Job Vacancies at Nedbank

Job Purpose

To ensure that the production/ service delivery meets set objectives as per the Service Level Agreements (SLA's), customise, and to maintain and support Enterprise Systems Management tool in order to ensure availability, scalability and sustainability, in line with Nedbank business strategy.

Job Responsibilities

•    System Administration for Nedgroup Trust applications
•    Change Control Administration
•    Central point of contact for Group Technology liaison
•    Helpdesk support for Nedgroup Trust IT applications
•    Managing business requests executed by Group Technology
•    Manage Digizone requests
•    Request and arrange database restores as required
•    Manage Quarterly vendor activities for offsite data requests
•    Manages Identity IQ access reviews for Nedgroup Trust
•    SSRS Report administration
•    1st line support for Trust business support
•    Knowledge of the Nedgroup Trust applications would be advantageous
•    Will report into a ADM resource manager, but seconded 100% to Head IT Wealth Management SA

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

IT Diploma or Degree; Product certification

Essential Certifications

• Certification applicable to relevant technology

Minimum Experience Level

3-5 years IT industry with 2-3 of these years in systems management

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Job Purpose

• To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation
• Ensuring the correct return is generated on new business.
• Assisting in the testing and implementation of credit and pricing changes
• Analysis of credit risk and policy recommendations based on data analysis/statistical methods
• Continuous ad-hoc queries and presenting such to relevant stakeholders

Essential Qualifications

• Matric / Grade 12 / national senior certification
• 3 year STEM ( Science, technology, engineering and mathematics) qualification

Technical Skills

• Business Analysis
• Statistics
• Self-driven
• Self-checking

Minimum Experience Level

• 0-2 years relevant experience in an analytical environment (preferable banking/finance)
• Experience in modelling in SQL, SAS, STATA or Machine Learning
• Experience in general predictive modelling and analytical problem solving using SAS, SQL, Excel
• Essential Skills
• SAS or other equivalent database query language (SQL, Power BI).
• Business Analysis

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Job Purpose
Group Risk Analytics is the cornerstone of analytical excellence in Group Risk with a strong focus on a wide array of analytics ranging from Credit, Conduct, Financial and Operational Risk analytics. 
Our passion is finding meaning in data and using analytical insights to influence decision making. As a member of Group Risk Analytics, you will collaborate with other analytics teams to find analytical solutions to high-value business problems. 

• The purpose of this role is to contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Seek opportunities to optimize business-as-usual processes by identifying and implementing effective ways of working that will have real-world implications for Nedbank.
• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder & business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Employ quantitative techniques and analytical methods to assess the drivers of various risk measures in the IFRS 9 impairments context.
• Coordinate model optimisation exercises on the SAS IFRS 9 solution and confirm solution readiness prior to implementation.
• Explore innovative modelling and implementation techniques to ensure model sustainability, reusability and auditability.
• Assist the business to address queries by extracting and analysing data.
• Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research, systems and marketing insights by delivering analytical results and making recommendations to stakeholders. 
• Ensure compliance to policy through data analysis and monitoring.
• Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.

Minimum Experience Level

• 2 - 3 Years work experience
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Undergraduate degree in Statistics/Mathematics
• Post graduate degree in Statistics/Mathematics, CFA/ FRM/ CQF (preferred)
• Technical / Professional Knowledge
• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

Professional/Technical Competencies

• Credit (e.g. risk, strategy, origination, pricing) knowledge
• Analytical/quantitative skills
• Communication and reporting skills (verbal and written)
• Intermediate programming skills (e.g. VBA, MATLAB, SAS, R), advanced SAS and SQL skills preferred / SAS accreditation.
• Excellent writing and presentation skills

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Job Purpose

• To manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line with Nedbank's client service strategy.

