Jobs at BCX

Core Description

• Responsible for managing the onsite resources who are required to deliver the contracted services to clients. The Ops Manager needs to be aware of the status of all services provided to the client and initiate interaction with the client for, scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes

Key Deliverables / Primary Functions
Service Level Monitoring

• Managing customer ICT related contract and SLA renewals.
• Managing incident, process and customer request and coordination with technical team to ensure that quality services are delivered according to the agreed SLA.
• Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request).
• Liaises regularly with service providers and users to review and improve performance against SLA
• Responsible for identifying the need for and initiating corrective actions.
• Service Delivery Planning and Control
• Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility, and reviews them regularly for effectiveness and efficiency.

Account Management 

• Assists with managing relations with the service providers and the SLA’s that may affect the quality of ICT service we deliver to our customers
• Administrative Management 
• Analyzing risks and keep the risk register updated.
• Build and maintain flight plans to ensure effective service delivery and growth.
• People Management
• Assigning the roles and responsibility among the technical team members. Oversee and review all staff activities and guide them in managing time and deliverables. 
• Provide coaching and guidance and ensure that the necessary training takes place. 
• Successfully implement performance management and career development strategies and processes in alignment with BCX policy and guidelines
• Conduct performance reviews at least bi-annually and in alignment with BCX’s policies and procedures

Core Functional Skills & Capabilities

• Microsoft Office
• Mobile Support
• Hardware Troubleshooting
• IT Terminology
• Administrative

Core Behavioural Competencies

• Deciding & Initiating Action
• Leading and supervising
• Coping with pressures & setbacks
• Applying expertise & Technology
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 3 years’ experience OR
• 5 years’ experience

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Core Description

• To partner with the sales force to co-ordinate, manage and develop the production of sales and other communication documentation 
• (e.g. presentations; invites, agenda, RFP's, RFQ's; RFI's and proposals) with the focus on ensuring a competitive sales edge.

Key Deliverables / Primary Functions

• Compile outline documentation with a competitive sales edge focus 
• Review final documentation by proof reading for integrity and accuracy (e.g. RFP's) 
• Analyse and package information appropriately to ensure documentation is managed appropriately 
• Support the proposal process by ensuring that all statutory and relevant documentation is up to date. 
• Develop, maintain and enhance effective working relationships with key stakeholders across all sales teams and support functions and provide ongoing support to the Bid Managers. 
• End to end production of lower value/volume bids 

Core Functional Skills & Knowledge

• Business Acumen
• Financial Management
• Research Processes & Methodologies
• Relationship Building

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 3 years’ experience in business writing, communications, marketing, sales or any other relevant experience. 
• 5 years’ experience in business writing, communications, marketing, sales or any other relevant experience if highest qualification Grade 12

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Core Description

Responsible to maintain the required Bid quality assurance and standard in all BCX Bid responses whilst adhering to the Bid framework. To ensure quality responses in order to generate commercial value and create revenue opportunities for BCX. 

Key Deliverables / Primary Functions

• Support the Proposal Centre with quality assurance on all Bid production, proposal formulation and Bid responses  
• Review content in partnership with Bid managers & senior specialists in relation to all Bid responses. 
• Review the construction of consolidated inputs received (costing, technical designs, SLAs, MSAs, T&Cs, service descriptions, etc) and construct standard corporate information requirements to formulate quality and compliant bid responses according to governance standards 
• Ensure final bid production (formatting, grammar checks and printing) are completed within agreed timelines 
• Maintain self-help portals where standard information can be obtained for sales teams to complete simple responses, outside of Bid Office assistance 

Core Functional Skills & Knowledge

• Business Acumen
• Research Processes & Methodologies
• Relationship Building
• Financial Management
• Bid Production

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 3 years’ experience in business writing, communications, marketing, sales or any other relevant experience.