Job Opportunity at Broll

POSITION PURPOSE

• Responsible for developing and analyzing features, functions, and sections of software systems. Writes code for assigned sections, checks functionality, and ensures that programming is easy to read and understand. Supports team members and ensures that established deadlines are met. Keeps Director IT well informed of area activities and of any significant problems. Incumbent handles more complex coding functions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective performance of assigned programming functions.

• Develops assigned features and sections of the Broll Property Groups systems. Designs code to be easy to read and adjust, and reuseable in future systems.
• Checks functionality of programming code with Senior Analyst Programmers and ensures that assigned sections are completely bug free.
• Ensures that all code work is properly documented. Draws up functional specifications where applicable.
• Makes suggestions to increase efficiency in project development and to ensure that deadlines are met.
• Provides support and training to end-users where applicable.

Assumes responsibility for establishing and maintaining professional working relationships with customers, suppliers, and outside contacts.

• Tracks and resolves problems promptly and effectively.
• Obtains and conveys information as needed.
• Promotes goodwill and a positive image of the Company.

Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.

• Cooperates with Project Team in integrating sections of the system. Provides support and assistance to team members.
• Assists other Programmers as needed.
• Keeps management well informed of area activities and of any significant problems.
• Completes assigned documentation accurately and timely.
• Attends meetings as required.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Performs miscellaneous projects as assigned.
• Updates technical skills as required.

PERFORMANCE MEASUREMENTS

• Information users can effectively utilize established systems.
• Good business relations exist with users. Users’ concerns are promptly attended and any problem effectively resolved.
• Company information needs are met. Suggestions for improvements are made.
• Programming goals and projects are completed on schedule. Programming functions are completed in accordance with established policies and procedures.
• Data integrity and quality programs are maintained. Programs are efficient.
• Good working relationships exist with area staff and with management. Programmers are assisted and supported as needed.

EDUCATION/CERTIFICATION:

• Associate’s degree in computer science or an equivalent combination of education, training, and experience.

REQUIRED KNOWLEDGE:

• Knowledge of software applications and relational database systems.
• Understanding of related programming languages and development platforms.

EXPERIENCE REQUIRED:

• Two or more years of related programming experience.

SKILLS/ABILITIES:

• Solid organisational skills and attention to detail.
• Good interpersonal skills.
• Strong project management abilities.
• Willingness to assist others and support others.
• Able to operate all related computer applications and hardware.
   

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POSITION PURPOSE

Position Purpose: Responsible for the business development of BrollTech’s b# software platform offering.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

•  Overseas and is accountable for the BrollTech business development strategy
•  Develop strong market knowledge of our existing and potential clients and keep the Company informed of business growing opportunities aligned to our strategic plans
•  Provide in-depth analysis of markets (including market segments for private, semi government and government), industry trends, competitors and clients to improve strategic planning and decision making.
•  Develop and implement relationship strategies to maximize our chances of profitably, securing strategically important new business.
•  Build excellent relationships for BrollTech and find solutions to customers’ business and service delivery needs.
•  Develop tender attribute documents at a consistently high standard.
•  Achieve set sales target and provide support that will continually improve the relationship.
•  Pricing the tenders and preparing the technical and commercial offers/submittal.
•  Reading and processing the tender, negotiation and continue to drive excellence and efficiency in our tendering.
•  Develop case studies based on the company operational delivery that can be used for marketing and business development.
•  Identify and apply for selected awards and PR opportunities to increase the company’s industry recognition and public profile.
•  Develop and manage close working relationships with the team to ensure that business development and sales opportunities are being maximized and all high value leads are being generated and managed appropriately
•  Ensure all sales monitoring and reporting is complied.
•  Win new business through developing clients’ relationships centred on solutions that deliver business excellence to both clients and contractors.
•  Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
•  Understand the company’s goal and purpose to continue enhancing the company’s performance.
•  Define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
•  Preparing all required presentations for clients in all stages.
•  Hand over the awarded projects to the implementation team and ensure the projects have been executed smoothly.
•  Developing and Setting up policies, procedures, and sales and marketing strategies related to BrollTech.
•  Following up submitted offers in concert with the BrollTech executive
•  Submit monthly and quarterly progress reports to the BrollTech executive.

KEY REQUIREMENTS

• Bachelor's degree preferred.
• Minimum of 5 years’ experience in business development, sales, or a related role, preferably in the IT industries.
• Proven track record of driving sales growth and meeting or exceeding targets.
• Strong understanding of the industry and its key players.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Willingness to travel as required.

