Jobs at Capita

Job Description:

• The purpose of this role is to be the administrative support to the Managing Director and be responsible and accountable for knowledge of key personnel both internal and external and understand the key aims and objectives of the business.  Confidentiality and discretion are essential in success in this role.

Key Performance Areas

• Promote the Capita brand and values.
• To be the first line support to the MD
• Collating weekly/monthly reports for MD and HR

Key Competencies    

Skills and Abilities (what must I be able to do / display)

• Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as employees, colleagues, clients and stakeholders to coordinate a variety of complex executive meetings, site visits, off site visits, business trips etc
• Communicate and handle incoming and outgoing electronic communications on behalf of the MD/DMD
• Assist with preparation and co-ordination of presentation materials and decks for audiences to be presented to by respective executive for presentation purposes
• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary
• Prioritize and manage multiple demands simultaneously, and follow through on issues in a timely manner
• Arrange travel schedule and reservations as needed, including expense reimbursement
• Work closely with the executives to coordinate and launch hard copy or email campaigns to consultants, clients and potential clients (RFP/RFI)
• Additional duties as assigned by the Executive team
• Guest Wifi Access and help resolve any IT issues
• Manage confidentiality of the given task, correspondence, documents etc.
• Values - Open/Ingenious/Collaborative/Effective
• Internal: Will work under and closely with the Executive team, but will also align with the broader direct and indirect business.
• External: Will interface broadly across a wide spectrum of business and association staff at all levels. This will include current clients, potential clients/associations, other regional colleges and businesses.

Minimum Requirements 

Minimum Qualification:   

• Matric (Completed)
• Bachelor’s Degree in Business Administration or equivalent 3 years qualifying experience.

Minimum Experience:

• At least 2-3 years in a similar position
• Computer Literacy including Microsoft Office (MS Word, Excel and Teams)
• Experience within the BPO sector is preferred but not essential.

Operational Requirements

You will be required to work remotely and occasionally at the office during the pandemic.
POSITION TYPE: Full Time with benefits

CAPITA VALUES

•  Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

IMPORTANT

• All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

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About the job

• The purpose of this position is to proactively manage HR data and providing input for processes involving HR data with a continuous improvement philosophy. Establish and help to implement sustainable systems, frameworks and processes to ensure efficient and effective capture and management of HR data. Deliver a great customer experience by providing accurate and well-presented management information. Flexibility will be expected to cover for the operational hours of the BPO industry.

Job Title

HR Admin Team Leader

Job Description

• Leadership and Supervision
• Manages and leads a team to achieve common goal
• Manages a team according to the organization’s specific process and be able to explain it comprehensively
• Coaches team members in terms of their individual performance
• Identifies, mitigates and manages specific risk within the responsibility area
• Implements, maintains and manages the cascading of all relevant Capita policies & procedures to team members
• Developing roles and responsibilities for new team members and existing team members with clear handover points between the HR admin and Payroll team.
• Support the delivery of annual processes and/or ad hoc projects as required.
• Ongoing supervision and development of the HR admin team members, including setting objectives and work allocation.
• Train team members on new or enhanced operation procedures and policies.
• Assist Payroll Manager to create annual team objectives.
• Effective Decision Making
• Ability to identify key issues & problems and pick the best choice among alternatives.
• Ability to make timely decisions and to take action reflective of business objectives.
• Maintain Relationships with Stakeholders
• Establish new ways of working and setting new parameters with customers/stakeholders.
• Proactive review of data issues, establishing new processes together with other team members, obtaining customer/stakeholder buy in.
• Serve as the link between Recruitment and Payroll.
• Develop and maintain a good working relationship with internal/external stake holders to ensure overlap/efficiency of work being carried out and most effective use of resources
• Process Management
• Improve data integrity by creating a plan/programme of changes for data integrity.
• Establish reliable processes for proactive management/correction of HR data.
• Delivers ad hoc reporting requests within allotted timeframes, prioritisation and authorisation is clear within the HR admin team and for all external stakeholders.
• Manage CDT access request process and liaison with Finance for approval of these requests.
• Comply with audit requirements.
• Implementation of Guidance and Policy
• Implements, maintains and manages the cascading of all relevant Capita policies & procedures to team members
• Reports all Health & Safety incidents to the Occupational Health and Safety Officer on site.

General Responsibilities

• So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by themselves and other employees in the their work areas to maintain a safe working environment for employees and clients. These are defined in the staff handbook.
• Work in compliance with the code of conduct of Capita and its commitment to equal opportunities.
• CAPITA VALUES
• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others
• Minimum Experience: Internal
• 9 Months unbroken tenure
• Minimum of 5 years' working experience in a Payroll/HR environment
• Working experience within a BPO environment
• SAP Payroll/HR system experience/Similar Payroll System
• Computer Literate (MS Word, Excel, Outlook, Teams)

Minimum Experience: External
Minimum of 5 years' working experience in a Payroll/HR environment

• SAP Payroll/HR system experience/Similar Payroll System
• Computer Literate (MS Word, Excel, Outlook, Teams)
• Working experience within a BPO environment is a advantage and will be to your benefit

Key Competencies

• Knowledge (what Must I Know)
• Quality Assurance principles within Payroll/HR Admin
• Skills and Abilities (what must I be able to do / display):
• Working with people
• Relating and networking
• Persuading and influencing
• Learning and Researching
• Creating and Innovation
• Coping with pressures and setbacks
• Achieving personal work goals and objectives

Management/Supervisory Responsibility

This position does have a Supervisory responsibility.

IMPORTANT

For remote/homeworking opportunities

• We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.