Job Vacancies at Discovery Limited

About the Job

What does this mean for you?

• It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.
• You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50%
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

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About the Job

Key Purpose

• The successful incumbent will be principally responsible for all data analysis within the Health People space. This includes but isnt limited to, gathering and compiling relevant data sets and identifying important trends on all people related matters.

Areas of responsibility may include but not limited to:

• Data Analysis
• Capturing of relevant HR data
• Exit and Orientation Interview trending and presentation
• Analysis of performance data and drive completion
• Update and maintain headcount data to ensure all relevant fields are complete
• Liaising with relevant staff to source relevant information
• Driving of various ad hoc projects as requested
• Logging of relevant calls on the CA system
• Researching relevant topics and compiling communication for this
• Identify HR data patterns, trends and correlations that support HR related decisions.
• Collaborate with the HR community to identify data driven solutions.
• Stay current with industry best practices and emerging trends in HR analytics.

Education and Experience

Essential:

• Matric
• BSc / BCom (analytics/maths/stats)

Technical Skills and Knowledge

Essential:

• Analytical
• Strong communication skills
• People Savvy
• Problem Solver
• Advanced proficiency in MS suite (MS Excel and PowerPoint)
• Specific experience in doing v-look up, pivots and formulas on excel.

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About the Job

Key Purpose

• Ensure the correct and accurate capture of invoices and quotes to the relevant Internal companies. Prepare monthly/weekly creditors reconciliations for supplier payments and perform month end Accounts payable reconciliations to the general ledgers.

Areas of responsibility may include but not limited to

• Capture orders and invoices for processing
• Follow up on approvals and match supplier transactions
• Manage creditors cycle as per the approved policies and procedures
• Manage and assist with the accrual process
• Prepare monthly\weekly creditors reconciliations for supplier payments
• Ensure that suppliers are paid per the agreed terms and conditions
• Prepare and review monthly uploads of supplier transactions
• Liaise effectively with procurement, treasury, and management and ensure team work, encourage co-operation.
• Mange and resolve supplier, internal other relevant queries
• Assist with audit preparation and liaise with auditors/accountants
• Perform any other related functions requested by management
• Ensure compliance with the VAT Act
• Develop an understanding in order to assist with the BEE requirements relating to procurement and related reporting

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

• Communication – communicates clearly and professionally.
• Interpersonal skills – relates well to diverse people
• Detail orientation – accurately captures or communicates information
• Desire and potential to learn
• Ability to conduct research
• Self-motivated
• Basic computer skills
• Priorities tasks as needed
• Excellent time management
• Communication and administrative skills
• Attention to detail
• Sense of urgency

Education and Experience

Essential:

• Matric
• Relevant tertiary qualification advantageous
• 3-5 Years’ experience in Procurement, General Accounting and Accounts Payable within a large corporate environment

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About the Job

Key Purpose

• Our Software Engineers play a critical role in Vitality’s successful business model by building and maintaining software solutions, in line with quality and time parameters, to enable operation as a fully integrated composite business, offering brilliant products with seamless, intuitive customer journeys.
• The Associate Software Engineer learns on the job by delivering software components. They support development, delivery and maintenance of Vitality software products and develop skills whilst working under supervision to deliver stories in a multidisciplinary team. They understand the different types of testing and are aware of, but not responsible for, security. This role will not sit on problems, but proactively seek guidance from others in order to progress.

Areas of responsibility may include but not limited to:

Implement the software development life cycle: build, maintain, test, deliver, release and document user-friendly and customer centric software solutions, as required.

• codes, tests, corrects and documents software under the direction of others in a core subset of software technologies employed by the team;
• reads and understands relevant documentation and is familiar with the documentation expectations of their role;
• updates documentation in line with their work outputs;
• provides support in fixing faults by following agreed procedures;
• assists as part of a team on design of components of larger systems;
• is becoming familiar with information security and the types of security controls that can be used to mitigate security threats within solutions and services.

Deliver to standards: understand, adhere to and apply Vitality’s defined technical and process standards to ensure the effective management of risks and the protection of Vitality’s data.

• Accesses documents, guides, principles and rules through the relevant Vitality knowledge base and both refers and applies to work, although under guidance.
• Uses automation and peer review to assess the knowledge and application of the standards.
• Developing an understanding of “ready” and definition of “done”.

Engage stakeholders. Collaborate, work with and develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes.

• Working alongside more experienced software engineers, understand the needs and requirements of internal stakeholders. Independently engage stakeholders where further clarification of issues is required.
• Liaise with scrum team members to better understand the business requirements and technology design.

Build and transfer skills and knowledge. Take responsibility for developing personal skills and expertise aligned to role:

• Become familiar with the scope of one or more agreed areas in role (e.g., InfoSec, CI/CD, engineering methods and tools, a core application technology, user focus, engineering standards).
• Participate in and seek out appropriate learning opportunities (both formal and informal) relevant to the role to develop skills, tools and techniques used in software development at Vitality.
• Effectively apply learnings to the role.

Collaborate within and across teams. Work effectively together with others across varying areas of expertise to achieve the required results.

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Technical Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD, SQL

Education and Experience

Education

• Matric
• A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification or Formal Java Qualification

Knowledge

• Knowledge of commonly used design patterns
• Excellent understanding of Object Orientated principals and Java language fundamentals
• Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
• Agile Methodology
• Java systems development exposure to core
• Java EE knowledge

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About the Job

About Special Projects

• This position is within the Special Projects team, working to analyse important business issues, shape solutions, and improve performance across Discovery Health business units. Special Projects supports Discovery Health to conceptualise, pilot and implement new products, businesses and services.