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Job Description

• The role is responsible for envisioning, creating and deploying innovative digital and equipment solutions that create value to our end customers and to the Broll Integrated Facilities Management Cluster. This is an exciting and impactful role that lies at the intersection of traditional business processes and new possibilities on the digital side leveraging Artificial intelligence, Internet of Things, Augmented Reality, and other emerging tools.
• The role will involve collaboration with sales, , procurement, marketing and senior management.

Duties and Responsibilities:

• Responsible for product development from concept initiation through commercialization.
• Work cross‐functionally to realize new business opportunities.
• Uses technical experience in managing projects and building systems to determine feasibility, cost, and time required, compatibility with current system and future development applications.
• Setup, initiate, lead & drive projects to enable functions within the digital era.
• Ensure that change management is fully integrated into processes and approach to defining roadmaps and rolling out and supporting digital solutions across the cluster.
• Prepare cost‐benefit analyses for projects and assist business stakeholders in prioritizing projects submitted to clients. Work with stakeholders and project teams to prioritize requirements.
• Research, review, analyze the effectiveness and efficiency of existing requirements‐gathering processes, and develop strategies for enhancing or further leveraging these processes.
• Manage the design, development, and deployment of digital solutions to support the IFM functions of the business.
• Provide compelling Client‐Centric Solutions focusing on client experience, delivering value to the Centre and enabling a truly digital organization.
• Participate in trials and the piloting of new tools; provide appropriate support and expertise in testing procedures and the development of appropriate testing standards, testing and distribution, implementation and reporting; tracking and project planning support;
• Provide support and solutions for the integration of individual systems as well as to ensure a level of interoperability when required;
• Design and maintain a framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices; and
• Define and sustain change control procedures which discipline the applications development process, ensuring that adjustments to client requirements are effectively rationalized and, when approved, adequately funded.
• Liaise and engage with other organizations (within and outside government) to exchange best practices and explore alternative approaches on digital solutions;
• Stay abreast of current and evolving best practices and digital technology trends in the market.
• Look for opportunities to leverage technology to achieve business unit objectives.
• Be a partner and enabler ‐ leverage cross‐functional teams & partnerships; provide greater visibility on our projects

Preferred Personality Traits:

•  A life‐long learner who has a demonstrated track record of constantly learning and updating skills
•  Common sense approach to problems
•  Pleasant, outgoing and energetic personality that collaborates easily, but does not shy away from healthy conflict.
•  A strong business focus, ownership and inner self‐drive to solve real‐world impactful problems with innovative digital solutions.
•  Has a bias for action and brings a sense of urgency and ownership to all tasks
•  Strong planning and organization skills, with the ability to manage multiple complex projects and multiple stakeholders

Preferred Requirements:

•  Bachelor’s degree in information technology preferred (but not essential)
•  Previous experience working in Facilities Management preferred
•  Strong communications skills in English across all levels of the organization
•  Strong project management skills
•  Previous management experience essential

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POSITION PURPOSE

• Responsible for providing IT training on the Broll online system and any other systems that Broll Property Management may use or acquire.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for providing effective training services and support for all users.

• Responsible for providing training on ther Broll online system to users in the Company.Set-up training
• material and schedule and orgnaise reports for management on training issues.
• System knowledge. Must have obtained an intimate knowledge (including a good understanding of
• generally accepted accounting principles and functions) of broll property management system, broll
• on-line system and any other system that broll property group might use or acquire.

User liason

• Liase with users regularly to set-up training schedules.
• Liase with users to ascertain if any program problems are being experienced or if any further
• enhancements are required
• Needs analysis.Liase with users regularly and perform needs analysis for training requirements.
• Change management. Once enhancements/ new developments have been made to broll system
• organise for relevant users to be notified and trained.
• User manuals. Once enhancements/ new developments have been made to broll system make sure
• that help features and user manuals have been changed accordingly.
• Management reporting. Be able to produce reports for management on training issues. Be able to
• report to it manager or internal audit on users not adhering to iso procedures.

Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.

• Tracks and resolves problems promptly and effectively. Ensures optimal service.
• Ensures that deadlines are met.
• Obtains and conveys information as needed. Logs all problems including cause and resolution information.
• Promotes goodwill and a positive image of the Company.

Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.

