Job Vacancies at EQ Plus Technologies Pty

Overview of Role:

• Responsible for creating and maintaining software according to business and technical requirements, as well as enhancements and maintenance of existing software.

Roles and Responsibilities:

• Interpret written business requirements and technical specification documents
• Develop according to written technical specifications
• Investigate, analyse and document reported defects
• Create, document and implement unit test plans, scripts, and test harnesses
• Create and maintain technical documentation using defined technical documentation templates
• Perform related duties as assigned
• Development of new software as well as maintenance and defect identification and correction of existing legacy software

Development Language:

• C#
• ASP.NET
• Web forms
• Razor
• jQuery
• Angular
• Bootstrap
• MVC
• Web API
• Web services
• BizTalk
• Database: SQL Server 2008/2012
• Transact SQL
• Basic DB Design principals

Minimum Requirements:

• Matric
• Related Diploma/Degree
• 5-7 years development experience in a cross section of application environments including MS SQL and C#

Skills Required:

• Ability to challenge the norm
• Ability to “think outside the box”/radical thinking/lateral thinking
• Interpersonal and written communications skills
• Well-developed time management skills and the ability to work to deadlines and with timetables
• Analytical thinking and decision making in a complex environment
• Flexibility and adaptability (Flexibility and innovation in approach)

Personal Attributes:

• Attention to detail
• Team player
• Self-motivated
• Driven personality
• Curiosity
• Logical thinking and problem solving skills

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Overview of Role:

• The responsibility of the Head of Applications Delivery is to manage the complete portfolio of IT Applications and Development Projects across the Group. This includes management of resources including business analysts, developers, project managers and Applications support staff to ensure that all projects are delivered on-time, within budget and with the appropriate benefits to the business. In addition to management of the programme, the job will also entail hands-on project management of certain complex projects that are key to the business.

Roles and Responsibilities:

• Managing the overall IT programme of projects including planning and organisation, management of quality, risk management, benefits management
• Manage complex projects where required
• Chair the project steering committee
• Line Manage staff including developers, business analysts, project managers and applications support staff
• Document and manage project scope and schedule
• Facilitate workshops with business users in order to gather requirements, generate ideas and validate designs
• Identify and manage project dependencies
• Identify and communicate project risks
• Identify and suggest appropriate solutions to solve business challenges
• Liaise with senior business stakeholders to enable appropriate solution delivery
• Manage external vendors in the delivery of project related deliverables
• Liaise with new external customers and partners in the integration of appropriate systems to facilitate automation of business processes
• Manage external vendors delivery and monthly billing
• Budget and track spend

Minimum Requirements:

• At least a 3 year related degree (B.Comp.Sci, B.Eng) or diploma or relevant NQF Level 6 qualification.
• Supply chain and/or logistics experience an advantage
• At least 5 years experience in managing complex projects across large organisations
• Understanding of IT infrastructure architecture will be an advantage
• Good computer literacy (MS Word, Excel, PowerPoint, Visio, Project)
• Experience in facilitating workshops with business users in order to gather requirements, generate ideas and validate designs
• Extensive commercial awareness
• Related project management qualification would be advantageous
• Proficiency in MS Project
• Knowledge of and exposure to Business Process Reengineering
• Sound knowledge of organisational transformation and change management processes (strategies and plans for communications, stakeholder management, training, etc)

Skills Required:

• Service delivery orientated (possess sense of urgency)
• Ability to find structure in an unstructured environment (ability to adapt work methods to situation at hand, while maintaining basic principles and standards)
• Able to compile a project plan (including costs, deadlines and resources) to optimise production
• Able to do technical maintenance on a project
• Able to manage a project team towards the attainment of set project objectives

Personal Attributes:

• Professional approach and conduct
• Strong communication skills (written and verbal)
• Strong personal characteristics, energy, drive, focus, motivation, taking responsibility
• Strong aptitude for teamwork (contributes to the team’s success)
• Self motivated with ability to work without supervision
• Strong organisational/planning skills
• Outcomes driven
• Confidence/assertiveness

Knowledge:

• Solid knowledge of a project management methodology (PMBOK or Prince 2)
• Solid Knowledge of the System Development Life Cycle (SDLC)

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Overview of Role:

• User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Also responsible for the diagnosis and correction of any hardware or software issues that may arise on a customer’s computer.

Roles and Responsibilities:

• Respond to requests for technical assistance in person, via phone or electronically
• Responds to requests for technical assistance at remote branches and In-houses
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard service desk procedures
• Log all service desk interactions and update with all actions taken
• Reassign IT service desk calls via the system to the correct resource
• Track and route incidents and requests and document resolutions
• Stay current with system information, changes and updates
• Troubleshoot 1st line network problems
• Educate users on how to fix minor problems themselves
• Assist users when on standby
• Configure installation and troubleshooting of scanners as per Value Logistics requirements
• Video conferencing, teleconferencing setup and support
• Do first line and second line support
• Dispatch equipment to users via waybill
• Install and replace hardware and software as per Value logistics requirements
• Ensure that all IT equipment is patched according to the latest security releases and anti-virus patterns
• Troubleshoot software problems
• Understand how new hardware or software works to assist users
• Follow guidelines in the Standard Operating Procedures manual, the Service Level Agreement and the Operating Level Agreement
• Provide full details on fault resolution onto the IT Service desk system
• Identify potential areas of technology improvement and savings
• Create and maintain interdepartmental and vendor relationships
• Move technology from one location to another
• Make changes or adjustments to existing systems such as performing upgrades
• Install, configure, maintain and support all printers as per Value Logistics requirements
• Service excellence, customer Satisfaction which is assessed through surveys of customers via telephone calls, email or post, response time, call abandon rate etc
• Program excellence, call Volume, solution accuracy, reliability of predefined solutions and tracing accuracy
• Performance excellence, first time settlement, resolution time and agent commitment
• Quantitative Control, number of calls, time control, opened/closed tickets
• Repair of computers, how many computers were repaired, how many computers came back, software installation

Minimum Requirements:

• A+
• N+
• MCSE would be an advantage
• Valid manual drivers license
• Prepared to travel
• Prepared to travel daily with a company provided vehicle to provide support at remote branches and In-houses
• Must be available 24/7
• Two years minimum computer experience

Skills Required:

• Excellent communication skills
• Organised
• Able to assess and address basic queries regarding software and word processing problems
• Able to prioritise

Knowledge:

• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of call tracking applications
• Knowledge and experience of customer service practises
• Printer knowledge
• Video conference knowledge
• Cell phone and tablet knowledge

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General:
Can be Remote, if willing to travel to East London twice per year, at contractors’ own cost, for 1 week at a time.
 
Requirement:
Qualification and Experience

• Minimum Accounting / Bookkeeping / Financial Administration Qualification / Certification
• 5+ years' experience Bookkeeping / Financial Administration
• Proficient in PO’s, Invoicing, Reconciliation and Cost Control and complex work environments.