Job Vacancies at Absa Group Limited (Absa)

Job Summary

• To manage the Fraud Strategy Change agenda for RBB which includes strategic and tactical solutions. A clear methodology will be required to ensure solution completeness, strategic alignment, book of work governance and risk/cost/benefits.

Job Description

• Risk Management: Providing Subject Matter Expertise to Fraud-and-Change Risk.
• Stakeholder Management: Build and Maintain effective relationships with Fraud Risk, Change and Technology stakeholders
• Responsibilities: Manage Fraud Risk solution designs, Facilitate business case and priorities, Programme manage the Fraud Risk change deliverables; Track investment benefits.
• Governance & Reporting: Define change governance framework, Track and report programme risks and issues,
• People Management: Establish and maintain stakeholder and delivery relationships.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• As support to the Head of Risk Control Function, provide specialist advice and support to the SA Life Insurance entity, enabling an effective implementation of the risk frameworks in line with the risk profile of the entity

Job Description

Risk Management:

• Providing Subject Matter Expertise to Risk types

Stakeholder Management:

• Build and Maintain effective Relationships with relevant stakeholders

Risk Reporting:

• Identify, assess and Report key risks arising from significant events, investigations, audit and control issues

Risk and Control:

• Adherence to Policies, Procedures and Regulations

Additional Job Description

• Risk and Control assessments
• Product Risk Management
• Risk Event Management
• Professional advisory role to business counterparts
• Ensure effective management of Insurance risk, Operational risk, Conduct risk and any other risk types contained within the ERMF
• Set, monitor and report on the risk appetite
• Determine (assess) the quarterly risk profile and prepare the necessary reports to effectively communicate the information to the Executive and Board committees
• Ad Hoc Risk Management activities as required

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support to recruit and select quality talent, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• To administer and offer excellent service to the internal business stakeholders: Ensure the effective rollout of the in the cluster by serving as a cluster super user for the end to end delivery.
• Provide cluster end users with assistance and training to enable user understanding and system utility.
• Liaise with Group Administrator to facilitate loading of training information onto the learning platform to enable both usability and monitoring of progress.
• Participate, by timeously identifying cluster learning requirements and ensuring that are factored into the learning planning and portal considerations, in the cluster roll out of the assignment of Online and offline courses to fast track the learning cycles and commitment of all employees .
• Proof read the content of all cluster specific online courses and communicate all content related issues to the content provider.
• Make use of reporting and tracking tools on Talent Learning System to create lists of people who need to complete courses or be assigned tasks, thereby enabling the learning community to track learning performance overall.
• Generate standard and responsive cluster MII to empower business dialogue and decisions on the status of learning in critical learning areas
• Operational Effectiveness: Clear understanding of all stakeholders internally and externally to ensure appropriate level of communication
• Clear understanding and appreciation of position importance and impacts Responsible for the effective scheduling of all candidate interactions with the bank.
• This includes Managing the Business interviews, i.e. initial, panel and final discussions Managing Psychometrics assessment and provide business with relevant feedback Understands and adheres to agreed upon timeframes, policies and procedures
• Adheres to all policies and procedures relating to the recruitment process
• Check all offers before they are issued to candidates i.e. shares buy outs, conditional incentive awards , and start dates are accurate
• Responsible for the timely coordination of all background and legal checks
• Takes ownership of ensuring top class service during every interaction with candidates.
• This includes: Ensures that all stakeholders experience an overwhelming sense of attention and professionalism with each interaction – create a feeling of engagement and connection
• Effectively manages resolution of queries related to their function
• Adheres to all policies and procedures relating to the recruitment process and the reporting thereof
• Effectively co-ordinate and oversee the on boarding for all new hires Ensures that payroll receives all documentation prior to new hires starting |
• Audit: Responsible for consistent checks with the Resourcing office ensuring that all the data is accurate for Auditing purposes ad that relevant data is attached i.e. signed offer, business approval, checks and relevant communication from business
• Takes responsibility and accountability for integrity of system data in their part of the process – Taleo

Education

• Higher Diplomas: Human and Social Studies (Required)

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Job Summary

• The purpose of this program is to equip learners with the required knowledge and skills to operate effectively within the Banking environment. Learners will complete the Higher Certificate in Banking Services NQF Level 5. This qualification will contribute to the development of the learner in the Banking Sector and provide workplace experience in Vehicle and Asset Finance products. Key focus will be on fulfilling a customer facing role in sales support, business development, dealer risk and operations management.

Job Description

• Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives.
• Learning: Attend and participate in all training and development interventions against agreed development objectives.
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis.
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Minimum/ Essential Requirements:

• National Senior Certificate
• A completed degree (NQF 7) and / or post matric qualification at NQF level 6
• Must be proficient in English
• Computer Literacy is a must
• Applicants must not be employed and be willing to commit to a 12-month development journey
• Programme is open to candidates between the ages of 18 to 30 years

Competencies: 

• Adapting and responding to change
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Planning and organising

WHAT’S ON OFFER:

• Great Team environment
• Autonomy to produce excellent results and delight colleagues and customers.
• Opportunity to influence and interact with senior management
• Work in a multi –disciplinary environment
• Opportunity to discover and learn

EE/AA Disclaimer:

• Preference will be given to South African citizens and permanent residents of South Africa in possession of proof of Permanent Resident Status.
• Candidates with disabilities are invited to apply
• The appointment will be made in line with the Divisional Employment Equity Strategy
• There is no referral plan linked to this requisition.