Job Responsibilities

• Drive direct costs and budgets (expenses) by managing headcount and agents' productivity.
• Manage service level agreement on multiple channels through multimedia platforms.
• Identify cross-sell opportunities during all client interactions.
• Ensure all sales and retention campaigns are actioned as per the Service Level Agreement.
• Manage average handle time, abandonment rate, transferred and repeat calls by analysing Call Management System (CMS) reports and  Management Information System (MIS) reporting.
• Drive efficiency and profitability by ensuring projects' targeted cost savings are materialised.
• Manage all queues within Service Level Agreement by monitoring escalations from the Outbound & Inbound Desk Team.
• Manage interactive-time and productivity-time targets by monitoring reports daily.
• Minimise financial loss by ensuring process gaps are closed, training is conducted and corrective action/s  are taken when necessary.
• Driving quality standards to ensure excellent client service experience by monitoring call quality scores and Client Experience Measure (CEM).
• Agree and set targets for the delivery of business outputs through engagement with stakeholders.
• Review monthly business performance and deliver on the expectations.
• Ensure accurate MIS reports on sales, service and retention figures by checking monthly packs prepared by our Management Information Specialists.
• Ensure communication channels remain open by maintaining close relationship with the stakeholders.
• Liaise with Workforce and Facilities management on operational issues related to the Desk.
• Manage complaints and escalations within service level agreeement to ensure client satisfaction.
• Manage business risk by ensuring staff are trained and competent on all products and processes in line with job requirements and relevant ACTS.
• For all FAIS related roles ensure compliance to FSCA regulations.
• Key Individuals responsible for  management and overseeing the obligation of the FSP as defined in the FAIS act.
• Conduct regular audits to ensure that correct processes are followed by conducting call listening.
• Make sure all employee relations processes are followed effectively to minimise risk.
• Ensure completion of monthly proficiency tests with a pass rate of 80% and take the necessary corrective action to close the training  gap.
• Ensure all compliance tests are completed on time.
• Ensure adherance to compliance and risk requirements by conducting audits.
• Manage non-adherance to work plan by monitoring attendance.
• Ensure accurate completion of management control checklist in line with set standard procedure.  
• Ensure that Disaster recovery and business continuity plans are kept up to date, tested, communicated and implemented.
• Ensure adherence to Nedbank Policies and Procedures.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Relevant Contact Centre or Banking Qualification

Essential Certifications

• FAIS Qualification Regulatory Examinations 1 Qualification
• Preferred Certifications

Minimum Experience Level

• 5 year call centre experience-Short-Term Insurance ; 5 years management experience; applicable compliance/legislative requirement e.g. Fais and Key Individual experience

Technical / Professional Knowledge

• Financial Accounting Principles
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Operations planning
• Client service principles
• Employee training/development

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Job Purpose
Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

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Job Purpose

• To provide operational support to management by planning; coordinating and managing administrative business activities in order to assist management to fulfil its mandate for Nedbank.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Deliver and manage projects (engagement activation initiatives; staff surveys and other projects as required by business) againt employee engagement strategy and by adhering to project guidelines regarding agreed timelines; cost and risk.
• Coordinate project changes through stakeholder engagement.
• Maintain the standard of written Nedbank Human Resources communications by ensuring compliance to employee value proposition; employer branding requirements; alignment to audience and supports to project deliverables to advise on required changes.
• Source service providers by complying to procurement process.
• Mitigate risk by estimating probability and impact of risks and by developoing and implementing actions to counter threat of risk.
• Identify and resolve work obstacles by tracking and monitoring progress against project plans.
• Support the evolution of Nedbank's culture and climate needs by conducting research in employee engagement and culture surveys regarding best practices and industry trends .
• Investigate enhancements to systems; products and projects (e.g. employee surveys; HR Communications) for process improvement by conducting needs analysis.
• Determine and prioritise cluster engagement interventions through collaboration with Communication and Organisational Development Business Partners.
• Ensure stakeholders needs are understood and met by determining the communications needs of internal and external stakeholders through consultation and engagement.
• Keep stakeholders informed by drafting Nedbank Human Resources communications related to Employee engagement and Culture projects Provide delivery support to vendors by tracking their delivery and recommending changes against quality; cost; professional ethical standards and timelines .
• Develop project plans for culture and engagement projects by identifying scope; schedules; budgets and approaches.
• Execute project plans by monitoring cost; time and quality of Project Execution Plan and by taking corrective action to meet goals.
• Provide advise and support to business regarding Employee Engagement and Communicationthrough engagement with internal stakeholders.
• Provide advice to stakeholders by analysing return on investment for systems; product and projects.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Secretarial Diploma , Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years secretarial experience in a corporate or client service environment.
• 5 years Executive Assistant and Business office management experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls

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Job Purpose

• To support the NAR Risk team and its subsidiary counterparts with MIS and troubleshooting of various tools, as well as ensuring appropriate MIS for reporting purposes.

