Job Vacancies at Nedbank

Job Purpose

• To support the Group Ethics Officer in the development and implementation of a mature risk management and reporting process for ethics and human rights.
• To facilitate the governance processes within the Group Ethics Office.
• Support the Group Ethics Officer in the implementation of the Group Human Rights in Business Framework and Human Rights Plan.
• The ideal candidate will be highly analytical, conscientious, with exceptional attention to detail and critical thinking skills i.e. should be in possession of an evidence-based mindset. The candidate should be innovative and solution-driven, capable of performing well a in high pressure environment, and have excellent communication and stakeholder management skills. As this is not a junior role, the individual will be expected to engage with senior leadership and function largely independently at a high level with minimal supervision.

Job Responsibilities

• Develop and implement an effective risk management process for ethics and human rights in business, including the identification of key risk indicators, risk treatment and response strategies, and reporting metrics and dashboards.
• Gather, review and analyse data from across the organisation, and compile high quality and value-adding reports aimed at various levels of the organisation, particularly aimed at senior leadership.
• Proactively identify trends or horizon issues and assist in integrating these issues into broader organisational strategies.
• Develop and review all ethics and human rights-related codes, policies, frameworks and statements for the group.
• Support the Group Ethics Officer in the implementation of the Group Human Rights in Business Framework and Human Rights Plan.
• Conduct training and awareness sessions for employees and suppliers.
• Continuously monitor local and international trends and best practice initiatives to support the governance and management of ethics and human rights within the group’s operations and its supply chain.
• Build professional relationships with stakeholders and provide independent advice and guidance to employees and business functions on ethics and human rights-related queries.
• Identify opportunities and take steps to enhance collaboration with key internal and external stakeholders to ensure that ethics and human rights are managed holistically and effectively at an enterprise-wide level.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Minimum qualification: Relevant 3 year degree (Bachelor’s Degree in Risk Management, Business, Commerce, Management studies, Law, Strategy or Industrial Psychology). Postgraduate qualification would be preferable.

Type of Exposure

• Strong attention to detail
• Critical thinking and problem-solving
• Analysing situations or data that require an in-depth evaluation of multiple factors
• Developing ways to minimize risks
• Comparing two or more sets of information
• Communicating complex information
• Preparing and delivering presentations
• Analysing and interpreting quantitative and qualitative data
• Working with a group to identify alternative solutions to a problem
• Building and maintaining effective relationships with internal and external clients

Minimum Experience Level

• Minimum 5 - 7 years relevant experience in any of the following areas: governance; risk management; strategic affairs; management consulting; organisational development; investor relations; ethics; or human rights.
• Prior experience in ethics and human rights not a requirement but would be beneficial.

Technical / Professional Knowledge

• Ethics and Fraud
• Governance, Risk and Controls
• Managerial Accounting Principles
• Principles of project management
• Quality assurance review manual
• Relevant software and systems knowledge
• Training effectiveness principles
• Institute of Internal Auditors standards
• Facilitation techniques
• Auditing
• Company vision and strategy

Behavioural Competencies

• Coaching
• Communication
• Influencing
• Resolving Conflict
• Continuous Improvement
• Technical/Professional Knowledge and Skills

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Job Purpose

• To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.
• Prevent fraud, risks and losses.
• Mitigate risks and meet legislative requirements.
• Provide client service and meet identified client needs.
• Issue VISA application letters based on client requests.
• Comply with risk standards and take corrective action.
• Minimise losses and ensure corrective action is taken as per procedure and policy.
• Balance and secure branch stock holding.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Seek opportunities to improve business processes and systems.
• Act as brand ambassador.
• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Deliver on identified client needs and requirements.
• Build and maintain client relationships.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Create synergetic internal relationships.
• Identify quality sales leads and enable cross-selling (without advising).
• Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Remain current and stay abreast of Nedbank risk and compliance requirements.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Business Relevant Certificate or Diploma or Institute of Banking.

Minimum Experience Level

• Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Managing Work
• Stress Tolerance
• Quality Orientation

Closing Date - 28 April 2023