Job Vacancies at Hatch

The Lead Civil Engineer will be part of an engineering team providing engineering services to large and small projects.

The Lead Civil Engineer provides support to the Engineering Manager and is responsible for supervising a team of civil, hydrotechnical and geotechnical engineers, designers, draftspersons and GIS analysts.  

The Lead Civil Engineer provides leadership and assists in the resolution of all technical issues related to the discipline.  
The Lead Civil Engineer may participate in a wide range of projects that may cover mine and industrial development, earthworks, road and rail design and associated bridges, airstrips, villages, marine terminals, utilities including pump stations, dams, drainage and permanent way layouts for both front end planning and the detailed engineering phase for multi-discipline projects. 

Key Responsibilities

•  Assist the Engineering Manager with the delivery of project requirements as they relate to scope, quantities, cost and schedule
•  Prepare Engineering Work Packages (EWPs) in consultation with the Engineering Manager
•  Assign work tasks (via signed off EWPs) to individuals and continuously monitor progress and quality
•  Develop the civil manpower schedule to be part of the engineering and project schedule in conjunction with the other disciplines
•  Develop the civil work plan for insertion into the project specific execution plan
•  Develop and maintain the project scope of work documentation (Facilities Description Report) and revise as required during the design evolution
•  Assist in the compilation and delivery of monthly engineering status reports
•  Participate in and contribute to design reviews
•  Represent the discipline in the project engineering coordination meetings
•  Provide and/or coordinate training for resources assigned to the project
•  Prepare and/or review project procedures, standard specifications and design criteria
•  Review and evaluate technical work prepared by junior engineers, intermediate engineers, designers, technicians and technologists
•  Ensure relevant technical experts are involved in the design process as required and facilitate the sharing of technical expertise both across projects and other Hatch offices
•  Perform conceptual and detailed engineering design
•  Prepare engineering calculations where required
•  Prepare technical specifications where required
•  Prepare and contribute to technical memos and reports, within areas of expertise
•  Provide input to engineering, operating and capital cost estimates
•  Sign documents and drawings as required
•  Undertake construction supervision and management dependent upon project demands 
•  Support of site engineering team to provide technical solutions and timely response to technical queries
•  Work to ensure the implementation of safety in design and integrity principles in design documentation
•  Provide input to the closeout report.

Qualifications and Experience
Essential

•  A recognized degree in civil engineering from an accredited university
•  Professional Engineer registered with Engineering Council of South Africa, Saudi Arabia or other relevant country registration
•  15+ years experience in relevant civil engineering design and management
•  Ability to manage and delegate to individuals to attain quality, cost and schedule objectives
•  Experience with working on projects in a multi-disciplinary environment
•  Sound understanding of design engineering codes and technical standards
•  Good communication and interpersonal skills
•  Good planning and organizational skills
•  Ability to function with minimal supervision
•  Good safety awareness. 

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Summary
The SAP Project Systems and PIMS Project Management Support Analyst (in short, the Support Analyst) supports the Hatch iPas PM application. iPas PM is currently built on the SAP PS (Project Systems), CPM (Commercial Project Management) and Timesheets modules, as well as other non-SAP modules. In the future this will include the Omega 360 PIMS module.

iPas PM provides functionality for Prime Contract Management on all Hatch projects. The Support

Analyst will play an important role in user support, with the responsibility to assist users, trouble shoot and take on tasks to ensure that users are able to manage their prime contracts in an efficient manner. They are responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment, for any support requests for iPas PM. 

The Support Analyst interacts directly with end users to help them troubleshoot and resolve technical problems with iPas PM. They assume full ownership of the support request, ensuring it is resolved in a timely manner, or escalated appropriately to other support analysts, IT, the Functional team or Functional Support for review and input.

The Support Analyst will support users on every continent and must be flexible as to working hours. Working hours will frequently overlap North American or Australian time zones.

Responsibilities

• Manage, support, co-ordinate and resolve issues relating to iPas PM and iPas TF
• Provide first level support by identifying and resolving system problems and assisting end users in the use of iPas PM for prime contract management and iPas TF for Time
• Responsible for problem management activities such as issue resolution and root cause analysis
• Work on and close out tickets in the Hatch Zendesk System, while adhering to SLA’s, standards, and processes for systems at Hatch
• Manage your assigned ticket queue, and escalate any issues as required
• Identify and document proactive solutions for recurring issues
• Monitor integrations with external systems
• Assist with system testing of enhancements and fixes
• Assist with creation of user and support documentation
• Maintain current knowledge of relevant technologies as assigned

Qualifications
Skills, Education and Experience

• BA or BS degree in Business or Business and Computer Science / Information Systems or the equivalent Business and Project Management / Project Cost Control application experience
• 3 years of hands-on experience using or supporting a Project Management / Project Cost Control application
• Understanding of concepts surrounding project cost control   
• Experience in ticket / issue resolution and best practice approaches to user support
• Excellent problem solving/analytical skills
• Strong written and verbal communication skills, excellent interpersonal skills, and customer focus
• Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines
• Flexible and able to adapt to changing circumstances or requirements
• Demonstrated ability to learn new concepts

Nice to Have

• Experience with the SAP PS (Project Systems) module
• Experience with Omega 360 PIMS
• Understand EPCM / Professional Services project-related business processes