Job Vacancies at Discovery Limited

Key Purpose

• This role is to provide business with operational and incentive research, analysis and reporting produced from survey data sources (internal or external) to support its business operational improvements. Gather, synthesize and summarize information to support decision making and communication. Continuous improvement in research methodology and tools

Areas of responsibility may include but not limited to

• Compile and update daily/weekly/monthly reports on PowerBI
• Design and build surveys based on business requirements.
• Data extraction/gathering
• Research best practice and new innovative ways of presenting data.
• Ensure quality and accuracy in data reported on and all work/reports/analysis produced.
• Compile/update standard operating procedure manuals for reports.
• Proactively work with system and business analysts to develop and upgrade survey systems
• Ensures problems are identified, tracked, reported on and resolved in a timely manner
• Produce and drive adhoc analysis to answers questions posed by business, and present findings to business
• Implementation of identified solutions in business
• Continuous investigation of programming languages to enhance research tools
• Continuous statistical analysis is produced to business
• Delivery of projects on an ongoing basis (inclusive of ROI done on project/process)
• Stakeholder engagement
• Reviewing and optimizing business process
• Manage multiple portfolios
• Implement QA findings

Behavioural Attributes and Skills

• Communication skills
• Relationship skills (Building and maintaining)
• Process improvement skills
• Ability to analyze and interpret data
• Values driven
• Optimistic
• Problem solver
• Learns on the Fly
• Resilient
• Drives Results
• People Savvy

Qualification & Experience

• Bachelor of Science or Bachelor of Commerce
• 4 years experience working in a data analysis and reporting role in PowerBI
• 3 years experience in programming language (SQL/Python/R)
• 2 years project management experience
• Ability to analyze/interpret data, take appropriate action and use good judgment to escalate issues when necessary
• Project management/administration ability
• Experience with data analysis and reporting in PowerBI.
• Strong written and verbal communication skills
• Presentation skills
• Assertiveness and self-motivation
• Attention to detail
• Ability to coordinate various projects simultaneously
• Advanced knowledge of MS Office products including Excel, Access and PowerPoint
• Knowledge of structured query language (PL/SQL and COGNOS reports, Python, R)
• Ability to learn and integrate to new tools/software into the team

Advantageous

• Hons in Bachelor of Science or Bachelor of Commerce
• Discovery Service operations knowledge is an advantage

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Key Purpose

• To build and maintain solid relationships with Brokers, with a main focus on training of the FAZ (Financial advisor zone) system and provide ongoing support to ensure high usage of the FAZ system.
• Identify gaps to ensure training is focused on specific areas to increase usage.
• Plan, develop and implement operational roll-out plans for system changes, upgrades and new functionality.

Areas of responsibility may include but not limited to

• Maintain accurate details of gap analysis for Brokers to determine trends (product, system and technical) and communicate with management
• Development training schedules and structured roll out plans
• Resolution management
• Broker Relationship Building
• Analyse and feedback on performing and under-performing brokers
• Identify opportunities to mitigate risks
• Accurate, timely formal reporting to Management
• Internal stakeholder relationship management, updates and feedback
• Monthly consolidated reporting in relation to monthly plans and set objectives
• Marketing of new functionalities
• Ambassador for FAZ

Skills

• Strong customer service focus
• Excellent relationship building skills
• Excellent verbal and communication skills with an ability to influence, convince and negotiate effectively to a group of people
• Conflict handling skills
• Analytical and attentive to details
• Resourceful problem solver
• Systematic and organized with an ability to plan prioritise effectively
• Resilient, with an ability to work under pressure and adapt to change
• Good team player
• Results and deadline driven
• Quick learner
• Multitasking
• Time Management
• Teamwork, self-management and alignment with Discovery values
• MS Office
• Marketing and Sales skills

Qualification

• Matric (Essential)
• Related Degree/Diploma (Advantageous)

Specific requirement

• Valid driver’s license (Essential)
• Own motor vehicle which will be used for broker visits – reimbursement will apply (Essential)

Experience

• 2 years’ Discovery Insure Call Centre experience (Essential)
• 2 years’ Discovery Insure system and processes experience or exposure thereof (Essential), e.g.:
• Apps – how to use and train delegates
• Web development
• SAMI
• FAZ
• 2 years’ short term insurance product knowledge (Essential)
• 2 years’ training experience (Advantageous)
• 2 years’ relevant legislation knowledge (Essential)
• Knowledge and understanding of internal standards, policies and procedures (Essential)

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Key Purpose

• To manage and oversee a litigation recovery and liability portfolio ensuring litigation efficiencies by managing attorney performance by increasing returns on recoveries and optimizing savings on liability claims with minimum cost.

Areas of responsibility may include but not limited to

• Achievement of monthly targets
• Identify all viable recoverable litigation claims.
• Maximum profitability on litigation recovery portfolio
• Maximum profitability on litigation liability portfolio
• Short turn-around time on finalisation of recoveries
• Accurate, timely administration
• Stakeholder engagement with clients and brokers
• Adherence to risk and compliance requirements
• Teamwork, self-management, and alignment with Discovery values
• Attorney management.

Education and Experience

• Matric (Essential)
• LL. B or other legal equivalent qualification (Essential).
• Admitted attorney with a minimum of 2 years post article experience (Advantageous).
• Minimum of 2 years’ experience in a short-term insurance recoveries and liability department (Essential)
• Attorney Management (Advantageous)
• In depth Knowledge of Civil Procedure and Law of Delict (Essential).