Job Vacancies at Motus Holdings Limited

Specific Role Responsibilities:

• To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorisations,
• To ensure accurate 'verbatim' customer information to uphold
• To maintain customer database with contact details and
• To assist dealership in achieving industry standards of process
• To maintain and further develop own personal knowledge base in order to remain up-to-date.

Customer focus:

• To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
• To maximise customer awareness of all products and services
• To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat
• To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel
• To create collaborative internal and external partnerships in order to expedite service
• To take the initiative and exceed customer satisfaction, even in the face of setbacks or
• To liaise and interact with the customers accurately in order to completely understand and comprehend their service
• To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional
• To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when
• To ensure costumer complaints are effectively managed via CRM'

Customer Satisfaction

• Process all warranty claims in line with VW and dealership policies and procedures. Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues

Campaign Coordinator, Service Core Processes Gate Keeper

• Download relevant campaign information from Partner Net and pass on information to the service manager to be
• Warranty Claims
• Gate 1 Service Core Process - checking before loading on system. Quality control – Warranty Submissions and
• Gate 2 - Pre-Repair commencement
• Gate 3 – Quality
• Gate 4 –Costing
• Return defective parts to manufacturer as required

Qualifications and Experience    

• VWSA Group South Africa product
• Internal procedures and
• Basic technical understanding & background.
• Basic mathematical knowledge (numeracy).
• Operating ELSA-pro, Kerridge, and ETKA.
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level
• Valid Driver’s
• Computer Literacy,
• 1-year experience in similar environment.
• Knowledge of VW and Audi Warranty and Costing policy and procedures will be an
• Knowledge of VWSA and Lindsay Saker operating systems (SAGA/ELSA/Kerridge)
• 2-3 In automotive service Industry 

Skills and Personal Attributes    

• Oral communication
• Administration skills.
• Written communication
• People / customer interaction skills Diplomacy / resilience / dealing with
• Problem resolution / decision-making.
• Team working
• PC

Customer focus.

• Display high value and integrity in task execution.
• Remains calm in emotional and stressful
• Open to
• Understands the business value chain and the role own team plays in delivering value to
• Quickly builds effective relationships with colleagues, manager and key stakeholders/customers.
• Team
• Embracing diversity and
• Attention to and insight in business
• Identify problems, report and suggest

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Position Overview    

• The Collections Consultant contributes to the organisational goals by taking responsibility for collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner. This is done primarily by telephone. Data capturing. Identifying queries and complaints on accounts. Customer Service. Achieve set productivity and collection targets of the call centre.

Specific Role Responsibilities    

• Achieve Unmets KPIs and maintain SLA’s
• Adherence to the code of conduct and subscribes to the company’s disciplinary code of conduct
• Comply with the Collections Call Centre policies and procedures
• Achieve Targets in regards to:
• Online Time
• Actual Talk time
• Wrap up time
• Work a set number of Connects per day
• Achieve Daily Promise to Pay  [PTP] Target
• QA - Quality and Compliance targets]
• Maintain a call sheet as well as record of PTP’s made
• Liaise with internal Departments that influence unmets
• Provide feedback to Team leader / relevant business units where necessary
• Able to work on any campaign as directed by Team leader

Qualifications and Experience    

• Matric
• Must have passed FAIS & RE5 exam or be suitably qualified in line with date of appointment into the industry (preferable)
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
• Advantageous Min 1-2 year Collections or Call centre experience
• Experience within the financial services industry, advantageous if Short Term and/or Life Insurance

Skills and Personal Attributes    

• Quality orientation
• Target Driven
• Good negotiation skills
• Assertiveness
• Self-Motivation
• Adaptability
• Reliability
• Flexibility
• Attention to detail
• Good Communication Skills (verbal & written)
• Conflict Handling
• Stress Tolerance
• Sense of Urgency
• Problem Solving Skills
• Listening Skills
• Able to work in a team

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Job Description    

• To, grow, manage and retrain new and current customers in order to meet required sales volumes that contribute to overall company growth and superior customer service.
• Equity statement: We are committed to employment equity when recruiting internally and externally. We are an equal opportunity employer and preference will be given to equity candidates.It is also the company’s policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our employment equity goals.

Position Overview    

• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position

Specific Role Responsibilities    

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted
• To penetrate the vehicle market in a well-organized, trained and professional
• To identify new and maintain current customers, to maximize
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
• Achieve and exceed targeted sales units and first gross profit.