Job Responsibilities

• Ensure own deliverables are accurate; timely' in the correct format and tailored to meet stakeholder requirements.
• Support implementation to improve or enhance processes by identifying and recommending improvements to tools' policies and procedures to add value to Nedbank, especially in respect to automation.
• Drive innovation in all aspects of the role to provide enhanced reporting and analysis to stakeholders.
• Analyse data sets to identify trends and gaps; escalate exceptions and recommend corrective measures to mitigate potential risks and ensure an appropriate risk profile for the relevant business units.
• Assist in the development and monitoring of risk related reports to ensure business units and management understand and take appropriate action on inherent risks and understand the impact of the decisions made to mitigate the risk.
• Assist in developing monitoring processes and models.
• Provide recommendations and monitor implementation and impact on business to achieve business results.
• Participate in Nedbank Culture building initiatives (eg. Staff surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Support implementation of new processes; policies and systems to add value to Nedbank.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders to achieve goals and objectives.
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
• Ensure all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames to ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Share knowledge with team to ensure knowledge management; continuity; team success and that information is provided in the correct way to stakeholders.
• Understand and meet client needs through client engagement and data collection based on business requirements.
• Provide information and service that adds value to the business.
• Educate stakeholders on risk trends; systems; updates and legislative requirements to mitigate risk.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 2 - 3 years' experience in data analysis in a risk management and / or compliance management environment, with SAS GCM experience

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Data Tools

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Job Purpose

• To recommend and or grant credit to place quality assets on to the book and continued risk management across Nedbank CIB Listed Property Team.

Job Responsibilities

•  Validate client and supporting information by assessing the contents of the documents.
•  Analyse credit applications by assessing serviceability of the funding applied for.
•  Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
•  Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined
•  Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
•  Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
•  Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
•  Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
•  Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
•  Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
•  Identify training courses and career progression for self through input and feedback from management.
•  Ensure all personal development plan activities are completed within specified timeframe.
•  Incumbent will be responsible for the management and performance of the annual review function for the region’s book.
•  Responsible for general credit administration.
•  Ability to write credit recommendations to higher tiers for approval as well as understand and sign off on property leases, sale agreements. Must have an understanding of the companies Act, CC Act.
•  Must hold a credit granting mandate at current job.
•  Be responsible for the monthly reporting and ensure that the requisite reports are formalised within agreed timeframes.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Com (Hons), CA(SA) or CFA
• Minimum of 3 years’ credit experience

Preferred Certifications

• CA/MBA/CFA /CIMA/BComm

Minimum Experience Level

• 2-3 years Credit Risk Management experience within Banking environment

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Job Purpose
We are looking for an Intermediate Java Developer (Micronaut / Spring) to realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers. 

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the business strategy, objectives and values
• Provide mentoring for multiple software developers. 
• Full accountability of deliverables end-to-end – managing all stakeholders and impacts
• Align to coding and design standards.
• Submit code for Code Quality reviews.

Minimum Experience Level

• Minimum 5 Years experience in the following:
• Development experience
• Exposure to agile delivery Scrum, Kanban and or SAFe
• SOA / API
• SOAP and Rest
• HTML & CSS
• Devops toolsets for software releases
• JWT / Java Web Tokens
• SSL’s
• Solid experience on Spring Framework, Sprint Boot, JPA, Hibernate, Micronaut Frameworks
• Solid experience with SOA-Architectures, Microservices Architectures  and related integration protocols (e.g. Web Services (SOAP/XML), REST & JSON, and MQ), as well as the related security requirements/models.
• Experience with application database management practices in a high volume Java environment (SQL, DB2, and NoSql – Cassandra/MongoDB).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in IT Software Engineering

Type of Exposure and Knowledge

• Strong application/software development or programming background in Java
• Good experience in system, application architecture, design, development, implementation and deployment (end-to-end), development automation.
• Ability to work on different tiers of the application
• Object oriented Design
• Solid experience on Spring Framework, Sprint Boot, JPA, Hibernate, Micronaut Frameworks
• Solid experience with SOA-Architectures, Microservices Architectures  and related integration protocols (e.g. Web Services (SOAP/XML), REST & JSON, and MQ), as well as the related security requirements/models. 
• Experience with application database management practices in a high volume Java environment (SQL, DB2, and NoSql – Cassandra/MongoDB). 
• Java Application Servers experience.