Education

• GET Certificate: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.

Job Description

To take responsibility and to perform reviews of customers to identify and substantiate any potential financial crime risks or concerns.

• Accountability:  Operational Support and Coordination
• Perform reviews relating to financial crime risks by ensuring that the required SLA is achieved and take appropriate action to ensure that these timelines are met
• Obtain all relevant information and documentation related to a review. Scrutinise / analyse this information and documentation and make meaningful observations / conclusions regarding the findings.
• Assess all findings to establish trends and escalate all issues of a significant nature to the Customer Review Team Leader on a timely basis (as and when these occur) and through various meetings and reports (content presentation, accuracy, quality and completeness are important). 
• Ensure that each review is of high quality, accurate, value adding conclusion, for the relevant review by conducting quality assurance/review (where applicable) on closed no-risk reviews.
• Evaluate and challenge information received from the local and in country teams with the objective of achieving continuous improvement in compliance and financial crime risk detection.
• Make meaningful recommendations for the various types of reviews. This will include but is not limited to system / people / process failures.
• Inform management of any suggestions or proposals to enhance review methodologies.
• Inform management immediately of any new trends which have been identified during reviews for further escalation to stakeholders.

Accountability: Reporting and Governance

• Review and assess customers to determine whether there are any potential financial crime risks that should be escalated to the Financial Crime Intelligence Unit.
• Report and escalate all financial crime or compliance risks and issues arising from businesses promptly and appropriately in accordance with Absa Group and local legal and regulatory requirements.
• Inform management regarding financial crime risk and compliance matters.
• Respond promptly to information requests from the Country MLRO’s and other stakeholders.

Accountability:  Stakeholder Management

• Support the Customer Review Team Leader and Customer Review Manager by ensuring the effective coordination of information on a continuous basis.
• Build and maintain meaningful relationships with Group and in-country Financial Crime teams. 
• Maintain professionalism in all verbal and written communication with stakeholders. The professionalism requirement also extends to personal appearance as well as adherence to acceptable business ethics.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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• In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale Banking Clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.

Job Description

Key Accountabilities

• Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Remain alert and report real or potential risks identified from customer queries and assist with system testing.
• Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
• Maintain and continuously look for opportunities to further develop skills and knowledge base

Education And Experience Required

• NQF Level 5/6 : Grade 12/Diploma and/or Degree
• Minimum 3 years General Banking experience
• Minimum 2 years in a Customer Service and Support role
• Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
• Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
• Clear understanding of the service center support methodology
• Understanding of the retail and corporate payment model
• Contextualization of the digital and automation journey- Active participation in driving client migration from manual channels to self-service channels
• Flexibility in Identifying and driving rapid improvement initiatives to enhance client experience, business efficiency, cost savings and risk mitigating
• Exceptional Client Servicing Skills

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The main purpose of the job is to take responsibility for the delivery of various projects run in the Africa Ops
• Business and Rest of Africa space. The role also requires the change agent to play a role in the formulation process and the conceptualisation of solutions.

Job Description

Accountability: Project Delivery

• Prepare and submit proposal to management of resources needed for projects/change initiatives to commence
• Draw up project plan and concept documents in order to request quotation and submit funding approval for projects/change initiatives to management and present to business units
• Ensure project plan is updated and regular feedback is provided to Stakeholders on risk issues identified.
• Ensure that proposed projects/change initiatives are in line with the scalability, reuse, sustainability, financial and feasibility policy and ensure business processes are reasonable
• Provide proposed vendors required to management for approval to support particular project/change initiatives in order to ensure an desired outcome
• Update change initiative plan on all focus initiatives and provide regular feedback to management
• Provide feedback to any other stakeholders, for example, another Managing Executive in Cluster etc. as and when requested to do so by the stakeholder.
• On at least a monthly basis, communicate all updates to the Cluster Change and Integration team through the following mechanisms, namely: staff meetings, formal communications etc.
• Understand the cluster strategies and medium term plans (MTP) and ensure that new proposals for project or initiatives are aligned to the elements before approving proposals.
• Support management to prioritise the change portfolio by reviewing all new business cases against strategist priorities
• Identify key stakeholders and request support from management to mobilise key executives of the relevant clusters to obtain buy in and resource allocation for delivery of key components
• For all new project and system changes requests, ensure that a thorough risk assessments are conducted to determine the interdependencies between this and other projects and the impact proposed changes may have on seemingly unrelated processes and systems.
• Prepare risk and mitigation report for management for approval on projects/change initiatives
• Attend all relevant meetings and give input to ensure project stay in line with business requirements
• Work closely with Business partners to provide them with the required information in order to fulfil their functions within the project.