Key Purpose

• Performing a leading role in conceptualizing and managing projects within the Special Projects team in Discovery Health. The ideal candidate will have 3-5 years of relevant experience in either consulting, or engineering; excellent communication and collaboration skills; a passion for details; and proactive problem solving.

Areas of responsibility may include but not limited to

• Helps direct reports to identify the key problems - including directional changes to the project if needed - and guides them to a useful and time-efficient structure for analysing the problem, pushing beyond the obvious.
• Consistently guarantees reliability of team analyses and conclusions drawn from them.
• Provides quality assurance on data collection, and helps identify creative sources of data.
• Ensures soundness of findings and practicality of recommendations for implementation.
• Presents and facilitates effectively, adapting to different audiences and handling difficult situations.
• Ensures the quality of written communications, including appropriateness for audience, clarity, succinctness and accuracy of the communication.
• Leads development of complete communications strategies, going beyond presentations and reports where needed.
• Demonstrates breadth of understanding across multiple content / functional areas.
• Uses expertise in technical areas to enrich projects.
• Manages relationships with senior level stakeholders effectively, building long-term relationships that encourage them to seek out Special Projects when they require support.
• Acts as a project owner for multiple projects with an ability to oversee large complex projects with minimal support from DGM.
• Provides leadership to team in handling complex/political client situations with positive outcomes.
• Shows sophistication in scoping and managing projects to mitigate risks.
• Provides timely and appropriate guidance to team members.
• Works effectively as a team with project owners or sponsors.
• Committed to building the skills of others and spending time coaching them; perceived as a mentor and leader.
• Able to bring out best in a team by empowering them and supporting them as needed; elicits active participation and creative contributions from team members

Personal Attributes and Skills

• Strategic thinking
• Inspirational Leadership
• Relationship building and networking
• Ability to innovate
• Customer centricity
• Creative and innovative
• Problem solving and analysis
• Delivering results and meeting customer expectations
• Effective communication across multiple formats and audiences
• Adapting and responding to change
• Commercial thinking
• Applying expertise and technology

Education and Experience

• Outstanding academic qualifications
• 4 year analytical degree
• Related professional experience
• 3-5 years of management consulting experience is essential
• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Strong track record of professional performance

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About the Job

Key Purpose

• Lead the conceptualizing and managing of projects within the Special Projects team in Discovery Health. Provides thought leadership and innovation insights to senior business executives to support the health business strategy. Effectively manages the Special Projects team, supporting them with delivery of high-quality projects, within the budget.

Areas of responsibility may include but not limited to

Problem Solving

• Clearly articulates the key questions / problems to be solved / hypotheses to prove and subsequently drives the required analysis in an efficient and effective way, pushing beyond the obvious
• Provides quality assurance on data collection and helps identify creative sources of data where required.
• Identifies innovative but reasonable and feasible recommendations that help to drive strategic business outcomes.
• Provides thought leadership and strategic guidance and support to senior Health Executives
• Consistently guarantees reliability of team analyses and conclusions drawn from them.
• Ensures soundness of findings and practicality of recommendations for implementation

Communication & presence

• Runs presentations and facilitates discussions effectively, adapting to different audiences and handling difficult situations effectively.
• Supports the team to engage with various stakeholders and manage difficult conversations where necessary.
• Effectively engages other business stakeholders to get buy-in for team ideas and remove roadblocks.
• Ensures the quality (clarity, succinctness, and accuracy) of all communications, including appropriateness for audience.
• Leads development of complete communications strategies, going beyond presentations and reports where needed.
• Identifies and raises roadblocks timeously, while providing possible solutions to these roadblocks

Content/Technical expertise

• Demonstrated breadth of understanding across multiple content / functional areas
• Uses expertise in technical areas and insights from cross-business discussions to guide projects.

Stakeholder relationships

• Manages relationships with senior "project sponsors" effectively, building long-term relationships with senior level stakeholders that encourage them to seek out special projects when they require support.
• Leads the team in handling complex/political client situations with positive outcomes.

Project & work management

• Able to oversee large complex projects, providing guidance and coaching to ensure successful implementation.
• Shows sophistication in scoping and managing projects to mitigate risks.
• Provides timely and appropriate guidance to team members; works effectively as a team with project owners/sponsors.

Team contribution & people development

• Committed to coaching and building the skills of team members; perceived as a mentor and leader.
• Able to bring out best in a team by empowering them and supporting them as needed; elicits active participation and creative contributions from team members.

Team Admin

• Manages team capacity, driving hiring and retention strategies and ensuring effective prioritization sessions.
• Develops and manages utilization of annual team & project budgets.
• Able to identify and recommend value-add, opportunity topics for the team to drive.

Personal Attributes and Skills

Behavioural skills

• Customer service orientation, Results orientation, Conflict resolution, Negotiation skills, Time management, Professional communication (written, verbal, presenting and listening), Creativeness, Innovation, Stress management, Assertiveness, Tenacity

Education and Experience

• 4 Year Analytical degree
• Outstanding academic qualification
• Minimum of 7 years’ experience in a strategic role
• 3 to 5 years of management consulting experience
• Strong track record of professional performance and delivery