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Job Purpose

• To create and manage the implementation of the Learning and Development strategy within the Cluster to achieve the business strategy
• The role reports into the Head: Organisational Effectiveness and Talent in CIB HR

Job Responsibilities

• Design and implement Cluster Learning strategy by interpreting the Business, Cluster People, Group HR – and Group Learning strategies.
• Formalise the CIB Youth Development strategy and manage execution thereof together with the Cluster Talent Manager
• Deliver on agreed strategic and operational learning projects and manage their implementation across CIB in line with service level agreements.
• Engage with clients to determine and understand the learning needs that will address business objectives and design relevant solutions.
• Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
• Build relationships with key stakeholders including BU HR, line management and relevant Group HR resources and external parties.
• Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations.
• Ensure the integration of Learning with other processes in the HR value chain to enhance the CIB Employee Value Proposition
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and digitisation of processes.
• Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Learning and Development solutions in the most cost-effective manner, within agreed timeline and meeting financial and business objectives.
• Ensure the achievement of the FSC skills development target by optimising spend and development of learning solutions in line with SAQA requirements.
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Manage risks and ensure alignment with regulatory requirements.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.

Essential Qualifications

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Honours Degree (HR Development, HR,  Education, Industrial Psychology, Business Management)

Preferred Certifications

• Relevant Learning and OD industry certification

Minimum Experience Level

• 5 – 8 years’ experience Learning and Development Industry experience

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Job Purpose

• To present information in a standard way to assist business in making strategic decisions to achieve Nedbanks aspirations of being world class at managing risk and to enable business to achieve excellence in execution.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Deliver operational reports by complying to service level agreements.
• Reduce risk by ensuring accuracy of information through compliance with risk and compliance requirements
• Manage production environment through application and checking of processes.
• Control cost by managing time and resources.
• Develop outputs according to provided specifications through interaction with analysts and designers.
• Improve business knowledge through being mentored by business and product specialists.
• Develop training material for end users.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Track progress against work plans by providing feedback on own delivery in project feedback sessions.
• Utilize resources by complying to organisational and departmental standards and procedures.
• Demonstrate understanding of policies; procedures and standards by completing relevant surveys.
• Identify risks according to bank and departmental policies and take corrective action according to level of control.
• Communicate dependencies to project team.
• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Information Systems diploma or degree,  Statistics as a subject

Essential Certifications

• DMBok certification ( Data Management Body of Knowledge)

Preferred Certifications
Minimum Experience Level

• 1-2 years experience in working with Excel or data management

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Job Purpose

• To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.

Job Responsibilities

• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation, analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output by meeting and agreeing with management.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables.
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication, conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Create cost efficiencies through product or process innovation.
• Operate within the SAFE methodology requirements.
• Ensure projects are delivered according to NWOW (new ways of work) and Agile principles.
• Provide support to backend systems for all product requirements and releases.
• Contribute to business deliverables and objectives as part of enterprise Managed Evolution (ME) projects. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant post grad qualification

Essential Certifications
Industry/ Product specific
Minimum Experience Level

• 3 -5 years relevant experience in product management
• Agile experience/exposure advantageous

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Job Purpose

• Lead a team of bond market transactors responsible for the origination and execution of bond transactions in SA and the rest of Africa
• Foster collaboration with bond syndicate, coverage and other debt finance teams in arranging or participating in primary market bond transactions in South Africa or offshore
• Develop deal pipeline and drive strategic initiatives aimed at furthering NCIBs presence and profile in the local and/or international debt capital markets
• Manage the overall performance of the unit, ensuring financial and non-financial targets are met and the unit is optimally resourced and appropriately skilled

Job Responsibilities

• Manage the overall performance of the unit, ensuring financial and non-financial targets are met and the unit is optimally resourced and appropriately skilled
• Further develop the profile and reputation of the S&D franchise by leading landmark transactions, providing excellent client service and receiving market recognition
• Mentor, train and develop the team.
• Provide thought leadership and market intelligence to internal and external constituents, including market trends, insights and competitor activity.