• Notifies all involved parties when tickets are opened and closed.
• Tracks and records resolutions of problems for future reference, training, and reporting.
• Cooperates in a team environment to promote strong customer assistance and learning.
• Works with different departments to assist in providing technical solutions as needed.
• Keeps management well informed of area activities and of any significant problems. Attends meetings
• as required.
• Maintains accurate and up-to-date reports.

Assumes responsibility for related duties as required or assigned.

• Assist in installing correct software versions where needed by Broll online system.
• Ensures that work area is clean, secure, and well maintained.
• Performs miscellaneous projects as assigned.
• Updates technical skills as required

PERFORMANCE MEASUREMENTS

• Training worships are completed effectively and timely in accordance with schedules.
• Training workshops succeed in parting of knowledge.
• Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
• Good working relations exist with users. Users’ concerns are promptly addressed and problems effectively
• resolved.
• Required reports and documentation are complete and current.
• Management is appropriately informed of area activities and of any significant or recurring problems.
• Good working relations exist with Information Technology personnel.

EDUCATION/CERTIFICATION:

Matric.

• Training in computer hardware, software, and basic networking.

REQUIRED KNOWLEDGE:

• Understanding of PC hardware.
• Knowledge of program applications.

EXPERIENCE REQUIRED:

• One or more years of related software and hardware experience.

SKILLS/ABILITIES:

• ABLE TO TRAVEL TO BROLL REGIONS NATIONALLY AND INTERNATIONALLY
• Able to work well independently.
• Good problem-solving skills.
• Solid oral and written communications abilities. Be able to communicate effectively at
• all levels
• Ability to assist and train others.
• Able to work under pressure
• Able to work after hours when necessary

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POSITION PURPOSE

• Responsible for lease administration as assigned. Keeps tenant records, deposit and lease fees accounts accurate and current. Completes related reports, summaries, and records, and performs related clerical duties.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the accurate and timely completion of assigned leasing administration functions, including:
• Terminates tenant accounts on instruction and notifies departments
• Captures journal entries:
• Lease Fees & Deposits & appropriation of deposits
• Advises meter readers of changes
• Arrange invoices for tenants paying deposits/rental in advance
• Upload all relevant documents to BOL & send original lease for archiving
• Electricity & Water Adjustments – Notifies Utility Company, advises meter readers of tenant movements, Electricity & Water adjustments
• Send tenant copies of signed lease & offer
• Credit rating procedure
• Assumes responsibility for the accurate and timely completion of assigned lease administration functions, including:
• Drafts and prepares leases
• Keep register of all lease movements
• Captures and Processes lease agreements via owner’s approval form
• Cedes leases
• Prepares, cancels and amends Lease agreements, Addenda and Suretyships
• Handles & checks deposits, bank guarantees & maintaining replacement bank guarantees & additional deposits, updating all reports accordingly
• Reconciliation of deposit account
• Adhering to assigned deadlines & timelines as required
• Ensuring all processes in terms of lease tracking are adhered to
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management
• Maintains regular contact with other departments to obtain information and/or to correct transactions (Liaise with Property Administrator on tenant movement)
• Assists Portfolio Management personnel as needed
• Keeps management informed of area activities and of any significant problems
• Attends and participates in management meetings & take minutes of such meetings
• Assumes responsibility for related duties as required or assigned
• Completes special projects as assigned
• Any other duties related to loading and processing of lease renewals & administration thereof
• Update & maintain lease audits
• Update & maintain building lease profiles
• Upload monthly leasing reports for management packs
• Prepare monthly executive summary for reporting to leasing manager

PERFORMANCE MEASUREMENTS

• Lease documents, records, and reports are accurate, current, and timeously submitted 
• Good working relations exist with company personnel
• Good communication and coordination exist with Leasing Manager - Provide Assistance as and when required
• Management is appropriately informed of area activities
• Lease administration is completed in accordance with established standards, policies, and procedures

QUALIFICATIONS

• Education/Certification: Matric
• Good understanding of “Legal Leases”
• Basic understanding of accounting practices

SKILLS/ABILITIES

• Well organized and detail oriented
• Good math skills
• Excellent grammar and spelling skills in business
• Good attention to detail and accuracy
• Cooperative and willing to assist others
• Excellent communication skills
• Administration skills
• Dependable
• Self-starter
• Excellent computer skills
• Flexible
• Good interpersonal skills
• Able to use PC, calculator, and other basic business mechanisms
   

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POSITION PURPOSE

•  To provide managerial and supervisory management, guidance and control, with regard to operations managers
•  To ensure maximum customer satisfaction and efficient contract operations, on a nationwide basis.
•  To ensure that output specifications are maintained as per the SLA and Management contract.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Strategic Objectives and Key Performance Areas

•  Assist the Portfolio Executive in the development of Systems, Processes, Short and long term Strategic Goals and Objectives for each of the Property Management client contracts.
•  Ensure that these are formulated, enacted and understood by all staff members under direct control
•  Ensure that these are implemented and maintained continuously
•  Responsible for planning, organising, and directing the activities of the Property Management clients.

