comply with the requirements of legislation by monitoring EHS compliance. Attend and report on all EHS related matters and ensure statutory and regulatory compliance by conducting site audits.

Accountabilities

• Compliance tool system update. Statutory Compliance to relevant Acts & Legislation
• Site Sustainability Management
• EHS Admin Duties
• Generating EHS data for safety trend analysis
• Enforce strict compliance to training schedule and help cultivate a good safety culture
• Monthly EHS duties

Education Qualification

• Graduate in Safety Management or Environmental Science ( National Diploma – Minimum)
• Samtrac, ISO training would be beneficial

Relevant Work Experience

• Minimum 5 years minimum experience in a Pharma or FMCG manufacturing environment,
• Experience in implementation of ISO related processes
• Experience in EHS training and presentation
• Experience in Incident Management
• Experience and fluent Risk Management
• Computer literacy (Microsoft suite)

Competencies/Skills

• Act with Agility
• Collaborate to Succeed
• Innovate to Excel
• Lead with Empathy
• People Management
• Perform with Accountability
• Strong Domain Knowledge

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Job Purpose

• Support accounting function in financial reporting and tax matters to ensure financial integrity and accuracy of the statutory accounting records for selected SA entities.

Accountabilities

• Reporting (Cipla Medpro Distribution Centre)
• Financial accounting (Cipla Medpro Distribution Centre)
• Financial accounting (Medpro Pharmaceutica)
• Income tax and VAT (Cipla Medpro Distribution Centre)
• Purchase information records “PIR” (Medpro Pharmaceutica and Cipla Select)
• Matrix 42 and SOLMAN SPOC for finance

Education Qualification

• Financial Diploma

Relevant Work Experience & Skills

• 2- 3 years’ accounting experience
• High standards of accuracy and precision (attention to detail)
• Strong organizational skills
• Articulate with excellent verbal and written communication skills
• High level of accountability and autonomy
• Driven and self-motivated
• High level of proficiency with Microsoft Excel and finance – specific systems/ programmes (ie. SAP)

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Job Purpose

• To deliver world class customer service by ensuring all administrative duties are well executed according the business standards and consistently provide support to relevant business units.
• Actively participate in all business initiatives where sustainable solutions for both internal and external customers will lead to improved customer experience.
• Be an active voice of the customer and a custodian for customer satisfaction.

Key Accountabilities

Customer Services Mailboxes Management

• Download and log all received orders in the register within the agreed timelines.
• Fairly allocate orders to Customer Service Representative.
• Update the order register with the relevant information
• Log all customer queries and complaints in the relevant system within the agreed timelines and fairly allocate to Customer Service Representative. 

Order Fulfilment

• Accurately process manual orders, quote requests and electronic orders according to standard procedures and relevant SOP’s.
• Ensure that all export orders are in line with exports regulation/standards
• Communicate orders with special instructions to Warehouse Team and logistics partner
• Ensure that all orders are captured according to the business standard (i.e. Short pick lines to be loaded as a back order, MOV)

Customer Queries / Complaints Resolution

• Consistently resolve telephonic and email customer queries/ complaints efficiently, accurately and within agreed timelines.
• Prepare credit and re-invoice documentation accurately and in-line with company policy
• Attend to customer’s recons as per the agreed timelines
• Prepare claw back credit notes and inform debtors department of differences in the claim amount
• Arrange for customer to keep short dated stock and provide protection letters confirming that stock will be uplifted /refunded in the month of expiry if not sold and arrange upliftment’s from clients with the Distribution Centre.
• Oversee and supervise to ensure products and services are delivered on time to customers and in compliance to company standards and procedures in providing customer services.
• Inform Distribution Centre of damages and shortages to be claimed from DSV and prepare documents and resolve product or service enquiries by clarifying and recording the customer's complaint, determining the cause of the problem and expediting corrective measures in the best interest of both the customer as well as the company.

Reporting

• Weekly back order report to be updated and sent to relevant parties
• Daily customer queries report
• Attend to failed deliveries report daily
• Attend to collection report daily
• Complete customers’ outstanding orders report
• Attend to customer recons report

Customer Engagement

• Manage customer delivery expectation through daily random telephonic updates
• Build sustainable relationships and trust with customers through open communication

Admin

• Maintain a filing system appropriate to the activities of the unit, including orders / credits paperwork.

General

• Assist with any reasonable duties as requested by management to ensure that the department is functioning optimally and meeting its set objectives and goals.
• Participates and contributes in projects and cross functional activities as required.

Skills & Knowledge             

Educational qualifications:

• Grade 12 (Matric) or Equivalent
• Relevant National Diploma/Degree in Business Administration or similar

Relevant Competencies / Skills 

• Minimum of two years in a similar environment
• Collaborative team player
• Speed and accuracy
• Meticulous attention to detail
• Communication skills and ability to use positive language
• Conflict management
• Handling pressure
• Multi-tasking
• Excellent at following through on tasks
• Purpose Inspired
• Innovation Driven
• Responsibility Centred
• Integrity and Trust Anchored
• Excellence Focused
• SAP experience is advantageous