Achieved Financial Results

• Manage team revenue and cost budget as agreed with Head: SD
• Work with syndication and distribution in pricing and successfully placing bond market transactions in line with client expectations
• Guide the provision of optimally structured debt capital market solutions for target clients
• Stakeholder Relationships
• Build new and maintain existing client /issuer relationships through pitching, networking / conferencing and thought leadership.

Internal Process Management

• Ensure compliance with all applicable laws, regulations, policies and procedures.
• Ensure suitable governance policies and controls are applied and followed at all times
• Improve performance of team through knowledge sharing and identifying suitable formal & informal training needs of the team.
• Get involved in strategic projects through sponsorship and by providing expert advice & input.

Self and Team Management

• Embed Nedbank values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these metrics
• Manage performance of direct reports by implementing and reviewing performance agreements and providing regular feedback on performance, recognizing and rewarding achievement and taking appropriate corrective action where required.
• Define the business strategy, objectives by reviewing the Business Unit Plan and ensuring systems, process, services and solutions are aligned.
• Maintain a high performing team by identifying a talent pool through conducting career conversations, utilizing the talent grid principles and developing talent retention programmes (e.g. rotation)
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Improved Processes and Culture
• Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process
• Contribute to a culture conducive to the achievement of transformation goals by  participating in Nedbank Culture building initiatives
• Research and make recommendations for corporate citizenship initiatives in area of  influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (Sustainable Finance , Green Strategy).
• Seek opportunities to improve business processes, models and systems by identifying and recommending effective ways to operate and add value to Nedbank whilst adding to the evolving development pf the Debt Capital Markets.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Master’s Degree

Preferred Qualification
Relevant Masters Degree (Commerce, Legal Science.

• Professional Qualifications/Honor’s Degree - Chartered Accountant, Chartered Financial Analyst, Master’s Degree in Commerce, Sciences, Legal or another relevant field

Minimum Experience Level

• 10 years experience in Fixed Income Markets (min 5 years in Debt Capital Markets), track record of originating opportunities. 5 years managing others.

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Job Purpose

• To manage, control and attend to contractor audits, authorizations over-mandate, upfront assessments, customer complaints and enforce correct interpretation of the Homeowners Insurance Policy with panel service providers and clients. Perform a mentoring and coaching support function to Nedbank Insurance, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.

Job Responsibilities

• Assessments of claims: Advise and provide technical support to Nedbank Insurance's claims, underwriting, product and client experience departments;
• Minimizing claim losses on within and over-mandate claim; Assess, audit and authorize claims in terms of allowable rates;
• Ensuring that the claims authorization mandate per claim is adhered too.
• Quantification by either drafting a scope of work and finalizing the cost of the claim according to agreed rates or comparing quotations and reports received from service providers and clients compared to the scope of work and rate guide.
• Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;
• Handling and resolving complaints and queries from clients, internal stakeholders as well as external stakeholders such as builders, engineers etc.

Risk Management:

• Detect and identify fraudulent claims and any overcharging by clients and service providers;
• Perform risk management function by identifying underwriting risks and inadequate
• Sum Insured's of dwellings; Ensure adherence to all legislative requirements.

People Specification

• Policy interpretation of Homeowner's Insurance Cover.
• Vendor Management: Training of service providers (policy wording, processes and rates); Monitoring of service providers (report writing, policy interpretation, claims costs and service); Maintaining and sustaining good business relationship between service providers, clients, Broker Support.
• Reporting and operational efficiency: Ensure quality and accuracy of reports , pricing and workmanship rendered by service providers;
•  Effectively utilize the daily new claims repot to assist in identifying opportunities for further claims assessments.
• Finalise all reports and administration within agreed turnaround and internal service level agreements.
• Keeping technical skills current and stay abreast fo any changes to legislation relevant to Home Owners.
• Arbitrations, second opinions and disputes: Short-Term Insurance Ombudsman matters that require further investigation; Clients proving to the contrary with rejected claims; Complaint against service provider; Client not happy with valuation (insurance replacement cost); As a result of the high cost of second opinions the internal assessor is to ensure that the service providers are suitably skilled and trained.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• 3 year Construction Technology certificate/ Diploma or
• 4 year Building Science or Construction Degree
• Training Courses: Fire Investigation, Kwikot Benchmark training advantageous

Essential Certifications
Preferred Certifications
Minimum Experience Level

• 3 years related working experience as a loss adjuster or internal assessor handling building or personal lines insurance claims.