Accountability: Solutions Development and Implementation

• Drive new thinking within the business by proactively identifying, incubating and packaging relevant concepts/solutions that can be applied to Business Units in such a way that they improve efficiencies, productivity and competitiveness, whilst reducing costs.
• Engage with the Operational Heads or Service Centre managers on a regular basis, to understand the business drivers and areas in the business that compromise the business to deliver efficiently and effectively and that are extremely expensive to operate or fulfil on.
• Creatively explore ideas that can help solve business problems identified above, by facilitating think-tank session with staff to encourage the development of ideas that will lead to resolution.
• Ensure to move concept ideas to action and that these ideas is prototype and tested for effectiveness and feasibility of the solution
• Create packaged offerings and present to management as an implementable solution
• Source relevant information for different stake holders in order to investigate possible solutions within project/change initiatives

Accountability: Architecture

• Support management to review, design, discuss and depict a single architecture for the

Cluster

• Design architecture into discrete layers of functionality that support loose cuppling and scalability from channel to back end applications.
• Identify patterns of functionality and articulate these as business which are in turn supported by technical.
• Conduct research on a frequent basis in order to remain up to date with trends in the
• industry and the extent to which they impact technology, processes and architecture and evaluate Cluster position against these trends

Accountability: Building and Maintaining Networks

• Work with different Stakeholders to achieve excellent business results through continues engagements
• Identify any training needed to support the project implementation planning delivery of training within project time scales.
• Inform Stakeholders of all changes and impact on business with regards to recruitment/reduction in staff count and anticipated volumes.
• Ensure Stakeholders are informed in due time of training requirements, duration and schedules of training
• Ensure that the operational hand over is well planned without any adverted effect on any systems and processes and that all SLA commitments are achievable
• Support business on implementation to ensure success of project/change initiatives
• To engage and coordinate efforts amongst various stakeholders to ensure effective and efficient resolution of all projects/change initiatives
• Develop and maintain effective relationships with key internal and external business partners
• Stay abreast of Regulatory environment changes, business processes, requirements and policies to ensure that projects/change initiatives are efficient and affective

Accountability: Risk Management

• Complete required compliance
• Ensure to understand all compliance requirements and inform management if you required Compliance officer to conduct briefing session
• Ensure that all regulatory requirements are adhered to
• Ensure to that you know BCM Plan for the area and to update contact details regularly
• Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact.
• Ensure to understand your responsibilities for physical and system access control and information security requirements.
• Education And Experience Required
• B-degree in relevant field (Field) (NQF level At least 6 years relevant experience
• Proven experience as a Business Consultant
• Proven experience implementing multiple software related projects
• Extensive People Management Experience
• Experience in the Financial Industry

Knowledge & Skills: (Maximum of 6)

• Understanding of business processes
• Networking and relationship management
• Extensive project Management Skills – PMBOK
• Networking and relationship management
• Excellent written and verbal communication skills
• Strong influencing and negotiating skills
• Understanding of Absa processes and systems
• Commercial awareness

Competencies: (Maximum of 8 competencies)

• Applying expertise and technology
• Working with people
• Analysing
• Relating and networking Crating and innovating Persuading and influencing
• Entrepreneurial and commercial thinking

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Responsible for identifying and executing on continuous improvement opportunities, reporting and updating the knowledge management system.

Job Description

MI (Reporting Analyst)

• Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes.
• To develop, produce and deliver regular and ad hoc management information to aid business decision making. Primarily responsible for delivering accurate and timely MI according to business demands. Using SQL server analysis, reporting and integration services to produce and design reports by drawing data from data warehouse is preferred.
• To support the Head of Financial Reporting and other heads of Business Banking unit. Analysis and evaluation of data received from various databases to consolidate for reporting purposes accurately and within required deadlines. Analysis of critical data received from various internal & external sources combined with insights within a predetermined deadline and reporting standard.

Accurate Report Generation:

• Deliver accurate and timely data reporting as required by the Finance Reporting and Evaluation Manager, as well as other regional team members, including production of regular and ad hoc reports.
• Complete all reporting templates for financial updates, employee participation and impacts/outcomes.
• Work closely with teams to gather accurate (i.e. improve and refine process of data gathering) data from each of the countries and business divisions within the region and consolidate into one report to send to the team by required deadlines.
• Execute Report generation over month end and on an adhoc basis
• Provide status updates on progress made against the various levels of project report generation
• Direct the various team through hands on reviews to meet the objectives and undertake on the job training where necessary (system driven)
• Responsible for adhoc reporting including month end reporting packs ie market share analysis ,any new adhoc report generation Working closely with the BA900 returns to understand the data around the competitors and how it affect the business
• Assist in producing and sourcing data for special data requests and adhoc information reports

Governance:

• Adhere to governance framework and policies.
• Share best practice and learning with colleagues and seek continuous improvement opportunities, maintaining a thorough understanding of relevant, up-to-date technical knowledge.
• Work with team to develop a better understanding of the business divisions and their priorities to tie in with team initiatives.
• Act as an advocate and role model in embedding Absa values and behaviours.
• Work collaboratively with colleagues to help create a highly effective function.
• Share best practice and learning with colleagues and seek continuous improvement opportunities, maintaining a thorough understanding of relevant, up-to-date technical knowledge.
• Work with team to develop a better understanding of the business divisions and their priorities to tie in with team initiatives.
• Act as an advocate and role model in embedding Absa values and behaviours.
• Work collaboratively with colleagues to help create a highly effective function.

Education And Experience Required

• Minimum B-degree (NQF level no.7)
• Desired Post Graduate Degree (NQF level no.8+),
• MI, Data qualification preferred.

Knowledge & Skills:

• Excellent analytic and problem-solving skills
• Strong communication, presentation and influencing skills
• Passion for speed and large data sets
• Basic knowledge of SQL
• MS Office Advanced
• Financial Planning Systems
• Analyst Report Tools

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• We are seeking a highly motivated and experienced Data Engineer to join our Global Markets division. In this role, you will work closely with our traders, quantitative analysts, and data scientists to design, develop, and maintain data infrastructure and pipelines for our global markets business. If you are passionate about working with data and have a desire to work in a dynamic and challenging environment, we encourage you to apply. This is an excellent opportunity to make a significant impact in a leading investment bank and to grow your career in data engineering.

