Senior Product Designer at Sanlam Group

About the Job

What will you do?

• This role resides in Macron and reports to Head of Product. The Senior Product Designer will play a pivotal role in turning our ideas into exceptional products, solutions and end-to-end services that satisfy business objectives and meet customer and intermediary needs.
• The incumbent will collaborate closely with cross-functional teams to create exceptional user experiences.

The role responsibilities will include:

• User-Centered Design: Conduct user research, user testing, and gather feedback to inform design decisions, ensuring our products meet the needs and preferences of our diverse user base.
• UX/UI Design: Create userflows, decision trees, wireflows and prototypes of varying fidelities. Leverage our design library components to create visually appealing and functional user interfaces.
• Prompt Engineering: Craft complex and clever prompts to instruct LLMs to accomplish a wide range of tasks, and document your effective prompting methodology to create a library of tools and tutorials.
• Conversational Design: Design conversational flows for chat, voice or other technologies to mimic natural human conversation.
• Content Design: Write both short-form (microcopy for user interfaces) and long-form (collections of content to serve as knowledgebases from which our LLMs can draw) content.
• Learning Experience Design: Create learning experiences that enable the learner to achieve the desired learning outcome in a human centered and goal-oriented way.
• Cross-Functional Collaboration: Work closely with product managers and developers to ensure designs are implemented accurately and effectively.
• Mentorship: Provide guidance and mentorship to junior designers, fostering a culture of continuous learning and design excellence within the team.

What will make you successful in this role?

• Excellent communication skills, both written and verbal.
• Comfortable with ambiguity in a fluid organization.
• A natural skill to engage with people at a deep level whether observing or interviewing customers or working with fellow team members and clients.
• A high level of attention to detail with excellent organizational skills.
• Passionate and enthusiastic about excellence and attention to detail.
• A self-starter who identifies opportunities and potential problems — addressing them effectively and efficiently.
• Able to achieve goals without supervision.
• A visual and verbal storyteller, delivering insights about people and behaviour in a way that generates empathy, emotion, and engagement.

Qualification and Experience

• A Bachelor's or Master's degree or equivalent experience in Design, Human-Computer Interaction, or related field.
• 5+ years of experience designing products and services
• Proficiency in design and prototyping tools such as Figma and Miro.
• Experience in conversational design
• Experience in instruction, learning experience design or teaching is highly beneficial.
• Experience in content design
• Portfolio showcasing your design work, including projects related to financial education and content design.
• Knowledge of and curiosity about technology and its impact on digital solutions.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Passion for staying updated on industry trends and best practices in design and financial education.

Knowledge and Skills

• Strong knowledge of financial services.
• Knowledge of regulatory and compliance requirements related to insurance.
• Excellent strategic thinking and analytical skills, with the ability to assess market opportunities and develop effective digital banking partnership strategies.
• Strong leadership skills and the ability to lead cross-functional teams and drive results in a matrixed organizational structure.