Job Vacancies at Liberty Group South Africa

Purpose
The purpose of this role is to run existing and develop new processes and objects using Microsoft SQL Server as the primary platform, in the development of web-based solutions. All interactions with the Microsoft SQL Server database are done via specific queries and procedures developed using this platform. The work also includes the assistance assist with the day-to-day support, maintenance and administration of existing MS SQL Server jobs related to the Salesforce Application. It also requires assistance to the various support teams in troubleshooting SQL object issues.

Key Responsibilities

• Relational data modelling in traditional relational database management systems. (Microsoft SQL Server, MySQL, PostgreSQL, AWS Athena, AWS Redshift)
• Data pipelining knowledge - data extraction and transformation. 
• Data transformation knowledge for reporting and analytics purposes. 
• AWS and Big Data technologies such as S3, Lambda, LakeFormation, Kafka, Redshift, RDS, Aurora, DynamoDB, ECS, Glue, SageMaker, EMR.
• Comfortable working with DevOps tools such as Git, Jenkins, CodeBuild, CodePipeline, CodeDeploy, GitLab pipelines.
• Work with stakeholders to define requirements and create data models.
• Monitor and evaluate data quality to ensure accuracy and completeness.
• Develop and maintain documentation for data processes and procedures.

Minimum Experience

• 3 – 6 years of experience in analyzing and using data to solve problems
• Ability to work in a team environment.
• Proficient in data analysis .
• A good understanding of the SDLC process, tools and techniques specifically as applied to software development methodology. Required to understand Agile methodology and ways of working.
• Experience working with security sensitive data (beneficial)
• Experience in the implementation of data visualization systems/technologies. 

Additional Minimum Experience

• Knowledge and experience on cloud services - AWS.
• Experience in MS SQL, PostgreSQL, MySQL, Python, R, Redshift and especially PySpark.
• Good understanding of data integrity and security best practices.
• Hands on experience in Exception Handling and Troubleshooting.
• Troubleshooting slow running queries, Profiling Performance Issues (Beneficial).

Minimum Qualifications

• Relevant tertiary qualification in Information Technology or Computer/Engineering/Mathematical Sciences and/ or at least 3-4 years relevant experience as a SQL developer as part of a team in a software development environment.

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Purpose

• To deliver support services in order to improve the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications
Outputs

• Process
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Ensures that the customers are serviced according to the standard operating procedures.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Prepare or compile agenda packs and documentation for Trustee/ManCom meetings.
• Assist with the compilation of minutes of Trustee/ManCom meetings.
• Assist with sourcing technical and legal advice to be provided to clients.
• Assist with daily administration issues on retirement funds in the portfolio.
• Facilitate the production and distribution of member benefit statements to clients.
• Assist with the annual rate review process on retirement funds.
• Customer
• Liaise and interact with customers via approved communication channels in a positive and helpful manner.
• Build and maintain contact with customers to promote organisational products and services.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

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Purpose

• To provide specialist advice & support in the development & implementation of solution architect applications addressing problems on systems integration, compatability and multi platforms.

Key Responsibilities

• Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
• Manages activities that take place during solution ideation, solution design, and solution implementation.
• Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.
• Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
• Champions a structured approach to business application solutions.

Additional Key Responsibilities

• Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.
• Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.
• Influences changes to standards when necessary.
• Assists domain architecture team on solutions management and timing of financial spend for application solutions.
• Supports the architectural aspects of all application projects in peer IT portfolios.
• Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
• Develops and executes solutions which further reduce the percentage of time spent on reactive work.
• Provides analysis of security protection technologies as necessary.

Minimum Experience

• Minimum of 7 – 10 years of experience related to IT Management or other information technology solutions architecture role.
• Demonstrated ability to communicate the complexities of technical programs.
• Proficiency with information technologies in a secure network environment.
• Expertise with personal computers in a secure network environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
• Experience in Cloud Platforms (AWS, Azure, Salesforce) - Similar platforms.
• Tracking the progress of projects.
• Documenting procedures, architecture principles, and patterns.
• Evaluating and implementing new technologies.
• Collaborating with other teams to improve business processes.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.

Certifications

• TOGAF Certification is mandatory.
• AWS, Azure, Salesforce (Experience).

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Purpose

• To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Consumer Services

Additional Minimum Qualifications

Outputs

Process

• Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Respond promptly to call centre calls in a professional manner, ensuring an excellent and accurate client service in enhancing organisation reputation.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Liaise and interact with customers via approved communication channels in a positive and helpful manner.

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

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Purpose

• To deliver claims related administrative support services and oversee all administrative management duties through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Produce reports according to set standards and prescribed guidelines.
• Ensure that the provision of a comprehensive administrative service are contributed through the correct interpretation and application of procedures.
• Examines information to make claim settlement determinations and approves or denies payment in line with set standards.
• Resolve claim queries timeously and accurately.
• Coordinate insurance process across departments, tracking claims and reporting on aggregate metrics.
• Support and mentor staff in insurance resources, standards, data, and contacts.
• Review claim submissions and determine eligibility and level of coverage.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
• Resolve client queries and problematic queries to ensure prompt and effective resolution, enhancing the client experience.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.