Job Description

• Design and implement data pipelines to support global markets business
• Develop and maintain data lake and data warehouse solutions on AWS
• Collaborate with data scientists and analysts to understand data requirements and ensure data is accessible and usable
• Optimize data pipeline performance and scalability
• Ensure data quality, integrity, and security
• Monitor and troubleshoot data pipeline issues
• Provide technical support to global markets teams

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field
• Strong experience with AWS technologies, particularly data lake and data warehousing solutions
• Strong programming skills in Python and SQL
• Experience with data pipeline and ETL tools such as Apache Airflow and Glue
• Experience with data modeling, data governance, and data quality
• Experience with Big Data technologies such as Hadoop and Spark
• Experience with containerization technologies such as Docker and Kubernetes
• Strong problem-solving skills and ability to work in a fast-paced environment
• Strong communication skills and ability to work in a team
• Experience in the financial industry is a plus

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.

Job Description

Accountability: DEVOPS

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back

End OR Middleware) with high quality solutions

• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational

feasibility of solutions

• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site

Kubernetes environments – supporting and managing your applications all the way to production)

• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana /

NewRElic and tracing using Zipkin/Jaeger

• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management,

testing, integration etc.

• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of

Major incidents

Accountability: Compliance and Regulatory compliance

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management
• Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Minimum Education

• Information Technology NQF 6 or Equivalent qualification
• Certified Salesforce Platform Developer 1 accreditation

Minimum Experience

• 3 Years Financial Services Platform experience of which 1 year 6 months is Sales Force experience

Knowledge And Skills

• Solid understanding of key SFDC architectural concepts (e.g., API and governor limits) and how they influence design.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Be part of the exciting changes within the CIB Client Onboarding team and join as a Senior Analyst Client Static in a role where you will be responsible for the creation and maintenance of CIB clients across the master system(s) and various sub systems within the organization’s Client Onboarding Operations Team.

Job Description

Key Accountabilities

• Continuously monitor the queue to claim and action requests received from internal stakeholders.
• Ensure 100% conformance with regard to quality assurance and escalations.
• Perform daily, weekly and monthly checks with regards to completion of workflow (SharePoint) and escalate deviations to Team Leader.
• Adhere to Service Level Agreement (SLA) and turnaround times for each instruction.
• Escalate Service Level Agreement (SLA) deviations and possible enhancements to Team Leader.
• Validate the request by checking the primary system(s), ensure all requests received are received from mandated officials, authorized to send such requests, in relation to static data i.e. name change of corporation, settlement requests etc).
• Investigate, execute and finalize requests as per guidelines (e.g. procedural manual and product system manuals).
• Act as subject matter expert on CIB Client Static procedures, taking manuals into account.
• Update all relevant manuals as and when needed.
• Review and analyze requests in terms of amendments and additions received from internal stakeholders to determine number of product systems to be amended in accordance with request and implement across sub systems as appropriate.
• Effect changes as indicated and send to colleague for the relevant four eye check.
• Send a detailed and professional request completion notification to requestor.
• Update progress on workflow tool (SharePoint) in accordance with procedure.
• Once finalized, ensure that all completed requests, including feedback are loaded onto Midbase or any other master system depository.

Education And Experience Required

• Grade 12 (NQF level 4) with Mathematics
• Post grade 12 qualification in systems, engineering, statistics is preferable
• 2 years’ experience in working with complex data amendments

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

The purpose of the role is to manage customer debt through effective and efficient collections tactics in order to minimize the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts, before they deteriorate further into delinquency

Job Description

Key Responsibilities

The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

• Agree collections targets on a monthly basis with the Team Leader in line with portfolio and product targets as communicated by Customer Value Management.
• Meet the minimum productivity requirements for calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection target.
• Manage customer accounts and calls by logging on to and updating the relevant collections systems including Megallon and Avaya.
• Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome for both the Bank and the customer.
• For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g. account restructures in the case of arrears amounts on multiple products and/or refer the customer for debt review/counselling) to rehabilitate their account.
• These recommendations need to be aligned to the requirements as outlined in the Restructuring and/or Re-Age Policy.
• If no solution can be negotiated, calls must be escalated to the Team Leader for assistance. Update the OCS system upon completion of the negotiation with the customer to indicate the agreement reached. with the customer in terms of the collections option that will be implemented
• Adhere to all Company Policies and Procedures as outlined in the Absa Bank Credit Risk Model etc.
• Fulfil the requirements of and comply to all relevant Acts and Statutory requirements e.g. the National Credit Act.
• Identify fraudulent accounts and escalate these concerns to the Team Leader
• Adhere to internal systems access control policies at all times and report any irregularities to the Team Leader or relevant party.
• Adhere to the internal code of conduct at all times and report any irregularities to the Team Leader or relevant party.
• Complete all compulsory training within the required timeframe.
• Contribute towards an audit rating of sufficient or better by compliance to internal processes, policies and procedures.
• Timeously route all administrative work to the Administrative support team for processing according to the relevant process and procedures.