Qualifications and Experience    

• Matric Grade 12 essential,
• Tertiary qualification (Desirable),
• Valid Driver’s license,
• VWSA – Preferably AUDI Sales certification will be an advantage.
• Premium brand Vehicle Sales - > 1.5 years
• Proven track record of an average CSI rating above national.

Skills and Personal Attributes    

• Networking skills (Essential),
• Negotiation skills (Essential,)
• Planning and organizing (Essential),
• Computer Literacy (Essential),
• Communication skills (written and verbal) (Essential).
• Selling skills (Essential).
• Work more than 9 hrs per day, to be able to exceed targets.
• Ability to cope with
• Confidence (Essential).
• Self-motivation and ambition (Essential).
• People Orientated (Essential).
• Cultural Diversity (Essential).
• Sound ability to manager conflict (Essential).

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Job Description    

• Manage, Select and Pre-owned  Cars success. Reporting to the Dealer Principal, the incumbent will be part of the dealerships’ management team. He/she will improve profitability in the department, provide excellent customer service; motivate staff; implement best-practice & procedures, as well as controlling costs and health and safety standards. Manage relationships with stakeholders in a professional manner

Position Overview    

• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position

Specific Role Responsibilities    

• The achievement of the budgeted Profit before Tax.
• Achievement of at least 90% of franchisor VW sales targets.
• Support Business Manager in respect of sighted deals.
• 100% of all deals should be sighted, Deal file compliance.
• The achievement of CSI based on the three months national rolling average.
• Risk Management, Compliance with group process policy.
• Meet BEE objectives of the DTI scorecard.
• Training and development.
• Staff turnover.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Demo Vehicles.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• General Consignment Vehicles.
• Appraising vehicle value
• Social Media Marketing.
• Adhere to:
• Values of Lindsay Saker
• Applicable legislation - such as FAIS & FICA, POPI, CPA.

Qualifications and Experience    

• Higher Certificate and / or Advanced National (Vocational).
• Certificate with NQF Level 4.
• Management and or marketing degree will be an advantage.
• Recognised Management Diploma of Certificate related to VW Industry qualification (or working towards).
• Experience in used vehicle sales 7 Years’ experience
• 3 Years’ experience in Management
• Industry Legislation compliance / Knowledge,
• Valid driver’s License.
• Proven track record in managing people and working on VW software systems.

Skills and Personal Attributes    

• Initiative / Perseverance.
• Adaptability / Decisiveness
• Interpersonal skills.
• Valuing servicing and Diversity.
• Conflict resolution.
• Customer Focus and Relationships.
• Communication Impact and Influencing.
• Brand Alignment.
• Positive thinking
• Computer skills, preferably MS Word processing, Kerridge and preferable VW operating systems. Interpret Financials -reporting and forecasting skills.

go to method of application »

Job Description    

• Manage, Select and Pre-owned  Cars success. Reporting to the Dealer Principal, the incumbent will be part of the dealerships’ management team. He/she will improve profitability in the department, provide excellent customer service; motivate staff; implement best-practice & procedures, as well as controlling costs and health and safety standards. Manage relationships with stakeholders in a professional manner

Position Overview    

• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position

Specific Role Responsibilities    

• The achievement of the budgeted Profit before Tax.
• Achievement of at least 90% of franchisor VW sales targets.
• Support Business Manager in respect of sighted deals.
• 100% of all deals should be sighted, Deal file compliance.
• The achievement of CSI based on the three months national rolling average.
• Risk Management, Compliance with group process policy.
• Meet BEE objectives of the DTI scorecard.
• Training and development.
• Staff turnover.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Demo Vehicles.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• General Consignment Vehicles.
• Appraising vehicle value
• Social Media Marketing.
• Adhere to:
• Values of Lindsay Saker
• Applicable legislation - such as FAIS & FICA, POPI, CPA.

Qualifications and Experience    

• Higher Certificate and / or Advanced National (Vocational).
• Certificate with NQF Level 4.
• Management and or marketing degree will be an advantage.
• Recognised Management Diploma of Certificate related to VW Industry qualification (or working towards).
• Experience in used vehicle sales 7 Years’ experience
• 3 Years’ experience in Management
• Industry Legislation compliance / Knowledge,
• Valid driver’s License.
• Proven track record in managing people and working on VW software systems.

Skills and Personal Attributes    

• Initiative / Perseverance.
• Adaptability / Decisiveness
• Interpersonal skills.
• Valuing servicing and Diversity.
• Conflict resolution.
• Customer Focus and Relationships.
• Communication Impact and Influencing.
• Brand Alignment.
• Positive thinking
• Computer skills, preferably MS Word processing, Kerridge and preferable VW operating systems. Interpret Financials -reporting and forecasting skills.