Contract Documentation Objectives

• Review all Contract documentation and implement the utilisation and delivery of the Contract Management Plan on each of the Broll contract sites

Key Performance Areas

•  Ensure all contract documentation complies with the: -
• Agreed SLA
• Agreed Budget

Customer relationship Objectives

• Review existing client structures and advise and develop effective and customer focused and proactive relationships at all levels in the customer chain.

Key Performance Areas

• Develop effective communication lines and relationships
• Monitors Clients complaints via interaction or reports, and develops corrective measures
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Promotes goodwill and a positive image of the Company

Standard Documentation Objectives

• Constantly reviews the implementation of the Broll FM systems and processes and ensures that the facilities managers under his/her control are correctly managed.

Key Performance Areas

• Assist the Portfolio Executive in the implementation of the SLA’s and Management Agreements
• Audits existing standard documentation and assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the delivery of effective operations management policies, procedures, and planning as assigned by the Operations Director
• Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations

Document Library Objectives

• Ensure this is maintained and updated at both site and central office and in accordance with the SLA’s and Management Agreements

Key Performance Areas

• Carry out random inspections and take corrective action as required.

Service Level Agreements Objectives and Transformation

• Review all hard and soft service level agreements entered into with external service providers Broll operational and centre managers and transition external service providers to Broll Systems and Processes

Key Performance Areas
Supervise to: -

• Determines compliance status in accordance with specifications outlines in the SLA’s and Management Agreements and ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
• Determines Broll procedure for management, monitoring and audit of external service providers is compliant with Broll contractual obligations and adequate for the purposes of Broll service delivery and risk reduction (operationally and commercially).
• Ensures that Broll are maintaining regular audits and reports on services providers coming to their site
• Ensures that services procured are in accordance with the Broll Property Group procurement policy.

Reporting Objectives

• Ensure compliance of Broll with internal and external reporting, reports production and attendance at relevant meetings, workshops and re view sessions.

Key Performance Areas

• Establishes routine reporting procedures and frequencies with the necessary executive summaries to pre-empt client dissatisfaction and to keep the operations director fully informed of all: -
• Site challenges
• Client Concerns
• Budget compliance
• Complaints
• Staff challenges
• Ensures that services procured are in accordance with Broll Procurement Procedures
• Sit in on Broll management meetings with clients on a regular basis and ensure proper record is maintained of such meetings.
• Attend, as required meetings with clients and/or services providers
• Action identified delivery shortfalls as appropriate.

Implementation Strategies

• Review implementation strategies (internal and external) for delivery of services to new and existing Broll clients.

Key Performance Areas

• Review and carry out performance audits and ongoing reviews to ensure:
•  Ensure effective implementation of the sold “proposal”.
•  Planned implementation is programmed and delivered according to agreed timescales.
•  Implementation includes necessary document, management procedures and reporting to ensure that the Portfolio Executive is aware of any delivery shortfalls
•  Procurement strategies for external contractors and consumables (spares etc) are optimized from a technical and commercial perspective.
•  Ensure that implementation of new client has any potential delivery failures identified and reported on.
•  Ensure that all post implementation activities have lead to a complete service delivery solution for the client and will include, systems, processes and reporting.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists within the departments\ and client organisations. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Client facilities are well maintained and secure and meet both their and Broll FM’s professional reputation in the market place.
• Client FM operations are efficiently and cost effectively administered.
• Current and future Client needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

Minimum

• BSC, 5 year fund with retail, industrial, commercial and sectional title in the CV.
• Job related work experience (career path that should ideally be followed before attaining this position)
• 5 year fund with retail, industrial, commercial and sectional title.
• Specialist Skills and Knowledge
•  Thorough understanding of Operations Management Industry and procedures.
•  Thorough knowledge of Health and Safety in all facets and kept up to date with industry
•  Knowledge of budgeting, service contracts, management processes planned and procedures planned.
•  Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.
• Sound HR, finance and social knowledge
• Computer Literate in MS Office, Excel, PowerPoint, MS Project and Access
   