Education And Experience Required

• Matric or NQF level 4 equivalent
• Banking Diploma/Certificate in Banking or equivalent is preferred
• At least 1 - 2 year/s relevant experience in a collections environment
• Experience in a collections contact centre
• Experience in a customer services/facing role
• Experience in a Financial and/or Retail Services institution

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Project Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes task timeously | Stakeholder management: Ensure that stakeholders are identified and engaged

Qualifications

• Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets all of the requirements), Project Management
   

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist forensic expertise.

Job Description

• Stakeholder Management: To provide effective and timeous management of all legal and or recovery case referrals/queries by providing sound advices and opinions and drafting proper documents with oversight by Group Litigation.
• Establish and implement recovery process optimisation by reviewing current processes, identifying gaps and recommending action to close these gaps.
• Formulate and implement a stakeholder engagement plan to be reviewed annually to ensure value added service delivery. Implementation of a reliable
• Recovery Threshold that is applicable to SA and RoA Forensics i.e. Top 10 Recoverable Gross Losses and 50% of the Total Value Gross Fraud Losses as a fall back
• Process Management: Develop a Recovery Strategy to maximise recoveries and minimise losses within the Absa Africa United countries that make up AGL.
• Improving or implementing procedures to improve recovery and or operational processes to make the reporting of financial impact more efficient.
• Establishment of a Recovery Portfolio, through the effective management and tracking of recovery actions of the Top 10 Gross
• Value Frauds month on month, to minimize losses and maximize recoveries on fraud losses.
• People Management: Build a support relationship with Investigators and relevant business stakeholders and provide guidance on legal, recovery and financial impact queries.
• Holding a Recovery Steerco with relevant stakeholders to cohesively manage and drive recoveries and obtain monthly updates via the Recovery Tracker and Action Log.
• Meet with key business stakeholders in Africa to gain an understanding of the legislative landscape and leverage on expertise in country.
• Financial: Present monthly Recovery Dashboard/Deck to Manco and Forensics which focuses on recoveries on the Top 10 Gross Losses MOM.
• Identification of the Top 10 Gross Losses via CIES reporting, the evaluation of the events from a recoveries perspective at a Recovery Meeting by the Recovery Team, and the cohesive management and driving of recovery actions at the Recoveries or Work Group Steerco by updating the Recovery Tracker and Action Log.
• Enhancing financial impact on CIES and providing training when required do so.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law (Required)

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Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks
• Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates  

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide a holistic insurance solution telephonically for client through new business and regular reviewing of the client’s portfolio in order to build a sustainable Virtual advisory practice.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents) telephonically Meet sales and/or growth targets, Personal Development, Apply broker practice management.

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Leveraging a thorough understanding of the business data requirements & own data subject matter expertise (ahead of trend), set data architecture direction & lead the agile solution design, deployment, implementation & ongoing optimization of enterprise wide data retrieval, storage and distribution across an estate.

Job Description

Data Architecture & Data Engineering

• Take ‘one stop shop’ accountability for the retrieval, storage, processing & distribution of data across a business area (data eco-system)
• Collaborate with data science teams & broader business & technical stakeholders to analyse customer data requirements & leverage analysis to identify & accurately spec / frame & set the appropriate data architecture for the business area
• Take accountability for deeply understanding the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver data solution blueprints & associated roadmaps
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Lead the end to end solution design & implementation process for all data retrieval, storage & distribution solutions including contributing to and in some cases lead all phases of the development lifecycle including e.g. design process
• Develop high quality data retrieval, storage & distribution design and architecture in a test driven & domain driven / cross domain environment
• Build analytics tools that utilize the data pipeline by quickly producing well-organised, optimized, and documented source code & algorithms to deliver technical data solutions
• Automate tasks through appropriate tools and scripting technologies
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline
• Build infrastructure to automate extremely high volumes of data delivery
• Creatively solve data volume and scaling challenges.
• Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
• Continuously optimise, improve & automate data retrieval, storage & distribution processes
• Work across the value chain and in particular with operational risk to ensure the undisputable separation, security & quality of the organisation’s data
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of data products and services ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Stay ahead of the curve on data retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice

People

• Coach & mentor other MI/BI developers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader dat engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

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Job Summary

• To plan, manage and monitor the implementation of compliance activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Responsible for implementing and embedding a high performing compliance programme across the specific business units within Everyday Banking (Physical Channels, Customer Value Management, Tech & Change), by making use of the compliance methodology, policies and standards, lessons learnt and executive recommendations. Managing the implementation of a risk based approach to compliance within the business, by following the Compliance framework, which outlines the relevant Compliance methodology to be applied.
• Responsible for implementing and managing the operating framework for the identification, management, monitoring and reporting of Compliance risks and issues by making reference to the Compliance methodology and being innovative and enabling business competitiveness.
• Stakeholder Relationship Management: Continued pro-active stakeholder engagement and involvement on a business, regulator and if required engaging with industry publications. | Business Enablement:: Ensure commercially sound Compliance guidance and support in respect of allocated regulatory requirements in a professional and helpful manner, always considering the potential alternatives within the rules and regulations applicable, endeavoring to find solutions to ensure compliance as well as the continuation of business.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• An exciting opportunity exists within the CIB Digital team for a Design Director! Lead a design project portfolio across a business area or channel, providing specialist advice and guidance to senior stakeholders and managing number of project teams in creating world-class innovative designs that delight Absa customers and deliver against business objectives

