Job Vacancies at Sanlam

About the Job

What will you do?

• This role resides in Macron and reports to Head of Product. The Senior Product Designer will play a pivotal role in turning our ideas into exceptional products, solutions and end-to-end services that satisfy business objectives and meet customer and intermediary needs.
• The incumbent will collaborate closely with cross-functional teams to create exceptional user experiences.

The role responsibilities will include:

• User-Centered Design: Conduct user research, user testing, and gather feedback to inform design decisions, ensuring our products meet the needs and preferences of our diverse user base.
• UX/UI Design: Create userflows, decision trees, wireflows and prototypes of varying fidelities. Leverage our design library components to create visually appealing and functional user interfaces.
• Prompt Engineering: Craft complex and clever prompts to instruct LLMs to accomplish a wide range of tasks, and document your effective prompting methodology to create a library of tools and tutorials.
• Conversational Design: Design conversational flows for chat, voice or other technologies to mimic natural human conversation.
• Content Design: Write both short-form (microcopy for user interfaces) and long-form (collections of content to serve as knowledgebases from which our LLMs can draw) content.
• Learning Experience Design: Create learning experiences that enable the learner to achieve the desired learning outcome in a human centered and goal-oriented way.
• Cross-Functional Collaboration: Work closely with product managers and developers to ensure designs are implemented accurately and effectively.
• Mentorship: Provide guidance and mentorship to junior designers, fostering a culture of continuous learning and design excellence within the team.

What will make you successful in this role?

• Excellent communication skills, both written and verbal.
• Comfortable with ambiguity in a fluid organization.
• A natural skill to engage with people at a deep level whether observing or interviewing customers or working with fellow team members and clients.
• A high level of attention to detail with excellent organizational skills.
• Passionate and enthusiastic about excellence and attention to detail.
• A self-starter who identifies opportunities and potential problems — addressing them effectively and efficiently.
• Able to achieve goals without supervision.
• A visual and verbal storyteller, delivering insights about people and behaviour in a way that generates empathy, emotion, and engagement.

Qualification and Experience

• A Bachelor's or Master's degree or equivalent experience in Design, Human-Computer Interaction, or related field.
• 5+ years of experience designing products and services
• Proficiency in design and prototyping tools such as Figma and Miro.
• Experience in conversational design
• Experience in instruction, learning experience design or teaching is highly beneficial.
• Experience in content design
• Portfolio showcasing your design work, including projects related to financial education and content design.
• Knowledge of and curiosity about technology and its impact on digital solutions.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Passion for staying updated on industry trends and best practices in design and financial education.

Knowledge and Skills

• Strong knowledge of financial services.
• Knowledge of regulatory and compliance requirements related to insurance.
• Excellent strategic thinking and analytical skills, with the ability to assess market opportunities and develop effective digital banking partnership strategies.
• Strong leadership skills and the ability to lead cross-functional teams and drive results in a matrixed organizational structure. 

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About the Job

• Sanlam Corporate offers a unique opportunity for young, enthusiastic and energetic persons from the designated groups to gain practical working experience in a corporate environment and obtain a national qualification.
• Our learnership forms part of our young talent strategy and directly pipelines into our YEP (Youth Empowerment Programme) to create a talent pipeline in our business. On completion of the learnership, successful and high performing learners are retained permanently for junior level roles through a focused development journey.

The YEP Learnership offers:

• A 12-month contract
• A monthly allowance and financial assistance for study purposes
• A national qualification (Certificate in Wealth Management, NQF level 4)
• On the job training and assessment
• Continuous coaching and mentoring
• A portfolio of working and learning evidence What will you do?
• Acquire knowledge of company products, services and operational processes and systems
• Attend classroom-based lessons
• Complete practical onsite training
• Assemble a Portfolio of Evidence to submit to InSeta
• Fill out logbooks for workplace-based learning
• Pass and complete the required level in formative and summative assessments
• Carry out tasks and duties as contracted with your manager Minimum Requirements
• Must be a South African citizen
• Must not be currently employed
• Be aged between 18 and 35 years
• Must have passed Grade 12 Mathematics / Mathematics Literacy / Accounting and English with 50%
• Must have a good command of English (read, write and speak fluently)
• Must not have studied after Matric, and not currently be enrolled in any formal studies
• Must not have previously completed a Learnership Programme
• Be willing to commit to complete the 12-month Programme, which includes a full qualification
• Have a clear criminal and credit record
• Have reliable transport Behavioural Competencies
• Be motivated to be educated and developed
• Show initiative and work independently
• Be a team player
• Have the ability to manage self-study and assignments
• Have excellent time-management
• Have a Go-Getter attitude Core Competencies
• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations. How To Apply

Please apply online on the Sanlam Careers site and attach the following compulsory documents:

• Comprehensive CV (please ensure your CV is updated)
• South African ID and Matric Certificate

NB: Your application will be automatically disqualified if any of the above documents are outstanding. Timelines

The shortlisting process will commence once the application due date has been reached, and feedback will be provided within two weeks.
Please ensure that you are available during the following times:

• Mid October 2023 to Mid November 2023: Interviews and Assessments
• Mid November 2023 to Mid December 2023 – if selected, to sign Learnership Agreement
• 01 February 2024 – Learnership Programme commences Our commitment to transformation