Senior Analyst CIB Client Static at Absa Group Limited (Absa)

Job Summary

• Be part of the exciting changes within the CIB Client Onboarding team and join as a Senior Analyst Client Static in a role where you will be responsible for the creation and maintenance of CIB clients across the master system(s) and various sub systems within the organization’s Client Onboarding Operations Team.

Job Description

Key Accountabilities

• Continuously monitor the queue to claim and action requests received from internal stakeholders.
• Ensure 100% conformance with regard to quality assurance and escalations.
• Perform daily, weekly and monthly checks with regards to completion of workflow (SharePoint) and escalate deviations to Team Leader.
• Adhere to Service Level Agreement (SLA) and turnaround times for each instruction.
• Escalate Service Level Agreement (SLA) deviations and possible enhancements to Team Leader.
• Validate the request by checking the primary system(s), ensure all requests received are received from mandated officials, authorized to send such requests, in relation to static data i.e. name change of corporation, settlement requests etc).
• Investigate, execute and finalize requests as per guidelines (e.g. procedural manual and product system manuals).
• Act as subject matter expert on CIB Client Static procedures, taking manuals into account.
• Update all relevant manuals as and when needed.
• Review and analyze requests in terms of amendments and additions received from internal stakeholders to determine number of product systems to be amended in accordance with request and implement across sub systems as appropriate.
• Effect changes as indicated and send to colleague for the relevant four eye check.
• Send a detailed and professional request completion notification to requestor.
• Update progress on workflow tool (SharePoint) in accordance with procedure.
• Once finalized, ensure that all completed requests, including feedback are loaded onto Midbase or any other master system depository.

Education And Experience Required

• Grade 12 (NQF level 4) with Mathematics
• Post grade 12 qualification in systems, engineering, statistics is preferable
• 2 years’ experience in working with complex data amendments

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)