Job Description

• Create new, world-class, innovative designs across an internal portfolio to improve customer experience, facilitate good customer journeys and guide customer behaviour in order to deliver against defined business objectives
• Support BU/channel leadership in implementing business and customer experience strategy in the respective area, providing expert advice and input to the strategy and planning process; develop good design practices and processes within the channel or business unit to enable implementation of the strategy
• Lead teams to create both continuous and step-change improvements in customer journeys and touchpoints with Absa, creating innovation and ease of use that delights Absa customers and ensuring efficient internal journeys
• As a part of design work, drive the development and BU/channel-wide adoption of new high-quality design standards, tools and practises to ensure continuously improving and consistent customer experience; significantly contribute to building Absa's Design knowledge base and evangelize customer-centricity and Design thinking approaches across the business
• Plan, lead and guide multiple design project teams within the portfolio space, ensuring data-driven approach, focus on the highest impact work, timely delivery of agreed outcomes and high design quality, while acting as an adviser to senior stakeholders and other designers
• Significantly contribute in developing an environment in which designers will thrive, be motivated by and develop as professionals, driving the appropriate talent pipeline
• Promote professional development of the individual designers through one to one mentoring, training and providing the right opportunities for development; and positively contibute to the design community within South Africa

Education And Experience Required

• 6-10 years of relevant experience
• Postgraduate Degree or equal work experience
• NQF Level 8

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To provide holistic financial planning solutions telephonically for clients through regular reviewing the client’s portfolio in order to build a sustainable Virtual advisory practice.

Job Description

To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents) telephonically.

• Receive leads data provided by the Team Leader or Campaign Manager
• If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
• Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to phoning the client
• Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial telephone call; to enable the client to make a decision on whether or not to proceed with the transaction
• Follow all the steps in the designated client engagement process as specified by Absa
• Insurance and Financial Advisers
• Provide regular feedback to the Team Leader on actions taken to progress the lead
• Closing leads appropriately, as per guidelines
• Provide the correct campaign product information at all times during client interactions
• Meet agreed sales targets and conversion ratios through contacting the required number of clients daily and making the required number of sales
• Manage rejections to ensure submitted sales become loaded sales
• Drive first contact resolution by applying sales techniques and objection handing whilst treating the customer fairly

Meet sales and/or growth targets

• Do activity planning grid with the team; by identifying the clients to be contacted during a particular period e.g. Campaigns
• Achieve daily, weekly and monthly new business and retention targets as per PD and as per campaign/ product.(including broker notes)
• Achieve daily, weekly and monthly activity targets such as number of calls made, number of leads worked and positive strike rate (positive outcome per campaign)
• Using the leads information provided by the Contact Centre, discuss the client's risk and insurance needs
• Make use of the Financial Needs Analysis tool (standardised format) provided to conduct a comprehensive risk evaluation for the client
• Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance (long term insurance and investments) portfolio
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary product proposal forms and ensure that the client signs the forms to indicate his/her consent
• Delight the client by being courteous and providing excellent service through prompt response to any queries or issues.
• Ensure that any documentation requests are dealt with timeously and that call backs are actioned on requested date and time
• Gather and complete all the necessary compliance documentation (e.g. Client Advice
• Record, copy of ID, Financial Needs Analysis, FICA)
• Submit the proposal forms to the relevant product providers for processing
• Upon inception of the policy and receiving the policy schedule/contract from the product provider/insurer, check that the policy schedule reflects the client's
• requirements as per the proposal or closing instruction/agreement
• If not, refer the policy back to the product provider for the necessary amendments to be done Review the client's portfolio once a year and contact the client on a regular basis to discuss potential enhancements and revisions to his/her insurance and/or investments portfolio and identify new business opportunities
• Assist client at point of contact and if unable to assist, ensure that the client is referred to the correct channel as per the documented process
• Offer all relevant and up to date information on the product being offered to assist the client in making the most informed choice, such as explaining the types of cover being offered and what the benefits and features are of the product
• Ensure customer is treated fairly at all times during your interaction
• Meet and exceed quality assurance requirements relating to customer experience
• Provide a report back to the Contact Centre Manager and all Bank stakeholders on the strike rate (i.e. number of leads provided that were converted to business)
• Refer leads for Short Term Insurance to the relevant department; as necessary to grow the book of business

Ensure that all Absa Group Compliance exams are completed timeously and the relevant pass mark achieved

• Ensure that all Regulatory and Absa Group Compliance requirements are met by
• following the campaign sales output required to deliver on this accountability
• Scripts during interactions with the client
• Report any non-compliance issues such as non-adherence to scripts to line
• management Comply with regulatory requirements

Manage own broker practice

• Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice
• Arrange for staff members to receive the relevant training (Absa programs for the
• Interns) e.g. systems training, Broker Academy training (Interns)
• Provide coaching and mentoring to the staff with regards to knowledge and skills acquisition Conduct performance development (PD) discussions as required by Absa convention
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Leader (Interns)
• Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and Barclays)
• Liaise with Absa Brokers' Support staff (Business Analysts) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti[1]Mone, Sanctions, BCM, Basic Financial Crime Concepts)
• Provide monthly feedback to the branch and Regional Leader, if a Bank Broker, regarding non-interest income (seat cost) and cross selling opportunities
• Segment the client base according to profile, income potential and commission income
• Develop a business development strategy/plan and discuss with Regional Leader

