Training Consultant - Sandton at Discovery Limited

Key Purpose

• To build and maintain solid relationships with Brokers, with a main focus on training of the FAZ (Financial advisor zone) system and provide ongoing support to ensure high usage of the FAZ system.
• Identify gaps to ensure training is focused on specific areas to increase usage.
• Plan, develop and implement operational roll-out plans for system changes, upgrades and new functionality.

Areas of responsibility may include but not limited to

• Maintain accurate details of gap analysis for Brokers to determine trends (product, system and technical) and communicate with management
• Development training schedules and structured roll out plans
• Resolution management
• Broker Relationship Building
• Analyse and feedback on performing and under-performing brokers
• Identify opportunities to mitigate risks
• Accurate, timely formal reporting to Management
• Internal stakeholder relationship management, updates and feedback
• Monthly consolidated reporting in relation to monthly plans and set objectives
• Marketing of new functionalities
• Ambassador for FAZ

Skills

• Strong customer service focus
• Excellent relationship building skills
• Excellent verbal and communication skills with an ability to influence, convince and negotiate effectively to a group of people
• Conflict handling skills
• Analytical and attentive to details
• Resourceful problem solver
• Systematic and organized with an ability to plan prioritise effectively
• Resilient, with an ability to work under pressure and adapt to change
• Good team player
• Results and deadline driven
• Quick learner
• Multitasking
• Time Management
• Teamwork, self-management and alignment with Discovery values
• MS Office
• Marketing and Sales skills

Qualification

• Matric (Essential)
• Related Degree/Diploma (Advantageous)

Specific requirement

• Valid driver’s license (Essential)
• Own motor vehicle which will be used for broker visits – reimbursement will apply (Essential)

Experience

• 2 years’ Discovery Insure Call Centre experience (Essential)
• 2 years’ Discovery Insure system and processes experience or exposure thereof (Essential), e.g.:
• Apps – how to use and train delegates
• Web development
• SAMI
• FAZ
• 2 years’ short term insurance product knowledge (Essential)
• 2 years’ training experience (Advantageous)
• 2 years’ relevant legislation knowledge (Essential)
• Knowledge and understanding of internal standards, policies and procedures (Essential)