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• The Senior Facilities Manager will be responsible to review, create and manage systems, projects, programs and contractors to ensure that the facility services support the business goals and objectives of the company.
• Responsible for the day to day management and supervision of all Facilities Management services, including general Administration, Servicing, Business Continuity Management, Health, Safety & Environment, Office Services and Maintenance for all client disciplines in the FM space.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for Documentation, Policies and Procedures

• Review and introduce policies, procedures and systems to provide and promote world class facilities services
• Ensure building maintenance documentation is dated and correct.

Assumes responsibility for the following regarding Facilities Management

• Ensure technical support services are functional and operational including but not limited to mechanical, electrical, fire prevention, plumbing, quality management etc.
• Manage services related to facilities including health and environment activities, hygiene, pest control, key management etc.
• Management of a facilities helpdesk.
• Interact with contractors and act as a project manager on facilities related roles including building alterations, emergency power supply, emergency related requirements etc.
• Management and control of safety equipment.
• Manage contractors involved in facilities/maintenance work at the premises.
• To manage communication, administration, technical and maintenance support.
• Ensure plant and equipment is maintained and functional
• Ensure maintenance management services in terms of plant and equipment takes place.
• To manage the company vehicles and drivers to ensure full optimization of resources and support internal and external role players
• To manage postal services within the business
• Ensure sufficient reporting and information systems in place to support the business (BI and MIS)
• Procurement management
• Management of staff and contractors in the facilities management area
• Manage and review all Personal Protective Equipment (PPE) for all facilities management staff and contractors

Assumes responsibility for Business Continuity Management

• Oversee planning and preparation of Business Continuity (BC) documentation in relation to Call Trees, Business Impact Analysis (BIA), Risk Assessments (RA), Business Recovery Plans (BRP) etc. as part of being the Business Continuity requirement.
• Ensure regular updating of BC documentation
• Oversee testing of BC Plans i.e. simulation, component testing and end-to-end testing of systems and processes.
• Review and update BC plans in order to align with client policy requirements.
• Formulate teams as per BC requirements.
• Provide necessary feedback as deemed reasonable
• To act as the Facilities controller/coordinator during BCP and ensure that there is a database of contractors who will be able to provide the required level of assistance in a BCM scenario.
• To manage any mobile facilities teams in a BCM scenario.

Assumes responsibility for the following regarding Property Management and Real Estate

• Ensure the Business/client is provided with appropriate facilities that are safe, efficient and correctly insured within client and statutory guidelines, under the direction of the client FM lead and Buildings Committee.
• Ensure all Real Estate are maintained in a habitable, Healthy & Safe and Secure state.
• Work with Facilities team as well as with OHS Officers to supervise all maintenance works done at properties with approved service providers taking applicable local legal requirements into consideration (BEE – SA).
• Work with client management to ensure that space conforms to country regulations, client standards and more important long term strategic plans.
• Ensure that records as reflected in the appropriate System (Broll On-Line but not limited to) for the client sites and are reviewed and updated as floor plans and space requirements change.
• Manage the relationships with Landlords/ Managing Agents for all applicable sites being serviced.
• DailysSite visits to maintain appropriate and required functionality and quality.
• Manage all necessary other requirements.

Assumes responsibility for Record Management

• Ensure to provide appropriate operational support to the Process Owner for the operational aspects of record keeping. This covers but is not limited to documentation categorisation, retention schedules and destruction including any off-site archiving processes and contracts for the facilities department.
• Monitor and ensure that standards (ISO9001) are adhered to in relation to how records are classified, catalogued and stored.

EDUCATION/CERTIFICATION:

• Minimum: Matric Certificate or equivalent qualification
• Preferable: Relevant tertiary qualification in Operations Management, Human Resource or tertiary qualification in Security / Safety / Facilities Management/Business Management/Project Management/Management (Preferable degree level qualification).

EXPERIENCE REQUIRED:

• 5 to 10 years experience in a facilities management role
• 5 to 10 years experience in a similar operational environmental management role.
• 5 to 10 year in Project Management and/or Management role

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Good understanding of a multidiscipline and technical environment
• Able to use all related maintenance equipment and computer applications
• Good software and data skills
• Good MI and executive reporting skills
• MS Suite skills
• Structured and organized
• Good communication skills