Personal Development

• Attend all the required training to attain accreditation to market the various products (product provider) Attend all the requisite internal training (i.e. Broker Academy,
• FAIS-related programs/courses)
• Attain the required FAIS credits in order to achieve Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency
• Manage own career and personal development
• Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self Service portal (ESS) by updating them on ESS on a regular basis.
• Comply with house rules
• Meet required adherence & absenteeism requirements
• Proactively minimise costs to the organisation
• Work closely with other members of the unit to delivery outstanding performance
• Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
• Support team by sharing knowledge & best practice

Education And Experience Required

• NQF level 4: Grade 12
• 60 FAIS credits at NQF Level 5 or in progress
• RE5 or in progress
• Working under Supervision as per FAIS Legislation
• 1 Year Experience in a similar role

Knowledge & Skills:

• Knowledge of the insurance industry
• Knowledge of financial management
• Telephone, email and video Negotiation Skills
• Interpersonal Skills
• People Management Skills
• Entrepreneurial Skills
• Effective relationship building skills
• Conflict Handling Skills required

Competencies:

• Achieving personal work goals and objectives
• Analysing
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Persuading and influencing
• Relating and networking

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Support end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas.

Job Description

Service Delivery:

• Deliver IT Digital design services as per agreed performance contract
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Identify and recommend new innovative ways of achieving quality results.
• Designers work within established, ad-hoc product, or service teams to solve customer experience problems holistically through the skills of their discipline and their understanding of customer behaviour.
• Designers maintain and challenge the established standards in their discipline.
• Designers have expertise in one or more of the core design disciplines (user experience design, user interface design, service design, customer research, prototype engineering and content strategy) and execute design on one project at a time.
• They participate in project definition, not simply executing on a project, but also working with design leaders to shape the approach and structure of a project.
• A successful Designer is a specialist in one or more of the core disciplines.
• They are self-starters with a passion for high quality design and the expertise in implementing high quality, considered design.
• They have a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience.

Key accountabilities:

Accountability: Problem solving and execution

• Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects.
• Contribute to defining the approach for a specific design project with design leaders.
• Conduct research (primary and secondary) to understand user’s pains, gains and needs
• Execute design work based on steer from design leaders.
• Adapt designs based on feedback from customers and design leaders.
• Present design work to business stakeholders with the support of design project leads.
• Work with product / service teams to implement customer centric solutions for Absa.
• Advocate for design thinking methodologies and practices.
• Create production ready design deliverables.

Accountability: High quality design

• Create creative and innovative design solutions that deliver world-class customer experience.
• Apply design thinking and best practice design standards with the support of senior designers.
• Leverage insight and data, such as market analysis, customer feedback, user research and analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience.
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
• Align the design to the design standards and brand guidelines to ensure consistent experience across the Absa ecosystem.

Accountability: Building capabilities

• Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
• Contribute to the knowledge building of the entire team by actively sharing insights and success stories.
• Continuously research and share insights into world standards and best practices.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• Responsible for the strategy and business requirements of reconciling the General Ledger and associated sub- systems. Contribute to the effective management within Business Integration by providing leadership, directing activities and business plan developments and to control the integrity of the execution of the Automation, Standardization and Optimization.

Job Description

Key accountabilities

Accountability: Set strategic direction for Business Integration to support the various stakeholders throughout BAGL (30%)

• Develop strategy to ensure that operations, systems and procedures are appropriate and scalable.
• Be pro-active and stay abreast of changes in all environments that impact/influence the reconciliation activities, such as General Ledger Control Framework and source systems etc.
• Liaise and engage with stakeholders on a regular basis to discuss system and technology enhancements in order to increase performance of data integrity.
• Develop a strategy to encourage a culture of customer focus in the team by coaching the team and analysing feedback from the key stakeholders.
• Optimise business processes to support effective and efficient delivery of data integrity
• Oversee the implementation of the business model in order to identify business opportunities to enhance processes.
• Manage and maximise the usage of the reconciliation systems to increase accuracy and quality of data.
• Engage in sustainable relationship building with stakeholders to ensure continuous alignment and discipline.
• Develop and sustain knowledge and experience on the end to end processes, including product systems and general ledgers, in order to support business units with enhanced service delivery.
• Provide management information as required and agreed with stakeholders to support informed decision making.
• Develop and maintain technical knowledge, skills and international benchmarking to keep up to date in specialist areas in order to perform at the requirement standards.
• Partnering and engage with Internal Audit and External Audit in the various audits within scope of responsibility.

Accountability: Develop and implement a strategy to ensure a robust control framework is in place to comply with the Account Ownership and Reconciliation (AO&R) policy with in Accounting Operations. (20%)

• Ensure that processes and procedures in Accounting Operations comply with the AO&R policy requirements.
• Manage the Account Ownership and Reconciliation Attestation process from end to end.
• Review the attestations for quality and investigate and understand the issues raised in the attestation process.
• Aid in the implementation of the KRI's (key risk indicators) for Accounting Operations

Accountability: Oversee the adherence to all the risk and compliance policies (15%)

• Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
• Work with Absa Internal Audit and Management Assurance during the scoping of audits to ensure fair coverage.
• Own and agree corrective action items with Internal Audit and Management Assurance for findings related to the functional area under management.
• Arrange issue assurance for closed audit findings.
• Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Ensure that all regulatory requirements are adhered to.
• Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the area is tested as required and corrective actions executed.
• Working with managers/professionals in the team, develop Detailed Risk and Control Assessments (RCA's) for the function and update at the required intervals (normally quarterly). Complete attestations to testify to the adequacy of controls on request.
• Participate in the development of Key Risk indicators including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
• Ensure that managers in the team understand their responsibilities for physical and systems access control and information security requirements.
• Ensure that your area in FSSA has a Health and Safety Rep, Fire Warden and Evacuation representative.
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested.
• Ensure all managers understand all compliances, monitor compliance training undertaken by managers and that they complete the required training within prescribed timelines.
• Keep up to date with all the relevant legislation/regulatory requirements.
• Review and conduct walk through (SOX term logic) for all reconciliations preformed in the department according to the SOX requirements.

Accountability: Human Resources and People Management (20%)

• Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.
• Ensure the development of a high-performing team through embedding formal
• Performance Development and informal coaching.
• Coach the management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively.
• Determine and analyse training and development needs for managers and ensure they do the same for their teams. Ensure that identified training is budgeted for and executed.
• Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
• With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
• Ensure that managers create effective workforce plans and recruitment demand plans for their areas.
• Review requests from managers in the team for headcount changes. Recommend approve or decline of the request to the Head of FSSA.
• Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively.
• Act as second level escalation point for all grievances raised in the team.
• Ensure that all poor performance is addressed through the Absa Performance Accelerator (APA) Programme and that continued poor performance is adequately dealt with. Review APA reports to determine effectiveness of interventions.
• Motivate employees in the department and ensure that their efforts are recognised.
• Develop appropriate Employee Opinion Survey (EOS) action items together with the management team of the team and ensure that items are executed

Accountability: Business Management (15%)

• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
• Rebalance resources between different areas e.g. reallocating headcount and budgets, but within overall approved resources for the year.
• Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements.
• Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Executive for approval.
• Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc.
• Provide clear direction to team members on the FSSA strategic plan and key focus areas and ensure their understanding and buy-in.
• Analyse effectiveness of processes and systems in use in the department and make recommendations for improvements.
• Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.
• Agreed and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis)

Role/Person specification

Education And Experience Required

• 5 years’ experience in managing a team of specialists
• 10 years’ experience of accounting and controlling
• 5-10 years’ experience working with complex system integrations and to work with detailed information
• BComm or CA(SA) (NQF level no.7
• Minimum 5 years Business Analyst experience
• Minimum 2 years Project Management experience

Knowledge and skills:

• Technical skill and competence (Solid)
• Problem solving (Advanced)
• Procedures and processes (Advanced)
• Management/interpersonal/leadership skills (Advanced)
• Ability to engage with individuals in all levels (Expert)
• Conceptually and intellectually strong (Solid)
• Negotiation skills (Advanced)
• Analytical skills (Advanced)
• Reliable and Flexible (Solid)

Competencies:

• Leading and supervising
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Planning and organising
• Persuading and influencing
• Analysing
• Adapting and responding to change
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The job purpose is to design and deliver Organisational Development (OD) programs and innovative initiatives to support the strategic culture transformation intent and plans. Harmonise all elements of the culture journey packaged for effective employee engagement and experience. To provide advice and support in practice formulation with reference to TD&I and Culture journey and associated best practice improvement tactics; enabling the provision of specialist human resources expertise in OD processes to assess, diagnose, design and deliver custom solutions needed to enhance colleague experience.

Job Description

Assist in the delivery of the Transformation, ER & Wellness Strategy:

• Works with the OD Lead to create the framework for aligning and engaging people, the people management systems, and the structure and capabilities (including organisational culture) to the strategy of ABSA.
• Develops key enabling methodologies including Organisation Design, Employee Engagement and Change Leadership to support execution of initiatives across ABSA Builds organisational capability and facilitate capability building sessions for People Partners to meet businesses’ organisational development requirements.
• Provides advisory support and mentoring to People Partners

Effectively analyse business requirements to provide opportunities for OD intervention:

• Analyses trends and developments within and external to ABSA to proactively diagnose the need for targeted interventions

Effectively manage OD initiatives as required:

• Leads and facilitates the implementation of ABSA wide organisational development initiatives.
• Monitors the implementation of the organisational development programmes to provide additional support and resources as appropriate (primarily through People Partners).
• Identifies criteria to evaluate the effectiveness of organisational development initiatives and define measures to be used.
• Assesses the effectiveness of organisational development initiatives

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist communication expertise.

Job Description

• Translation of documents: Translate documents from and into relevant languages by applying knowledge of grammar, terminology, jargon and register used by e.g. economists, Agribusiness, etc when translating documents on the relevant subject matter for them.
• Undertake research of relevant subject matter jargon (e.g. economics) by consulting dictionaries, grammar manuals, text books, electronic dictionaries and lists, information databases and consulting Absa subject specialists to obtain correct discipline specific terminology.
• Editing of documents: Edit documents submitted by the language practitioners or by business unit representative by applying knowledge of grammar, terminology, register and subject matter.
• Apply expert knowledge of plain language to assist with establishing and reviewing plain language principles for simplifying documents submitted, ensuring that they comply with Section 22 of the Consumer Protection Act (CPA).
• Language Custodian: Liaise with business unit specialists to create appropriate terminology for their discipline (academics, etc.).
• Create discipline-specific lists of words and phrases specific to the Absa Group in consultation with the language practitioners, internal and external discipline specialists to satisfy business unit needs.
• Provide language advice,: Provide appropriate advice and guidance to empower Absa staff and management towards correct language usage by phone or email. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)